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Client News

Dental Insurance 101. What you don’t know could you hurt you and your wallet

November 13, 2012 //  by admin

Richard E. Wolfert, DMD
“The Toothboss”, Dr. Richard E. Wolfert, DMD

SOUTH WEYMOUTH, MA

Dental insurance is a fabulous benefit that makes it easier for people to get regular checkups and cleanings and, in a lot of cases, avoid major problems. What can sour people a little on their dental insurance is when it comes time for major work and the reality of what is covered and, more importantly, what is not, hits home.

“The average dental benefit offers about $1,500 worth of coverage. While that can cover your cleanings and a routine filling, what can be tricky is that not all treatments are covered 100% under that $1,500 benefit”, said Dr. Richard E. Wolfert, a dentist whose practice is located at 1121 in South Weymouth. “A good example of that are composite fillings versus amalgam fillings.”

Continues Wolfert, “Many patients prefer composite fillings, which are white, to the more traditional amalgam fillings, which have that silver, metallic look. Composite fillings are a little more expensive than amalgam fillings. Consequently, some dental plans make you pay more out of pocket for composite fillings than for the conventional silver fillings.”

To avoid surprises at bill time, many dentists, like Dr. Wolfert, offer what is called a pre-treatment estimate of services for work that goes beyond the standard treatments. This involves communicating with the patient’s insurance provider in advance to get an estimate of out of pocket expense prior to treatment. Typically, a pre-treatment estimate will take a few days up to a few weeks depending on the dental insurance provider, which can sometimes delay treatment.

Communicating with their insurance company is not something patients typically do—until bill time. That’s why Wolfert recommends patients have their dentist review their benefits prior to an appointment if they are unsure of their coverage.

Said Wolfert, “Our front desk staffers have a general understanding of insurance benefits, but each company is different. Most times it is necessary to review your insurance benefit by using our special software to decipher exactly what your benefits cover.”

Wolfert also recommends taking care of any dental work prior to the holidays and the end of the calendar year. Adds Wolfert, “It’s now November and if you need dental work and you haven’t used up your benefit, you should schedule that works as soon possible. The best idea is to maximize your benefit this year (2012) so that you preserve your next year’s benefit (2013) for treatments you may require then.”

“Most companies prefer you don’t use that philosophy, because if you don’t use your benefit, you lose it. It is not generally tacked on to the following years benefit. Although there are some companies now that do allow you to roll a percentage of the benefit over into the following year, most do not.” In other word “USE it or LOSE it!”

Dr. Wolfert’s practice is located at 1121 Main Street in South Weymouth, Massachusetts, and accepts most insurance plans. They also accept payment from most insurance companies, including Blue Cross/Blue Shield and Delta Dental.

For more information on the Toothboss, visit Dr. Wolfert’s website at www.toothboss.com or call 781-335-0604 to schedule a consultation.

About The Toothboss

The Toothboss offers: comprehensive examinations (written treatment and treatment plan provided); cosmetics; crowns, bridges and tooth-colored restorations; partial and full dentures; periodontics (early cases treated); oral surgery; restoration of conventional and small diameter implants; and emergency services (24-hour emergency phone number available).

The Toothboss accepts most insurance plans. They also accept payment from most indemnity plans, including Blue Cross/Blue Shield and Delta Dental. They also accept all major credit cards and have arranged payment plans through CareCredit.

To schedule an initial consultation, please call 781-335-0604. For more information, visit www.toothboss.com.

Dental Insurance 101. What you don’t know could you hurt you and your walletRead More

Category: Client NewsTag: dental implant, Richard E. Wolfert, sedation dentistry, South Shore Dentist, South Weymouth dentist, teeth whitening, Veneers, Weymouth dentist

How technology is evolving the role of franchise field consultant

November 7, 2012 //  by admin

Evan Hackel of Ingage Consulting will be one of the featured speakers at Franchise Operations Performance Summit (OPS), to be held in Atlanta, Georgia on December 4-5, Franchise OPS will focus on how technology can evolve the role of franchise field consultants.

WOBURN, MA and ATLANTA, GEORGIA…

The advances in technology in recent years have helped franchisors dramatically improve marketing and customer service efforts as it relates to its franchisees. Franchisors have been slower to embrace technology to improve operations, particularly as it pertains to the critical role of franchise field consultant. That’s something a panel of franchise experts will be examining in more detail on December 4-5 at the Franchise Operations Performance Summit (OPS), the only franchise executive conference dedicated to operations performance excellence.

“The franchise field consultant is on one hand, the eyes and ears of the franchisor. On the other hand, he or she is the go-to person for the franchisee,” said Evan Hackel, founder of Ingage Consulting and one of the featured speakers of Franchise OPS, which is being held at the W in Atlanta, Georgia. “The workshops at OPS will introduce new technologies that can help field consultants better serve both parties and enhance their value to the entire organization.”

Franchise OPS’s two newest sponsors—Promoboxx and Tortal—both offer technologies that enable field consultants to better serve franchisees and franchisors.

Promoboxx offers tools to enable franchise field consultants to follow the franchisee social media activity. Promoboxx CEO Ben Carcio will speak at one of the Franchise OPS workshops.

The other new sponsor, Tortal, A Driven Brands company based in Charlotte, North Carolina, is a leading online training solutions provider that works with organizations to deliver efficient and effective online training, reducing overall training costs and providing cost effective online alternatives for organizations that are faced with regulatory compliance training.

“One of the challenges with in developing superior franchise field consultants is getting them the training they need on a consistent basis and keeping them up-to-speed with new compliance rules,” said Cordall Riley, of Tortal. “With our online training solutions, franchisors can affordably provide needed training online supplementing the transportation expenses involved with sending field consultants to onsite trainings. Field consultants can also use online training to effectively manage their territories, by monitoring the amount of training taken.”

In addition to Carcio, Riley and Hackel, Franchise OPS will also feature several renowned franchise experts on its roster of speakers, including: Bob Gappa, founder of Management 2000; Deb Binder of Ingage Consulting; Rupert M. Barkoff of Kilpatrick Townsend; Keith Gerson of FranConnect; Eric Stites of Franchise Business Review; Stacey Ruth of Actio Marketing; and Barth Getto of BizUnite; Matt Talbot of GoSpotCheck; and Mindy Golde of Listen360.

Topics to be covered at Franchise OPS include:

  • Technology for Field Consultants
  • Benchmarking
  • The Field Consultant of the Future
  • Better Onboarding
  • FDD Item 19 – How to Do It Right

In addition to the educational benefits, roundtable discussions and networking opportunities with C-level franchise executives, the Franchise OPS offers the added bonus of being approved for 300 CFE credits by the International Franchise Association.

The cost to attend Franchise OPS is $699.  Complete registration and other conference information is available at www.franchiseoperationssummit.com.

Franchise OPS is sponsored by FranConnect, Franchise Business Review, Kilpatrick Townsend; Actio Marketing, BizUnite, Ingage Consulting, Listen360, Management 2000, GoSpotCheck, Promoboxx and Tortal.

About Ingage Consulting

Ingage Consulting is a management consulting firm that works with franchisors and franchisees to improve the franchise organization’s culture which in turn increases sales and satisfaction; improves growth and retention and boosts loyalty and profits.

Ingage Consulting provides solutions that drive the cooperation, commitment, passion and loyalty of both franchisors and franchisees.  The company helps solve the problems of franchise organizations by offering services that range from partnership creation and vibrant intranet community creation to trust building, improved communication and strategic planning.  After a thorough assessment, Ingage Consulting devises solutions to a franchise organization’s challenges. These solutions may include the development of methods that maximize collaboration among franchisees/licensees or the development of a clear strategy and execution plan for change which is customized to meet organizational objectives.

Evan Hackel, Ingage founder and management expert has more than two decades of experience in best practices, turnaround strategies and team dynamics.  He is often engaged to analyze franchise businesses, provide recommendations and facilitate strategic planning.  He is a member of the International Franchise Association and New England Franchise Association.

Ingage Consulting is located at 400 Trade Center, Suite 5900 in Woburn, MA.  For more information, contact (781) 569-5900 or visit the website www.ingage.net.

How technology is evolving the role of franchise field consultantRead More

Category: Client News, Franchise NewsTag: franchise conference, franchise operations, franchisees, Ingage Consulting

Stoneham Attorney Eric M. Sigman Named “Super Lawyer”

November 7, 2012 //  by admin

Eric Sigman

Eric M. Sigman, founder of Sigman Law Office, P.C. of Stoneham, MA and a renowned attorney specializing in business and real estate law, has recently been named as a “Super Lawyer”.

Attorney Sigman has been recognized as an exceptional lawyer and was selected for Massachusetts Super Lawyer in 2012. Attorney Sigman founded Sigman Law Office, PC, a general practice firm specializing in Commercial and Residential Real Estate, Business, Franchise and Estate Planning law, in 2006. His office represents businesses and individuals in and around greater Boston, North Shore and Metro West areas. Attorney Sigman and his team provide expert counsel in several key areas: commercial real estate transactions; business sales and acquisitions, entity formation and proactive legal services for the life cycle of a small business; Franchise Disclosure Document, franchise agreement review and analysis.

Attorney Sigman holds a BS in Psychology and History from University of Vermont and a JD from Suffolk University Law School. He is a resident of Billerica.

“Eric raises the bar for all attorneys. He is forthright, diligent and provides very sound advice to clients with a high level of personal attention and communication. The Super Lawyer designation is well-deserved,” noted Michael J. Callahan, JD.

To view Attorney Sigman’s Super Lawyer profile, visit http://www.superlawyers.com/massachusetts/lawyer/Eric-Sigman.

About Super Lawyers

A compilation of outstanding lawyers from more than 70 practice areas, Super Lawyers is a rating service of lawyers who have attained a high-degree of peer recognition and professional achievement. The Super Lawyers selection process, which is multi-phased and includes independent research, peer nominations and peer evaluations, is recognized by Bar associations and courts across the country. Selection of Super Lawyers is made on an annual, state-by-state basis. Visit www.superlawyer.com for more information.

About Us

Sigman Law Office, PC. is a general practice firm located in Stoneham that offers a high level of service and emphasizes honesty, integrity and reasonable fees. Founded in 2006, Sigman Law Office represents clients in and around greater Boston, the North Shore and Metro West in the practice areas of Real Estate, Business, Franchise and Estate Planning Law. Their professional services include: business sales and acquisitions, entity services, business wellness plan; wills, trusts, estate planning, elder law and probate; residential and commercial real estate, short sales and foreclosures and franchise reviews. Sigman Law Office attorneys set themselves apart by performing nearly all of their legal services under a flat fee.

Sigman Law Office is located at 2 Main Street, Suite 300 in Stoneham, MA. For more information, contact 781-333-4182 or visit the website www.sigmanlaw.us.

Stoneham Attorney Eric M. Sigman Named “Super Lawyer”Read More

Category: Client NewsTag: attorney, Business, commercial real estate, Estate Planning law, franchise, general practice firm, lawyer, Residential Real Estate, super lawyer

Carver resident Arlito Cavan the big winner at Sullivan Brothers Toyota’s $10,000 cash giveaway.

November 6, 2012 //  by admin

Carver resident Arlito Cavan is the big winner at Sullivan Brothers Toyota Great Cash Giveaway

KINGSTON, MA

Arlito Cavan was a fan of Sullivan Brothers Toyota long before winning the top prize of $5,000 at the dealership’s recent cash giveaway. The Carver resident has purchased 10 cars from the dealership over the years. As the winner of the largest cash award at Sullivan Brothers Toyota’s cash giveaway event, Cavan is not likely to purchase a car anywhere else.

“When we sell people an automobile, it’s more than just a business transaction. You develop a personal relationship with that customer,” said John Sullivan, who founded the Sullivan Brothers dealerships with brothers Quin and Brian in Kingston in 1986. “I think you can see that by the reaction of John Faucett, Arlito’s sales consultant.  I think he was happier for Arlito than Arlito was.”

The Sullivan Brothers Toyota cash giveaway took place on Saturday, October 27. To be eligible for one of the cash prizes–$5,000, $3,000 and $1000–entrants had to test drive an automobile prior to the event. Carol Alves won the $3,000 award, while Jaime Little, a single mother of three, won the $1,000 prize.

“Ms. Little winning was another great story. She came in  to test drive a car just for a chance to win some money. When she came into the office to receive her award, she was visibly shaken by her good fortune,” said Sullivan. “That’s what makes this cash giveaway unique. People walked out of here with some serious cash just in time for the holidays.”

In addition to the grand prize drawings, several entrants were selected to stand in a cash machine, AKA “The Blizzard of Dollars”, and grab as much cash as possible in 30 seconds. The following people won cash out of the cash machine:

  • Julie Gulterson – Kingston
  • Ken Vandal – North Dartmouth
  • Bill Wennerberg, Plymouth MA
  • Karen Young, Plymouth MA
  • Estelle Blake, Sagamore Beach
  • Joel Morgan, Plymouth

One attendee gave away her chance at the Blizzard of Dollars to Jacob Grant, a 12-year-old Plymouth resident, who proceeded to take $140 out of the cash machine.

Overall, more than 150 people attended the cash giveaway. Cat Country Radio (WCTK, 98.1 FM) broadcasted on site and handed out t-shirts and CDs to attendees. Whether it was cash, a CD, T-shirt or just a smile, everybody left a winner.

Sullivan Brothers Toyota is located at 5 Cranberry Road, Kingston MA.  781-585-1300 or online at www.SullivanBrothersToyota.com.

Carver resident Arlito Cavan the big winner at Sullivan Brothers Toyota’s $10,000 cash giveaway.Read More

Category: Client NewsTag: Kingston, MA, Sullivan Brothers Toyota

Behavioral Concepts, Inc. (BCI) promotes Worcester resident Kristen Ricardi.

November 2, 2012 //  by admin

Behavioral Concepts, Inc.’s Kristen Ricard was recently promoted to clinical coordinator.

WORCESTER, MA…

Behavioral Concepts, Inc. (BCI), a company of behavioral clinicians specializing in the care of children with autism in Central Massachusetts, recently announced the promotion of Kristen Ricardi to clinical coordinator. Ricardi has worked for BCI in several full and part-time roles since 2006. She most recently worked in the Shrewsbury Public Schools system as a paraprofessional, teaching in a pre-school program for children with autism.

In her new role, Ricardi will write programs for skills development, counseling and other developmental services for more than a dozen BCI clients in Central Massachusetts who are living with autism. Those programs can consist of social skills, community safety skills, academic and pre-academic skills, classroom participation and health and ADL skills.

“An integral part of what we do for children with autism and their families is working with the public schools to find out what programs and trainings. Kristen’s six years with us and her background in working in a public school system give her the experience and a perspective that can truly benefit our clients,” said BCI Founder and Director Dr. Jeff Robinson.

A lifelong Worcester resident, Ricardi attended Fitchburg State University and earned a Bachelor of Science degree in human services. She began working at BCI in 2006 as an ABA therapist. Ricardi enrolled in a master’s program at Fitchburg State in 2009 and is slated to receive a degree in special education and a certificate in behavioral analysis in 2013.

“I’m thrilled to be back full-time at BCI. I’ve met a lot of wonderful people and families during my time there and am looking forward to being even more involved with this new position in helping these courageous children develop their skills for life,” said Ricardi.

Based in Worcester, Mass and with offices Mansfield and West Boylston, Mass., BCI provides much needed services to children with autism and their parents. BCI instructional programs are delivered using discrete trial, task analysis, and systematic prompting procedures implemented by ABA therapists who have successfully completed pre-service training, on-site, and quarterly evaluations by their clinical supervisors. Instruction is provided in: Activities of daily living, functional and augmentative communication, functional academics (children over the age of 7) / academics (under the age of 7), social and play skills, leisure skills, toileting, and food tolerance.

BCI accepts Harvard-Pilgrim, Blue Cross Blue Shield, United Behavioral Health, Tufts, Aetna and coverage from other major health care providers.

For complete information, visit http://bciaba.org or to arrange a consultation with a BCI clinician, please call (508) 363-0200

About Behavioral Concepts, Inc. (BCI)

Founded in 2002, BCI provides educational, behavioral, consultative and assessment services to children with autism and their families. These services are based on the principles of Applied Behavior Analysis (ABA) and are tailored to the unique needs of the individuals BCI works with. It’s BCI’s goal to maximize student potential, increase independence and enhance our clients’ quality of life within their home, school and community.

BCI’s main care center is located at 170 Goddard Memorial Drive, in Worcester, Massachusetts. BCI operates its BASICS services at 100 Hartwell Street in West Boylston, Mass. The BASICS program is a sub-contract arrangement between Behavioral Concepts, Inc. and the Central Massachusetts Special Education Collaborative. BASICS provides services to children aged 7-22 with autism and maladaptive behaviors. BCI’s Corporate Offices are located in Mansfield, Mass.

For complete information, visit http://bciaba.org or to arrange a consultation with a BCI clinician, please call (508) 363-0200

Behavioral Concepts, Inc. (BCI) promotes Worcester resident Kristen Ricardi.Read More

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Rodman & Rodman P.C. Named 2012 Best Accounting Firm to Work For

October 31, 2012 //  by admin

Rodman & Rodman, P.C., an independent accounting and tax firm with offices in Newton and Braintree, announced that it has been named one of the 100 “Best Accounting Firms to Work for” by Accounting Today. This is the third consecutive year in which Rodman & Rodman has received this honor.

The annual list was created by Accounting Today and Best Companies Group to identify, recognize and honor the best places of employment in the accounting industry.

Accounting firms from across the country entered the two-part survey process to determine the Best Accounting Firms to Work for. The first part consisted of evaluating each nominated firm’s workplace policies, practices, philosophy, systems and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top firms and the final ranking. Best Companies Group managed the overall registration, survey and analysis process and determined the final rankings.

The list-making firms will be published in the December issue of Accounting Today. For more information on the Best Accounting Firms to Work for program, visit www.BestAccountingFirmstoWorkfor.com.

The Rodman & Rodman team is led by four partners: Steven P. Rodman CPA, MST, president; Kathy Parker CPA, MST; John P. McGovern CPA, ABV, CVA and Thomas Astore CPA, JD.

“We’re delighted to receive this honor for the third year in a row. We are very proud of the excellent working environment and opportunities for career advancement we offer our staff of dedicated professionals,” noted Steve Rodman.

About Rodman & Rodman P.C.

Founded in 1961 and listed in the Boston Business Journal’s “Top 50 Firms,” Rodman & Rodman, P.C. provides accounting, tax and business services to small and medium-sized companies. The Rodman & Rodman “Green Team” is a specialized green energy and clean technology accounting and tax services practice within Rodman & Rodman, P.C. that serves “green” clients throughout the U.S. The company is Green Business Certified. For more information, email info@rodmancpa.com, visit their website at www.rodmancpa.com or contact (617) 965-5959.

Rodman & Rodman P.C. Named 2012 Best Accounting Firm to Work ForRead More

Category: Client NewsTag: Accounting Today, best accounting firm to work for, CPA, green team, renewable energy, Rodman & Rodman, Steve Rodman, tax

Tracy Chevrolet Cadillac puts it in drive. Plymouth automobile dealership teams up against hunger to support local food pantries

October 31, 2012 //  by admin

Tracy Chevrolet Cadillac teams up with the South Shore Community Action Council for a food drive to help supply local food pantries with much needed inventory for the holidays.

PLYMOUTH, MA…

Tracy Chevrolet Cadillac has partnered with the South Shore Community Action Council (SSCAC) on a canned food drive at the dealership’s 137 Samoset Street (Route 44) in Plymouth. The drive will take place during the month of November and all donated goods will go to SSCAC’s Greater Plymouth Food Warehouse, which provides food free of charge to more than 30 emergency food pantries and soup kitchens in the greater Plymouth area

“There’s no better way to express gratitude for what you have by helping out those who have not been as fortunate,” said Jeff Tracy, president of Tracy Chevrolet Cadillac. “With Thanksgiving just around the corner, we wanted to do something for families in the area who are having a tough time. We encourage everybody to stop by the dealership and make a contribution to the drive.”

The food drive tubs are located in the Tracy Chevrolet Cadillac showroom at 137 Samoset Street. Canned goods and other non-perishables are welcomed and accepted.

“We can’t thank Tracy Chevrolet Cadillac enough for hosting this food drive as our shelves are almost empty,” said Beth Thompson, Food Resources Manager at South Shore Community Action Council. “The greater Plymouth area has grown quite a bit in recent years. While that’s good on one hand, it also has meant that more people are in need of our services. That’s why we truly appreciate when a business like Tracy Chevrolet Cadillac teams up to help out.”

That kind of generosity is nothing new for Tracy Chevrolet Cadillac. Since its founding in 1992, the dealership has been involved in a number of charitable endeavors. That includes supporting The Driven Student Recognition for students at Plymouth North and South High Schools, the Boys & Girls Clubs, and many more.

For more information on Tracy Chevrolet Cadillac, visit www.tracymotors.com. To learn more about the South Shore Community Action Council, visit their website at www.sscac.org.

So easy at Tracy Chevrolet Cadillac

For more than 80 years and three generations of dealers, the Tracy family has made it so easy for customers on the South Shore and greater Plymouth area to purchase new and used automobiles. Since its beginnings in 1992, Tracy Chevrolet Cadillac has emphasized first-rate customer service and straightforward, bottom-line pricing with fair trade-ins every time–without the games or gimmicks you find at other dealerships. For more information on new and used trucks and automobiles, you can go to www.tracymotors.com or stop by the dealership, conveniently located at 137 Samoset Street, just off exit 6 on Route 3. For more information, or to make a service appointment, you can also call (800) 640-2884.

About South Shore Community Action Council, Inc.

Since 1965, South Shore Community Action Council has provided a range of critical services to low-income individuals and families on the South Shore of Massachusetts, and has toiled to combat the root causes of poverty in those communities. By strengthening and coordinating existing efforts, its mission is to eliminate poverty along the South Shore by affording everyone in need the opportunities for education, training and work; to live with dignity; to contribute to the full extent of their capabilities; and to participate in the workings of our society.

Tracy Chevrolet Cadillac puts it in drive. Plymouth automobile dealership teams up against hunger to support local food pantriesRead More

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South Coast Improvement Company Completes Construction at Bey Lea Village Nursing & Rehab in Tom’s River, NJ

October 29, 2012 //  by admin

South Coast Improvement Company, one of the largest design, construction and management companies in the Northeast, completed construction on Bey Lea Village Nursing & Rehabilitation in Tom’s River, NJ.
Bey Lea Village, a nursing and rehabilitation center offering long and short term rehabilitation and skilled nursing care, is the 23rd major renovation that South Coast Improvement has completed for Revera Health.

Among the interior and exterior renovations that South Coast Improvement completed at Bey Lea was the addition of a Specialized Therapy and Rehabilitation (STAR) unit. The STAR unit includes beautiful resident rooms, a special rehabilitation gym, a spa and a café to better cater to patients who are in the rehab program with concierge level care and advanced amenities.

South Coast Improvement utilizes Special Building Practices and Infection Control Risk Assessment (ICRA) Matrix of Precautions for Construction and Renovation to ensure the comfort and safety of residents and patients who occupy the spaces that are being renovated. Their experience, high standards of compliance, overall quality and their ability to complete projects on time and on budget, sets them apart from their competitors.

Occupied and Operational Environments are SCI’s Niche

When it comes to complex renovation projects within occupied and operational environments, South Coast Improvement are the experts. The company provides new construction, full renovations, capital improvements, building envelope improvements and interior renovations.

The company has successfully completed significant projects for healthcare facilities, educational institutions, commercial properties, assisted living facilities, senior living and residential communities throughout New England, New York and New Jersey. Their portfolio of healthcare and senior occupied renovation projects includes numerous projects for Atria, Benchmark, Revera and Welch Health Care & Retirement Group, to name a few.

South Coast Improvement utilizes Special Building Practices and Infection Control Risk Assessment (ICRA) Matrix of Precautions for Construction and Renovation to ensure the comfort and safety of residents and patients who occupy the spaces that are being renovated. Their experience, high standards of compliance, overall quality and their ability to complete projects on time and on budget, sets them apart from their competitors.

About South Coast Improvement Company

South Coast Improvement Company offers an extensive range of design, construction and construction management services regionally in the Northeast and across the U.S. With decades of experience, the company is renowned for high quality, efficiency and high standards of compliance, which sets them apart from their competitors. They are engaged in projects across sectors that include healthcare, institutional, commercial, hospitality and planned communities/residential. The company offers pre-construction analysis, construction management, general contracting, design/build services, capital improvement, building envelope improvements and interior renovations.

South Coast Improvement maintains memberships and professional affiliations with the

Assisted Living Facility Association, the American Society of Interior Designers, the International Facility Managers Association, the Community Associations Institute, as well as International Real Estate Managers and the Greater New Bedford Chamber of Commerce.

South Coast Improvement is headquartered at 208 Wareham Road in Marion, MA 02738.

For more information, contact (508) 748-6545 or visit the website at www.southcoastimprovement.com

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GoSpotCheck and Listen360 sign on as sponsors of Franchise Operations Performance Summit (OPS) to be held in Atlanta, Dec. 4-5.

October 25, 2012 //  by admin

Mindy Golde of Listen360
Mindy Golde of Listen360. Listen360 will be a sponsor of Franchise OPS in Atlanta, Dec 4-5.

ATLANTA, GEORGIA…

Franchise Operations Performance Summit (OPS), the only franchise executive conference dedicated to operations performance excellence, recently announced two new sponsors for the December 4-5 session in Atlanta, Georgia—GoSpotCheck and Listen360.

“This Franchise OPS is a bit different than the two previous sessions we held earlier this year and at the end of 2011,” said Evan Hackel, founder of Ingage Consulting and one of the keynote speakers of Franchise OPS. “One of the primary focuses of this Franchise OPS is how technology can be used to improve the performance of Franchise Field Consultants and that’s a topic that’s right in the wheelhouse for companies like GoSpotCheck and Listen360.”

Based in Denver, GoSpotCheck provides businesses with smartphone tools for field intelligence. That includes new mobile Field rep technology and self monitoring tools that enable franchisors to have better communication and tracking of activities with Franchise Field Consultants. GoSpotCheck CEO and Co-Founder Matt Talbot will also be a keynote speaker at Franchise OPS.

“The field consultant plays a critical role in the franchising world as the liaison between franchisor and franchisee,” said Talbot. “The current technologies out on the market today can enhance that role even further and that’s part of what we’ll be discussing at Franchise OPS.”

Listen360 is a powerful customer listening solution that enables organizations to engage customers, analyze feedback in real time, and transform customers into brand advocates via social media. The company’s exclusive Voice of the Customer text analytics and innovative dashboards deliver actionable insight to help organizations build customer loyalty, drive growth and increase profitability.

“Ultimately, the litmus test for how well a franchise operates is customer feedback,” said Mindy Golde, vice president of sales for Listen360 and a speaker at Franchise OPS. “Franchise OPS will provide attendees a chance to check out Listen360’s satisfaction measurement tools and see how they can be used in a positive way with their franchisees.”

In addition to Talbot, Golde and Hackel, Franchise OPS will also feature several renowned franchise experts on its roster of speakers, including: Bob Gappa, founder of Management 2000; Deb Binder of Ingage Consulting; Rupert M. Barkoff of Kilpatrick Townsend; Keith Gerson of FranConnect; Eric Stites of Franchise Business Review; Stacey Ruth of Actio Marketing; and Barth Getto of BizUnite.

Topics to be covered at Franchise OPS include:

  • Technology for Field Consultants
  • Benchmarking
  • The Field Consultant of the Future
  • Better Onboarding
  • FDD Item 19 – How to Do It Right

In addition to the educational benefits, roundtable discussions and networking opportunities with C-level franchise executives, the Franchise OPS offers the added bonus of being approved for 300 CFE credits by the International Franchise Association.

Interested parties can register for the Franchise OPS before November 3 for $599. After that, the fee increases to $699.

Added Hackel, “Those interested in attending should register early. The previous OPS in Denver sold out before the early bird special and something tells me that with our agenda and roster of speakers, the same will be true in Atlanta.”

Franchise OPS is sponsored by FranConnect, Franchise Business Review, Kilpatrick Townsend; Actio Marketing, BizUnite, Ingage Consulting, Listen360, Management 2000 and GoSpotCheck. For complete information on Franchise OPS, please visit http://www.franchiseoperationssummit.com.

About Ingage Consulting

Ingage Consulting is a management consulting firm that works with franchisors and franchisees to improve the franchise organization’s culture which in turn increases sales and satisfaction; improves growth and retention and boosts loyalty and profits.

Ingage Consulting provides solutions that drive the cooperation, commitment, passion and loyalty of both franchisors and franchisees.  The company helps solve the problems of franchise organizations by offering services that range from partnership creation and vibrant intranet community creation to trust building, improved communication and strategic planning.  After a thorough assessment, Ingage Consulting devises solutions to a franchise organization’s challenges. These solutions may include the development of methods that maximize collaboration among franchisees/licensees or the development of a clear strategy and execution plan for change which is customized to meet organizational objectives.

Evan Hackel, Ingage founder and management expert has more than two decades of experience in best practices, turnaround strategies and team dynamics.  He is often engaged to analyze franchise businesses, provide recommendations and facilitate strategic planning.  He is a member of the International Franchise Association and New England Franchise Association.

Ingage Consulting is located at 400 Trade Center, Suite 5900 in Woburn, MA.  For more information, contact (781) 569-5900 or visit the website www.ingage.net.

GoSpotCheck and Listen360 sign on as sponsors of Franchise Operations Performance Summit (OPS) to be held in Atlanta, Dec. 4-5.Read More

Category: Client News, Franchise NewsTag: franchise conference, franchise operations, franchise workshop, Ingage Consulting

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