Franchise Operations Performance Summit (OPS), the only franchise executive conference dedicated to operations performance excellence, recently announced two new sponsors for the December 4-5 session in Atlanta, Georgia—GoSpotCheck and Listen360.
“This Franchise OPS is a bit different than the two previous sessions we held earlier this year and at the end of 2011,” said Evan Hackel, founder of Ingage Consulting and one of the keynote speakers of Franchise OPS. “One of the primary focuses of this Franchise OPS is how technology can be used to improve the performance of Franchise Field Consultants and that’s a topic that’s right in the wheelhouse for companies like GoSpotCheck and Listen360.”
Based in Denver, GoSpotCheck provides businesses with smartphone tools for field intelligence. That includes new mobile Field rep technology and self monitoring tools that enable franchisors to have better communication and tracking of activities with Franchise Field Consultants. GoSpotCheck CEO and Co-Founder Matt Talbot will also be a keynote speaker at Franchise OPS.
“The field consultant plays a critical role in the franchising world as the liaison between franchisor and franchisee,” said Talbot. “The current technologies out on the market today can enhance that role even further and that’s part of what we’ll be discussing at Franchise OPS.”
Listen360 is a powerful customer listening solution that enables organizations to engage customers, analyze feedback in real time, and transform customers into brand advocates via social media. The company’s exclusive Voice of the Customer text analytics and innovative dashboards deliver actionable insight to help organizations build customer loyalty, drive growth and increase profitability.
“Ultimately, the litmus test for how well a franchise operates is customer feedback,” said Mindy Golde, vice president of sales for Listen360 and a speaker at Franchise OPS. “Franchise OPS will provide attendees a chance to check out Listen360’s satisfaction measurement tools and see how they can be used in a positive way with their franchisees.”
In addition to Talbot, Golde and Hackel, Franchise OPS will also feature several renowned franchise experts on its roster of speakers, including: Bob Gappa, founder of Management 2000; Deb Binder of Ingage Consulting; Rupert M. Barkoff of Kilpatrick Townsend; Keith Gerson of FranConnect; Eric Stites of Franchise Business Review; Stacey Ruth of Actio Marketing; and Barth Getto of BizUnite.
Topics to be covered at Franchise OPS include:
- Technology for Field Consultants
- The Field Consultant of the Future
- Better Onboarding
- FDD Item 19 – How to Do It Right
In addition to the educational benefits, roundtable discussions and networking opportunities with C-level franchise executives, the Franchise OPS offers the added bonus of being approved for 300 CFE credits by the International Franchise Association.
Interested parties can register for the Franchise OPS before November 3 for $599. After that, the fee increases to $699.
Added Hackel, “Those interested in attending should register early. The previous OPS in Denver sold out before the early bird special and something tells me that with our agenda and roster of speakers, the same will be true in Atlanta.”
Franchise OPS is sponsored by FranConnect, Franchise Business Review, Kilpatrick Townsend; Actio Marketing, BizUnite, Ingage Consulting, Listen360, Management 2000 and GoSpotCheck. For complete information on Franchise OPS, please visit http://www.franchiseoperationssummit.com.
About Ingage Consulting
Ingage Consulting is a management consulting firm that works with franchisors and franchisees to improve the franchise organization’s culture which in turn increases sales and satisfaction; improves growth and retention and boosts loyalty and profits.
Ingage Consulting provides solutions that drive the cooperation, commitment, passion and loyalty of both franchisors and franchisees. The company helps solve the problems of franchise organizations by offering services that range from partnership creation and vibrant intranet community creation to trust building, improved communication and strategic planning. After a thorough assessment, Ingage Consulting devises solutions to a franchise organization’s challenges. These solutions may include the development of methods that maximize collaboration among franchisees/licensees or the development of a clear strategy and execution plan for change which is customized to meet organizational objectives.
Evan Hackel, Ingage founder and management expert has more than two decades of experience in best practices, turnaround strategies and team dynamics. He is often engaged to analyze franchise businesses, provide recommendations and facilitate strategic planning. He is a member of the International Franchise Association and New England Franchise Association.
Ingage Consulting is located at 400 Trade Center, Suite 5900 in Woburn, MA. For more information, contact (781) 569-5900 or visit the website www.ingage.net.