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It’s Elementary. Voice4Nations’ School Supply Drive Benefits Families in Need

IMG_4701Voice4Nations, the non-profit outreach of virtual phone and live answering service company, VoiceNation, recently held its 3rd Annual School Supply Drive to help local children in need obtain the necessary, and often expensive, supplies for the new school year.

The new school year can be challenging for families who don’t have the resources to purchase necessary school supplies. Voice4Nations collected an estimated $400 worth of school supplies, ranging from binders, notebooks and markers to calculators, flash drives and backpacks and more, during their School Supply Drive held in July.

In addition to significant supply donations made by Voice4Nations staff, Snap Fitness in Ellenwood and the Mall of Georgia Wal-Mart made donations.

Voice4Nations delivered the donations on August 4, 2015 to Good News at Noon in Gainesville and Ivy Creek Elementary School in Buford to help families in need of assistance.

“We wish to extend our appreciation to everyone who contributed to the Voice4Nations School Supply Drive which helped dozens of families obtain the essential tools needed for school,” explained Jay Reeder, founder of Voice4Nations.

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

Voice4Nations addresses three key initiatives: bullying prevention, the global water crisis, and homelessness. To learn more visit http://voice4nations.org

It’s Elementary. Voice4Nations’ School Supply Drive Benefits Families in NeedRead More

Luau Party Boosts Spirits at Children’s Healthcare of Atlanta

VoiceNation CHOA IMG_3038 crop
VoiceNation Team

VoiceNation, the industry leader in live answering and virtual receptionist services, has made the hospital stays of dozens of youngsters at Children’s Healthcare of Atlanta (Children’s), a little bit brighter.

May 19, VoiceNation hosted a Luau-themed party in “The Zone” (the dedicated play area) at  Children’s Scottish Rite hospital for 25 pediatric patients (of all ages) and their families. Everyone was adorned with leis and enjoyed games, prizes, crafts, gift bags and plenty of food.

“We wanted to show our support by providing a fun diversion for these brave, young patients. Most of the children in attendance were between six and 12 years old, and despite what they were going through, brought a lot of positive energy. There was a lot of excitement in the room,” said LeeAnna Channell of VoiceNation.

Through the Employee Volunteer Program at VoiceNation, Outreach Coordinator Amber Mooney coordinated the party with VoiceNation team members LeeAnna Channell, Emily Everett, Brian Martin, Caitlin Redd, Caitlin Blanton, Marie Owen, Dominique Newton and Caprece Scott.

The festive children’s activities included pineapple bowling, octopus ring toss, and shark attack corn hole. The children were also able to craft jellyfish to hang in their rooms and create their own lei necklaces.

“Despite everything they are going through, the kids still like to play, laugh and do crafts,” said VoiceNation’s Dominique Newton. “I feel that they really enjoyed the activities, and one little girl even mentioned that it felt good that people wanted to help them.”

“The VoiceNation team made a tremendous impact on more than 25 of our patients and their family members at Children’s. Because they hosted such a great patient event, kids who are going through what might be the most challenging time in their life had smiles on their faces,” said Michelle Bennett, Program Coordinator at Children’s.  “At Children’s, we know there is more to getting better than just seeing a doctor, which is why the generosity of companies like VoiceNation is so important to us. Thanks to VoiceNation for partnering with us in our mission to make kids better today and healthier tomorrow!”

About Children’s Healthcare of Atlanta

Children’s is a leading pediatric hospital recognized for excellence in cancer, cardiac, neonatal, orthopaedic and transplant care as well as many other pediatric specialties. For more information, visit www.choa.org.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.  Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service.

Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. VoiceNation cultivates a positive workplace where staff is empowered and leadership and personal growth are promoted. A large part of the company’s culture revolves around the Employee Volunteer Program, which encourages staff to give back and get involved by helping others. Through the program, every VoiceNation staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

 

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VoiceNation’s Revolutionary Open Source Answering Service Software Set to Launch June 22nd

Jay Reeder, CEO
Jay Reeder, CEO

VoiceNation, the industry leader in live answering and virtual receptionist services, is set to launch their revolutionary OpenAnswer answering service software on June 22, 2015.

For the past 15 years, VoiceNation has been spearheading innovations in live answering and virtual phone solutions, helping call centers navigate the waters of “going open source”. With the upcoming release of OpenAnswer, the most intuitive, intelligent open source answering service software available, the call center industry will have a collaborative solution made freely available to the public.

OpenAnswer is based on cutting edge technology and open standards without the restrictions of binding contracts, so call center owners will now have complete control over their operation. This is the same state of the art software in use currently at VoiceNation’s live answering call center.

“Agent stations will no longer cost thousands of dollars to deploy. Nor will call center owners get tied into lengthy vendor contracts. With OpenAnswer, call center owners get the flexibility they need without the one size fits all proprietary software constraints. Nothing this groundbreaking has been done in the industry to date,” explained Jay Reeder, CEO, who was named one of “The 20 Highest Rated Telecom CEOs To Work For in 2014” by GetVoIP.com.

OpenAnswer is freely available to download, install, and modify. There are no licensing fees and call center owners get unlimited seats and scalability in their call center. Since it is open source, call center owners can share their code changes with the budding OpenAnswer community at VoiceNation.com/OpenAnswer.

Key Features

The OpenAnswer operator screen is completely browser based, using modern web technology. OpenAnswer is operating system independent and simply requires a properly configured Asterisk server and a modern browser for the agent station. Built-in reporting features in OpenQView, packaged with OpenAnswer, analyze call flow and allows for real-time call and queue monitoring. Highly customizable user interface allows for complex account setup with ease and minimal training time for agents. OpenAnswer integrates with Asterisk and FreePBX, code is well documented and there is a free support community.

“OpenAnswer software has exponentially increased operator efficiency, accuracy, and productivity more than we could have ever imagined,” said Eric Schurke, Director of Operations at VoiceNation.

“We evaluated every solution out there and couldn’t find one that met our needs, so we created it… and then decided to give it away to the world,” said Reeder.

For more information, visit http://www.voicenation.com/openanswer.shtml.

About VoiceNation

VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.

Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit www.voicenation.com.

 

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VoiceNation’s “Operation Give Back” Makes Children’s Holiday Brighter

L to R - LeeAnna Channell, VoiceNation's Marketing and Video Assistant with Ashley Anderson, Executive Director of SAFFT and Amber Mooney, VoiceNation's Outreach Coordinator.
L to R – LeeAnna Channell, VoiceNation’s Marketing and Video Assistant with Ashley Anderson, Executive Director of SAFFT and Amber Mooney, VoiceNation’s Outreach Coordinator.

VoiceNation, the industry leader in live answering and virtual receptionist services, has made the holidays a bit brighter for dozens of local children.

“Operation Give Back” is the name given to VoiceNation’s outreach effort to help ensure local children living in shelters and those in need of assistance receive gifts this holiday season. The program is in its third consecutive year and a highly sought after volunteer initiative among VoiceNation employees.

VoiceNation president Jay Reeder explains, “It is not only an enormous privilege, but a responsibility to care for those less fortunate. Through Operation Give Back, we have the opportunity to show love and kindness to children in our local community while spreading holiday cheer and good fortunes to the families we’re able to help.”

Like years before, VoiceNation equipped its staff with Operation Give Back profile folders complete with the child’s name; gender; age; holiday wish list; preferences, such as their favorite color, clothing size, favorite activities, and hobbies; as well as funds to purchase the gifts. Between the detailed profile and hype surrounding this initiative, employees are personally drawn and connected to their child in need and purchase gifts with incredible enthusiasm and heart.

“December is a time for giving and as a company, we see the generosity of this initiative reflecting through the actions of our staff. Many go above and beyond to personally provide gifts for these children, who they have never met, but have touched their hearts in a unique and special way,” added Reeder.

VoiceNation donated gifts to Supporting Adoption & Foster Families Together (SAFFT) and Good News At Noon to support a total of 46 children ranging in age from one to 16 years old from 15 families.

“It means a great deal to the parents. They’re so amazed that anonymous donors would provide an avenue for a parent to give their kid Christmas with nothing in return,” said Ashley Anderson, Executive Director of SAFFT.

According to Hannah Parker, Children and Youth Director for Good News At Noon, “The kids are going to feel so special. Operation Give Back is an answer to our prayer for them.”

The gifts, which ranged from bicycles, books and toys to clothing, games and more, were delivered to SAFFT and Good News At Noon on December 17th.

A large part of VoiceNation’s company culture revolves around their Employee Volunteer Program, which encourages staff to give back and get involved by helping others.  Through the program, every staff member has an opportunity to volunteer and work towards a cause they feel passionate about, on a local, national, or global scale.

To learn more about SAFFT, visit http://safft.org/. To learn more about Good News At Noon, visit http://www.goodnewsatnoon.org.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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VoiceNation’s Jay Reeder Honored as a 2014 Highest Rated Telecom CEO

Jay Reeder
Jay Reeder

Jay Reeder, CEO of VoiceNation, the industry leader in live answering and virtual receptionist services, has been named one of “The 20 Highest Rated Telecom CEOs To Work For in 2014” by GetVoIP.com.

GetVoIP.com, an independent provider comparison and shoppers guide offering unbiased consumer reviews, has compiled a list of top 20 decision-makers in the telecommunications industry ranked by the measure of how their employees felt about their leadership. GetVoIP utilized CEO ratings from Glassdoor.com.

Reeder, who according to the guide, has a CEO approval rating of 75 percent, was named number 15 out of the Top 20, earning high ranks from his employees for his dedication to staff training and development, to which a great deal of time and resources are allocated.

VoiceNation’s company culture is one that cultivates a very positive workplace where staff is empowered and leadership and personal growth are promoted. A large part of their culture revolves around their Employee Volunteer Program, which encourages staff to give back and get involved by helping others.  Through the program, every staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale.

“Employee engagement and satisfaction go hand in hand with customer satisfaction. A strong, positive company culture that supports employees with training and development results in a dedicated and talented team,” explained Jay Reeder, VoiceNation’s president.

To view the Top CEOs, visit http://getvoip.com/blog/2014/10/28/highest-rated-telecom-ceos.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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Good News At Noon Homeless Shelter Receives Donation from Voice4Nations

Adaria and LeeAnna deliver canned goods to Thomas, of Good News at Noon in support of World Homeless Day.
Adaria and LeeAnna deliver canned goods to Thomas, of Good News at Noon in support of World Homeless Day.

In recognition of World Homeless Day, Voice4Nations, the non-profit outreach of virtual phone service company VoiceNation, donated to the food bank of the Good News At Noon homeless shelter which serves the homeless community in Gainesville and Hall County.

The shelter, which is open 365 days a year and serves 55,000 meals a year, is a faith-based community ministry that relies on donations. World Homeless Day, an annual event held on October 10th, raises awareness of homeless peoples’ needs and offers opportunities for local communities to help.  Voice4Nations collected canned goods from their staff and donated them to people in need at Good News At Noon.

Ongoing Outreach

Voice4Nations has made it their initiative to assist the homeless population in any way possible. Every Saturday, their homeless outreach team volunteers at a homeless shelter in downtown Atlanta. The objective is to simply show this population in need that people really do care. Voice4Nations also provides hygiene products, clothing, Internet access so individuals can communicate with family, food, and reading materials to the shelter.

For more information on homelessness and to learn how you can help the homeless crisis, visit http://www.voice4nations.org/homeless.

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

Voice4Nations.org was launched to address three key initiatives: bullying prevention, the global water crisis, and homelessness. To learn more about Voice4Nations, visit http://voice4nations.org/

 

Good News At Noon Homeless Shelter Receives Donation from Voice4NationsRead More

VoiceNation Answers the Call for Comedy Central

VoiceNation bg-logoVoiceNation, the industry leader in live answering and virtual receptionist services, supported 15,000 calls to the “Atone Phone” hotline number for Comedy Central’s “The Colbert Report” during the Ten Days of Repentance between Rosh Hashanah and Yom Kippur.

For the seventh consecutive year, VoiceNation has been called upon by Comedy Central producers of “The Colbert Report” to provide the hotline.  Stephen Colbert, host of the show, recognizes the Jewish High Holy Days by giving his viewers an opportunity to apologize to him personally by calling the Atone Phone hotline during the Ten Days of Repentance.   The Atone Phone number is 1-888-OOPS-JEW, which is a working toll free number, supported by VoiceNation.

Callers who dial in are greeted by a personal pre-recorded message from Stephen Colbert, asking them to leave their apology to him stating how they have wronged him in the previous year.  A handful of these atonement messages are then aired on the show.

Producers of the show selected VoiceNation for their ability to handle high call volumes associated with TV and radio spots. VoiceNation’s proprietary technology allows the hotline to take thousands of calls and voice messages, and essentially handle 40,000 Colbert fans within a very short time period.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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Voice4Nations’ School Supply Drive Levels the Playing Field for Kids In Need

Voice4Nations school supply drive team Ashley Pardue, Jacob Bruns, Kathy Levister, Jonnie Allen.
Voice4Nations school supply drive team Ashley Pardue, Jacob Bruns, Kathy Levister, Jonnie Allen.

 Voice4Nations, the non-profit outreach of virtual phone service company, VoiceNation, recently held a School Supply Drive to help children in need obtain the necessary, and often expensive, supplies for the new school year.

Hundreds of school supplies, ranging from binders, notebooks and markers to calculators, flash drives and backpacks, were collected to benefit families in need of assistance. Voice4Nations donated the items to LAMP Ministries Inc., Good News at Noon, and Ivy Creek Elementary School for distribution. Voice4Nations was also able to provide school supplies directly to a local family of six who lost their home in a fire just as school was getting back into session.

Voice4Nations received donations from Wal-Mart Supercenter Hamilton Mill, Wal-Mart Supercenter Collins Hill, individuals and families in the community, as well as their own staff.

“There are families in our community who don’t have the resources for purchasing school supplies, which means that the children return to the classroom at a disadvantage because they don’t have the tools they need to succeed. Our goal was to provide the school supply necessities,” explained Jay Reeder, founder of Voice4Nations. “We truly appreciate everyone who contributed to our School Supply Drive and helped make such a positive impact on families within our community.”

View the Voice4Nations School Supply Drive video: http://www.voice4nations.org/content/operation-give-back-school-supply-drive-2014

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

A new generation of Voice4Nations.org has been launched to address the organization’s three key initiatives: bullying prevention, the global water crisis, and homelessness.

To learn more about Voice4Nations, visit http://voice4nations.org/

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Summer Growth Spurt – Buford Call Center Giant Expands their Team

Jay Reeder, president
Jay Reeder, president

VoiceNation, a preferred call center partner for thousands of businesses nationwide, has experienced significant growth and will be expanding the number of staff in their call center and on their corporate team.

VoiceNation currently employs 74 people and will be hiring at least another 10 Customer Service Representatives for their call center headquarters in Buford, Georgia. The company’s corporate team is also hiring a Staff Support Administrative Assistant after recently bringing their Staff Development Trainer, Culture Coach, IT Network Specialist, and Outreach Assistant on board.

VoiceNation’s company culture is one that cultivates a very positive workplace where staff is empowered and leadership and personal growth are promoted. A large part of their culture revolves around their Employee Volunteer Program, which encourages staff to give back and get involved by helping others.  Through the program, every staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale.

“We go above and beyond to provide superior service to every one of our clients. But, what really makes it all come together is our dedicated and talented team. Employee engagement and satisfaction go hand in hand with customer satisfaction. A strong, positive company culture that supports employees is key,” explained Jay Reeder, VoiceNation’s president.

For more information about call center jobs available at VoiceNation, visit http://www.qualityansweringservice.com/careers/job-openings.

Employee Volunteer Program

VoiceNation’s Employee Volunteer Program provides their employees with volunteer opportunities and experiences, which encourages personal growth while also helping others succeed.

With the purpose of making the world a better place for those in it, VoiceNation works with a variety of local, national and international outreach organizations. The company is committed to supporting businesses, non-profits, and individuals in need.  VoiceNation also has non-profit outreach, Voice4Nations, which addresses three key initiatives: bullying prevention, the global water crisis, and homelessness. In addition, VoiceNation has partnered with groundbreaking organization Georgia CALLS to help formerly incarcerated individuals ease the transition back into society through a paid work experience and critical job/life skills training.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

A new generation of Voice4Nations.org has been launched to address the organization’s three key initiatives: bullying prevention, the global watercrisis, and homelessness. To learn more about Voice4Nations, visit http://voice4nations.org/.

About Georgia CALLS

Located in Buford, GA, Georgia CALLS, Georgia Center For Abundant Living Life Skills, is a faith-based 501(c)3 organization created to ease the transition from incarceration back into a productive, healthy routine in the community. Utilizing a powerful combination of paid work experience in the call center and usable job/life skills training, participants in the Georgia CALLS program learn to build strong character, explore their own entrepreneurial desires and in turn give back to their own communities. Georgia CALLS employs an evidence-based approach, applied to meet the needs of the participants on several crucial levels, which dramatically reduces recidivism.

For more information about Georgia CALLS, visit http://gacalls.org/.

 

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