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VoiceNation Answers the Call for ABC Columbia

VoiceNation bg-logoVoiceNation, the industry leader in live answering and virtual receptionist services trusted by thousands of businesses worldwide, supported more than 50,000 calls to Columbia South Carolina’s ABC affiliate WOLO-TV during their May Sweeps Gold Tablet Giveaway contest.

ABC Columbia selected VoiceNation as their partner for their May Sweeps Gold Tablet Giveaway contest. During the month of May, ABC Columbia gave away 40 gold tablets over a four-week period. Twice a day for four weeks straight, WOLO held a contest for their viewers to call in to a toll free number where they could enter their name to the random drawing to win one of the highly popular gold tablets.

“Knowing that the contest would create a huge buzz and thousands of calls from their loyal viewers, ABC Columbia needed a solution that could handle an incredibly high call volume.  Ultimately, they chose VoiceNation as their preferred provider to answer the calls,” said Eric Schurke, Director of Operations at VoiceNation.

Over the course of the month long contest, ABC viewers made over 50,000 calls to the VoiceNation platform that was customized specifically for the Gold Tablet Giveaway contest.  During peak call times, VoiceNation was handling nearly one thousand simultaneous calls.

ABC Columbia’s Station Manager/Program Director Dave Aiken stated, “VoiceNation was most helpful in recommending the voicemail registration system.  We were most pleased with the way VoiceNation worked with us on the execution of this contest. It was the first time the station had used a voicemail registration contest.”

VoiceNation is a leading provider of 24-hour live answering services and call center solutions ranging from appointment setting and simple order processing to voicemail, call patching and more.

Schurke continued, “This wasn’t the first time that we’ve been asked to answer calls on a grand scale. We’ve been working with Comedy Central producers for years now, supporting ‘The Colbert Report’ Atone Phone hotline. Utilizing our own custom solutions and open source technology, VoiceNation has the ability to create answering solutions that most phone companies simply don’t have the technology or bandwidth to support. We were delighted
to partner with ABC on this project.”

About VoiceNation

VoiceNation is the leading provider of 24-hour, professional-grade live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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VoiceNation Director to Speak at Asterisk World in Florida on January 28

OpenAnswer logoEric Schurke, Director of Operations at VoiceNation, the industry leader in live answering and virtual receptionist services, will be a special guest speaker during Asterisk World, a part of the annual  IT Expo, which will be held January 25-28, 2016 at the Greater Ft. Lauderdale/Broward County Convention Center, Fort Lauderdale, Florida.

Asterisk World is focused on Asterisk business users and potential users who are interested in getting more in depth experience with Asterisk, and who also want to learn more from Asterisk adopters and see what’s happening in the Asterisk market. On Thursday, January 28th, Schurke will share VoiceNation’s Asterisk story and use of the software to build their revolutionary open source answering service software, OpenAnswer.

In his presentation entitled “OpenAnswer: A Case Study on the Power of Open Source,” Schurke will discuss how VoiceNation developed OpenAnswer to help evolve the industry away from the proprietary existing solutions that charge per seat and require binding contracts. He will also share the OpenAnswer early adopter success story of Georgia CALLS, a unique 501(c)3 non-profit helping high-risk, returning citizens make a successful transition from incarceration back into society as business entrepreneurs. Georgia CALLS has had overwhelming success utilizing OpenAnswer in their on-site call center, which is staffed by Georgia CALLS program participants.

“Through the use of Asterisk, we’ve developed a way for entrepreneurs who would not have been able to start a call center, to have the opportunity to do so at very little cost. OpenAnswer software exponentially increases call center operator efficiency, accuracy, and productivity,” explained Schurke.

Visit VoiceNation at Asterisk World at booth 428 to learn more about VoiceNation’s strategy for OpenAnswer.

The OpenAnswer Solution

Set to make a global impact on the telecommunications industry and businesses worldwide, VoiceNation’s OpenAnswer is intuitive, intelligent open source live answering software that provides the call center industry with a collaborative solution that is freely available to download, install, and modify.

OpenAnswer is built on familiar open source technology like Asterisk, FreePBX, Apache, Linux, PF Sense, SIP and more. The system is designed to increase operator efficiency, accuracy, and productivity. There are no licensing fees and call center owners get unlimited seats and scalability with OpenAnswer. The online documentation at  www.voicenation.com/openanswer outlines the step-by-step process to get started installing the software, and features need-to-know information and tips on how to configure OpenAnswer to fit your needs.

Registration for Asterisk World is now open. Visit http://www.asterisk-world.com/east/registration.aspx.

For the latest Asterisk World news, updates and information, follow the event on Twitter at  @asteriskpbx

About VoiceNation

VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.

Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program. To learn more about VoiceNation, visit www.voicenation.com.

About Digium

Digium®, Inc. provides Asterisk® software, telephony hardware, and on-premises and hosted Switchvox business phone systems that deliver enterprise-class Unified Communications (UC) and UC as a Service (UCaaS) solutions at an affordable price. Digium is the creator, primary developer and sponsor of the Asterisk project; the world’s most widely used open source communications software. Asterisk turns an ordinary computer into a feature-rich communications server. A community of more than 80,000 developers and users worldwide uses Asterisk to create VoIP communication solutions in more than 170 countries. Since 1999, Digium has empowered developers to create innovative communications solutions based on open standards and open source software, providing an alternative to proprietary phone systems. Digium Switchvox Cloud and other cloud-based products and services are offered through Digium Cloud Services, LLC, a wholly owned subsidiary of Digium, Inc. Digium’s business communications products are sold through a worldwide network of reseller partners. More information is available at www.digium.com and www.asterisk.org.

About TMC

Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

TMC’s Marketplaces:

  • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
  • Custom Lead Programs uncover sales opportunities and build databases.
  • In-Person and Online Events boost brands, enhance thought leadership and generate leads.
  • Publications, Display Advertising and Newsletters bolster brand reputations.
  • Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
  • Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.  For more information about TMC, visit www.tmcnet.com.

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Summer Growth Spurt – Buford Call Center Giant Expands their Team

Jay Reeder, president
Jay Reeder, president

VoiceNation, a preferred call center partner for thousands of businesses nationwide, has experienced significant growth and will be expanding the number of staff in their call center and on their corporate team.

VoiceNation currently employs 74 people and will be hiring at least another 10 Customer Service Representatives for their call center headquarters in Buford, Georgia. The company’s corporate team is also hiring a Staff Support Administrative Assistant after recently bringing their Staff Development Trainer, Culture Coach, IT Network Specialist, and Outreach Assistant on board.

VoiceNation’s company culture is one that cultivates a very positive workplace where staff is empowered and leadership and personal growth are promoted. A large part of their culture revolves around their Employee Volunteer Program, which encourages staff to give back and get involved by helping others.  Through the program, every staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale.

“We go above and beyond to provide superior service to every one of our clients. But, what really makes it all come together is our dedicated and talented team. Employee engagement and satisfaction go hand in hand with customer satisfaction. A strong, positive company culture that supports employees is key,” explained Jay Reeder, VoiceNation’s president.

For more information about call center jobs available at VoiceNation, visit http://www.qualityansweringservice.com/careers/job-openings.

Employee Volunteer Program

VoiceNation’s Employee Volunteer Program provides their employees with volunteer opportunities and experiences, which encourages personal growth while also helping others succeed.

With the purpose of making the world a better place for those in it, VoiceNation works with a variety of local, national and international outreach organizations. The company is committed to supporting businesses, non-profits, and individuals in need.  VoiceNation also has non-profit outreach, Voice4Nations, which addresses three key initiatives: bullying prevention, the global water crisis, and homelessness. In addition, VoiceNation has partnered with groundbreaking organization Georgia CALLS to help formerly incarcerated individuals ease the transition back into society through a paid work experience and critical job/life skills training.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

A new generation of Voice4Nations.org has been launched to address the organization’s three key initiatives: bullying prevention, the global watercrisis, and homelessness. To learn more about Voice4Nations, visit http://voice4nations.org/.

About Georgia CALLS

Located in Buford, GA, Georgia CALLS, Georgia Center For Abundant Living Life Skills, is a faith-based 501(c)3 organization created to ease the transition from incarceration back into a productive, healthy routine in the community. Utilizing a powerful combination of paid work experience in the call center and usable job/life skills training, participants in the Georgia CALLS program learn to build strong character, explore their own entrepreneurial desires and in turn give back to their own communities. Georgia CALLS employs an evidence-based approach, applied to meet the needs of the participants on several crucial levels, which dramatically reduces recidivism.

For more information about Georgia CALLS, visit http://gacalls.org/.

 

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Voice4Nations’ Ice Cream Challenge Raises Money For Clean Water

v4n-summer-freeze-web large Voice4Nations.org, the non-profit outreach of virtual phone service company, VoiceNation, has kicked off their new Ice Cream Challenge Campaign, the “Summer Freeze”, which encourages folks to donate their ice cream money to help raise funds for clean water in developing nations.

According to the International Dairy Foods Association, Americans spend tens of billions of dollars a year on ice cream.  For the amount the average American household spends on ice cream every month, that same amount could provide clean drinking water for a year to someone without it.

Through Voice4Nations’ new summer giving campaign, individuals and families can contribute to the Ice Cream Challenge, “Summer Freeze” Campaign on charity: water.org, in an effort to help save lives and rid diseases in developing nations.

So far this year, Voice4Nations has raised over $1100, which will provide clean water for at least 55 people.

According to Jay Reeder, Voice4Nations’ Executive Director, “Essentially, the ice cream money in your pocket can help eliminate the majority of the world’s illnesses.  Clean water is a basic necessity for healthy living and we challenge you to join us in this worthy cause.”

To show your support and accept the Ice Cream Challenge, “Summer Freeze”, visit http://voice4nations.org/get-involved.

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

A new generation of Voice4Nations.org has been launched to address the organization’s three key initiatives: bullying prevention, the global water crisis, and homelessness.

To learn more about Voice4Nations, visit http://voice4nations.org/

 

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Virtual Phone Service Provider VoiceNation Launches New Website

VoiceNation, a leading provider of live answering, professional voicemail and virtual PBX services to businesses of all sizes, has recently launched a new generation of their website, VoiceNation.com.  The new site unifies VoiceNation’s online presence through brand consistency and has an eye-catching modern, clean look.

Designed with the consumer in mind, visitors to the site will enjoy a number of improvements including easier navigation with multi-level menus and a sleeker visual design, which gets users to the content faster.  It is now easier than ever to contact a salesperson via VoiceNation’s highly visible click, chat or call options.

VoiceNation’s new site has a responsive design that is optimized for all devices and flexes to fit a user’s device with lightning-fast page load times.

“Site visitors can learn about our services, place their order online and have their virtual phone service up and running in minutes,” noted Jay Reeder, the company’s president.

He continued, “The new site’s future-ready architecture will allow us to expand more rapidly than our previous site did.  Overall, we’re very pleased with the end result.”

And with the addition of creative web videos, all produced in-house, users get an inside look at the company’s unique products, services, culture, and desire to give back.

The website development team included: Jay Reeder; Graham Taylor, Vice President; Amanda Ellis, Executive Assistant; Eric Schurke, Director of Operations; Josh Merriam, Web & Graphic Designer; Ashley Pardue, Marketing Director, and Joyce Wilmont, Technical Developer.

About VoiceNation

VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.

Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.voicenation.com/.

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VoiceNation Launches “Operation Give Back”

The staff at VoiceNation donated 146 gifts in their “Operation Give Back” program that ensures local children living in shelters or in need of assistance receive gifts this holiday season.

VoiceNation, the industry leader in live answering and virtual receptionist services, has launched Operation Give Back, a program to ensure local children living in shelters and those in need of assistance receive gifts this holiday season.

VoiceNation’s president Jay Reeder provided each of his employees with resources to support a child. Each employee was provided with an informational packet for a child, which included the child’s holiday wish list and the funds to purchase gifts.

VoiceNation donated 146 gifts to four organizations within the local community to support 22 children, ranging in age from 17 months to 16 years old.

“Operation Give Back is our way of making the holidays brighter for children living in shelters and in need of assistance. We consider it an enormous privilege to give to others,” explained Reeder.
About VoiceNation
VoiceNation is America’s telecommunications leader for virtual PBX, voicemail and innovative Next Generation call centers. Named a “Top Provider in Industry” by PC World, VoiceNation provides live answering service and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables business of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately-held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.  To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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VoiceNation’s Job Fair at Goodwill a Huge Success

VoiceNation, the industry leader in live answering and virtual receptionist services, had a tremendous turnout of over 120 job seekers at their recent job fair held at Goodwill of North Georgia’s Oakwood Career Center.

The job fair was part of VoiceNation’s recruitment campaign entitled “It’s Your Turn to Answer the Call”. The company is looking to fulfill Customer Service Representative positions for full and part-time shifts at their expanding call center in Buford. VoiceNation is one of the fastest growing answering services in the industry. Customer Service Representatives are needed to answer inbound calls, take orders, screen calls and provide event registration for companies from various industries including legal, healthcare and hospitality.

VoiceNation had a 90 percent interview attendance rate, which far exceeds the average attendance rate of 56 percent by normal recruiting standards. Although these numbers are significant, VoiceNation is highly selective in hiring, ensuring the best possible fit for the organization and their clients.

“We received well over 100 resumes within a week’s time, and more than one third of all the applicants we interviewed were scheduled for a second interview. We’re very pleased with the success of the job fair and we’d like to work with Goodwill of North Georgia Oakwood Career Center again in the near future,” said Jay Reeder, founder and president of VoiceNation.

Goodwill® of North Georgia
The mission of Goodwill of North Georgia is to put people to work. We have been providing services in the region for more than 85 years. In fiscal year 2012, we provided job training and employment services to more than 30,000 people and helped approximately 10,224 people find jobs or start new businesses. Our organization currently operates 42 stores and more than 60 attended donation centers. Revenues generated from Goodwill’s retail program help fund our job training and placement programs. Last year, we processed more than 1.8 million donations.

About VoiceNation
VoiceNation is America’s telecommunications leader for virtual PBX, voicemail and innovative Next Generation call centers. Named a “Top Provider in Industry” by PC World, VoiceNation provides live answering service and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables business of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately-held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.
To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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VoiceNation to Hold Job Fair at Goodwill on November 7th

VoiceNation, the industry leader in live answering and virtual receptionist services, has launched a new recruitment campaign entitled “It’s Your Turn to Answer the Call” and is reaching out to job seekers throughout North Georgia.

VoiceNation will hold a Job Fair at Goodwill of North Georgia Oakwood Career Center located at 3715 Mundy Mill Road on Wednesday, November 7, 2012 from 10:00 a.m. to 2:00 p.m.

VoiceNation is one of the fastest growing answering services in the industry and they are expanding their call center capacity. Through their “It’s Your Turn to Answer the Call” Job Fair, the company is seeking to fulfill Customer Service Representative positions for full and part-time shifts at their Buford offices. VoiceNation’s Customer Service Representatives professionally answer inbound calls for various clients in an upbeat, friendly manner. The job requirements may also entail order taking, event registration, call screening and call transferring for companies from various industries including legal, healthcare and hospitality.

Applicants should bring identification, such as a driver’s license, and a resume.

For more information, visit http://www.qualityansweringservice.com/careers/job-openings.

“We’re working with Goodwill’s Oakwood Career Center to reach out to folks in North Georgia, in particular, to those who have been greatly affected by these hard economic times,” said Jay Reeder, founder and president of VoiceNation.

About Goodwill Industries Oakwood Career Center
Goodwill Industries operates five career centers across North Georgia, some of which are conveniently located in the same space as their stores and donation centers. Goodwill Career Centers offer abundant resources to help job seekers in their employment search. All career centers are open to the general public and equipped with people and resources to help job seekers and micro-business owners. They offer training and have computers with Internet access, fax machines, photocopiers and telephones on-site. To learn more about Goodwill’s Oakwood Career Center, visit their website at http://www.ging.org/find-a-career.aspx.

About VoiceNation
VoiceNation is America’s telecommunications leader for virtual PBX, voicemail and innovative Next Generation call centers. Named a “Top Provider in Industry” by PC World, VoiceNation provides live answering service and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables business of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately-held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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