VoiceNation, the industry leader in live answering and virtual receptionist services trusted by more than 50,000 businesses worldwide, captured the “Best of Show” award at the annual ITEXPO, held in January in Florida.
VoiceNation’s award-winning exhibit showcased their revolutionary open source answering service software, OpenAnswer.
“We are thrilled to receive the Best of Show award for our OpenAnswer exhibit. Our service offering is one of the most unique, with features that truly stand out and we believe that is what really captured the judges’ attention. OpenAnswer can literally save a small Telephone Answering Service (TAS) owner thousands upon thousands of dollars. You can’t argue the value or innovative nature of something like that,”said Eric Schurke, Director of Operations at VoiceNation.
VoiceNation developed OpenAnswer to help evolve the industry away from the proprietary existing solutions that charge per seat and require binding contracts. OpenAnswer is intuitive, intelligent open source live answering software that provides the call center industry with a collaborative solution that is freely available to download, install, and modify. OpenAnswer is built on familiar open source technology like Asterisk, FreePBX, Apache, Linux, PF Sense, SIP and more. The system is designed to increase operator efficiency, accuracy, and productivity. There are no licensing fees and call center owners get unlimited seats and scalability with OpenAnswer.
Shurke was also a special guest speaker during Asterisk World, a part of ITEXPO, and sharedVoiceNation’s story of their use of Asterisk software to build OpenAnswer. In his presentation entitled “OpenAnswer: A Case Study on the Power of Open Source,” Schurke addressed TAS owners, non-profits, developers and others interested in an Open Source solution. He also shared the OpenAnswer early adopter success story of Georgia CALLS, a unique 501(c)3 non-profit helping high-risk, returning citizens make a successful transition from incarceration back into society as business entrepreneurs. Georgia CALLS has had overwhelming success utilizing OpenAnswer in their on-site call center, which is staffed by Georgia CALLS program participants.
Shurke added, “We were able to connect with many professionals from a wide variety of industries that could benefit from Live Answering Services or OpenAnswer – from small business owners needing live answering, to open source developers interested in OpenAnswer, and even other TAS owners who currently use other TAS software that costs six figures. This was an incredibly successful show for us.”
The OpenAnswer Solution
VoiceNation’s OpenAnswer is set to make a global impact on the telecommunications industry and businesses worldwide. Through OpenAnswer, VoiceNation has developed a way for entrepreneurs who would not have been able to start a call center, to have the opportunity to do so at very little cost. The online documentation at www.voicenation.com/openanswer outlines the step-by-step process to get started installing the software, and features need-to-know information and tips on how to configure OpenAnswer to fit your needs.
VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.
Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program. To learn more about VoiceNation, visit www.voicenation.com.