Unleash the Power of The Press

small business

VoiceNation’s Jay Reeder Honored as a 2014 Highest Rated Telecom CEO

Jay Reeder
Jay Reeder

Jay Reeder, CEO of VoiceNation, the industry leader in live answering and virtual receptionist services, has been named one of “The 20 Highest Rated Telecom CEOs To Work For in 2014” by GetVoIP.com.

GetVoIP.com, an independent provider comparison and shoppers guide offering unbiased consumer reviews, has compiled a list of top 20 decision-makers in the telecommunications industry ranked by the measure of how their employees felt about their leadership. GetVoIP utilized CEO ratings from Glassdoor.com.

Reeder, who according to the guide, has a CEO approval rating of 75 percent, was named number 15 out of the Top 20, earning high ranks from his employees for his dedication to staff training and development, to which a great deal of time and resources are allocated.

VoiceNation’s company culture is one that cultivates a very positive workplace where staff is empowered and leadership and personal growth are promoted. A large part of their culture revolves around their Employee Volunteer Program, which encourages staff to give back and get involved by helping others.  Through the program, every staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale.

“Employee engagement and satisfaction go hand in hand with customer satisfaction. A strong, positive company culture that supports employees with training and development results in a dedicated and talented team,” explained Jay Reeder, VoiceNation’s president.

To view the Top CEOs, visit http://getvoip.com/blog/2014/10/28/highest-rated-telecom-ceos.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

VoiceNation’s Jay Reeder Honored as a 2014 Highest Rated Telecom CEORead More

Good News At Noon Homeless Shelter Receives Donation from Voice4Nations

Adaria and LeeAnna deliver canned goods to Thomas, of Good News at Noon in support of World Homeless Day.
Adaria and LeeAnna deliver canned goods to Thomas, of Good News at Noon in support of World Homeless Day.

In recognition of World Homeless Day, Voice4Nations, the non-profit outreach of virtual phone service company VoiceNation, donated to the food bank of the Good News At Noon homeless shelter which serves the homeless community in Gainesville and Hall County.

The shelter, which is open 365 days a year and serves 55,000 meals a year, is a faith-based community ministry that relies on donations. World Homeless Day, an annual event held on October 10th, raises awareness of homeless peoples’ needs and offers opportunities for local communities to help.  Voice4Nations collected canned goods from their staff and donated them to people in need at Good News At Noon.

Ongoing Outreach

Voice4Nations has made it their initiative to assist the homeless population in any way possible. Every Saturday, their homeless outreach team volunteers at a homeless shelter in downtown Atlanta. The objective is to simply show this population in need that people really do care. Voice4Nations also provides hygiene products, clothing, Internet access so individuals can communicate with family, food, and reading materials to the shelter.

For more information on homelessness and to learn how you can help the homeless crisis, visit http://www.voice4nations.org/homeless.

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

Voice4Nations.org was launched to address three key initiatives: bullying prevention, the global water crisis, and homelessness. To learn more about Voice4Nations, visit http://voice4nations.org/

 

Good News At Noon Homeless Shelter Receives Donation from Voice4NationsRead More

Mark Diodati, CPA, MSA Promoted to Partner at Damon & Associates

Mark Diodati, CPA, MSA
Mark Diodati, CPA, MSA

Mark Diodati, a Certified Public Accountant, has recently been promoted to Partner at Damon & Associates, Inc., a leading accounting and tax firm in Pembroke, MA.

Diodati, a resident of Weymouth, MA, specializes in financial reporting, corporate and individual tax, and accounting. He consults with many small business owners to help them achieve their financial goals. For five years previous, Diodati was an Associate at the firm and also served as the Audit Manager, where he was responsible for managing projects, the budget and accounting staff.

Diodati is a member of the American Institute of Certified Public Accountants (AICPA) and the Massachusetts Society of Certified Public Accountants (MSCPA). He is a graduate of Thayer Academy High School in Braintree, MA and holds a Bachelor of Science in Accounting and Finance, as well as a Master of Science in Accounting from Northeastern University in Boston.

“Mark is a tremendous asset to the firm for building strong long-term relationships with clients,” said Michael Damon, CPA, founder of Damon & Associates.

About Damon & Associates, Inc.

For more than three decades, Damon & Associates’ experienced CPA team has been providing professional accounting, audit and tax services to businesses and high net-worth individuals throughout Massachusetts. The firm’s typical business client has sales ranging from $1M to $50M.  They also represent individuals seeking a high degree of consulting services in addition to annual tax preparation. The firm is located at 300 Oak Street, Suite 220 in Pembroke, MA.  For more information, contact (781) 924-5684 or visit http://www.damoncpa.com.

Mark Diodati, CPA, MSA Promoted to Partner at Damon & AssociatesRead More

VoiceNation Answers the Call for Comedy Central

VoiceNation bg-logoVoiceNation, the industry leader in live answering and virtual receptionist services, supported 15,000 calls to the “Atone Phone” hotline number for Comedy Central’s “The Colbert Report” during the Ten Days of Repentance between Rosh Hashanah and Yom Kippur.

For the seventh consecutive year, VoiceNation has been called upon by Comedy Central producers of “The Colbert Report” to provide the hotline.  Stephen Colbert, host of the show, recognizes the Jewish High Holy Days by giving his viewers an opportunity to apologize to him personally by calling the Atone Phone hotline during the Ten Days of Repentance.   The Atone Phone number is 1-888-OOPS-JEW, which is a working toll free number, supported by VoiceNation.

Callers who dial in are greeted by a personal pre-recorded message from Stephen Colbert, asking them to leave their apology to him stating how they have wronged him in the previous year.  A handful of these atonement messages are then aired on the show.

Producers of the show selected VoiceNation for their ability to handle high call volumes associated with TV and radio spots. VoiceNation’s proprietary technology allows the hotline to take thousands of calls and voice messages, and essentially handle 40,000 Colbert fans within a very short time period.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

VoiceNation Answers the Call for Comedy CentralRead More

Voice4Nations’ School Supply Drive Levels the Playing Field for Kids In Need

Voice4Nations school supply drive team Ashley Pardue, Jacob Bruns, Kathy Levister, Jonnie Allen.
Voice4Nations school supply drive team Ashley Pardue, Jacob Bruns, Kathy Levister, Jonnie Allen.

 Voice4Nations, the non-profit outreach of virtual phone service company, VoiceNation, recently held a School Supply Drive to help children in need obtain the necessary, and often expensive, supplies for the new school year.

Hundreds of school supplies, ranging from binders, notebooks and markers to calculators, flash drives and backpacks, were collected to benefit families in need of assistance. Voice4Nations donated the items to LAMP Ministries Inc., Good News at Noon, and Ivy Creek Elementary School for distribution. Voice4Nations was also able to provide school supplies directly to a local family of six who lost their home in a fire just as school was getting back into session.

Voice4Nations received donations from Wal-Mart Supercenter Hamilton Mill, Wal-Mart Supercenter Collins Hill, individuals and families in the community, as well as their own staff.

“There are families in our community who don’t have the resources for purchasing school supplies, which means that the children return to the classroom at a disadvantage because they don’t have the tools they need to succeed. Our goal was to provide the school supply necessities,” explained Jay Reeder, founder of Voice4Nations. “We truly appreciate everyone who contributed to our School Supply Drive and helped make such a positive impact on families within our community.”

View the Voice4Nations School Supply Drive video: http://www.voice4nations.org/content/operation-give-back-school-supply-drive-2014

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

A new generation of Voice4Nations.org has been launched to address the organization’s three key initiatives: bullying prevention, the global water crisis, and homelessness.

To learn more about Voice4Nations, visit http://voice4nations.org/

Voice4Nations’ School Supply Drive Levels the Playing Field for Kids In NeedRead More

Summer Growth Spurt – Buford Call Center Giant Expands their Team

Jay Reeder, president
Jay Reeder, president

VoiceNation, a preferred call center partner for thousands of businesses nationwide, has experienced significant growth and will be expanding the number of staff in their call center and on their corporate team.

VoiceNation currently employs 74 people and will be hiring at least another 10 Customer Service Representatives for their call center headquarters in Buford, Georgia. The company’s corporate team is also hiring a Staff Support Administrative Assistant after recently bringing their Staff Development Trainer, Culture Coach, IT Network Specialist, and Outreach Assistant on board.

VoiceNation’s company culture is one that cultivates a very positive workplace where staff is empowered and leadership and personal growth are promoted. A large part of their culture revolves around their Employee Volunteer Program, which encourages staff to give back and get involved by helping others.  Through the program, every staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale.

“We go above and beyond to provide superior service to every one of our clients. But, what really makes it all come together is our dedicated and talented team. Employee engagement and satisfaction go hand in hand with customer satisfaction. A strong, positive company culture that supports employees is key,” explained Jay Reeder, VoiceNation’s president.

For more information about call center jobs available at VoiceNation, visit http://www.qualityansweringservice.com/careers/job-openings.

Employee Volunteer Program

VoiceNation’s Employee Volunteer Program provides their employees with volunteer opportunities and experiences, which encourages personal growth while also helping others succeed.

With the purpose of making the world a better place for those in it, VoiceNation works with a variety of local, national and international outreach organizations. The company is committed to supporting businesses, non-profits, and individuals in need.  VoiceNation also has non-profit outreach, Voice4Nations, which addresses three key initiatives: bullying prevention, the global water crisis, and homelessness. In addition, VoiceNation has partnered with groundbreaking organization Georgia CALLS to help formerly incarcerated individuals ease the transition back into society through a paid work experience and critical job/life skills training.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

A new generation of Voice4Nations.org has been launched to address the organization’s three key initiatives: bullying prevention, the global watercrisis, and homelessness. To learn more about Voice4Nations, visit http://voice4nations.org/.

About Georgia CALLS

Located in Buford, GA, Georgia CALLS, Georgia Center For Abundant Living Life Skills, is a faith-based 501(c)3 organization created to ease the transition from incarceration back into a productive, healthy routine in the community. Utilizing a powerful combination of paid work experience in the call center and usable job/life skills training, participants in the Georgia CALLS program learn to build strong character, explore their own entrepreneurial desires and in turn give back to their own communities. Georgia CALLS employs an evidence-based approach, applied to meet the needs of the participants on several crucial levels, which dramatically reduces recidivism.

For more information about Georgia CALLS, visit http://gacalls.org/.

 

Summer Growth Spurt – Buford Call Center Giant Expands their TeamRead More

VoiceNation Completes Ivy Creek Beautification Project

VoiceNation staff volunteers for Ivy Creek Beautification Project. Shown left to right - Davonna Bryant, Alisha Timoftica, Kenny Branch, Ashley Pardue, Josh Merriam, Joyce Wilmont, Kathy Levister and JaShauna Jenkins.
VoiceNation staff volunteers for Ivy Creek Beautification Project. Shown left to right – Davonna Bryant, Alisha Timoftica, Kenny Branch, Ashley Pardue, Josh Merriam, Joyce Wilmont, Kathy Levister and JaShauna Jenkins.

VoiceNation, a leading provider of live answering, professional voicemail and virtual PBX services to businesses of all sizes, celebrated Earth Day and Arbor Day by taking on the Ivy Creek Beautification Project.

In an effort to help their neighbors at Ivy Creek Elementary School in Buford, eight staff members from VoiceNation volunteered to spruce up the school’s Butterfly Landscape by weeding, planting new flowers and plants, spreading mulch and more.

“We are so pleased to have the energy and effort VoiceNation has provided,” commented Kimberly Sharp, Media Specialist and Volunteer Coordinator, Ivy Creek Elementary School. “We really have enjoyed the partnership we’ve had with VoiceNation.”

VoiceNation’s Employee Volunteer Program provides their employees with volunteer opportunities and experiences, such as the Ivy Creek Beautification Project, which encourages personal growth while also helping others succeed.

“Our Employee Volunteer Program was established to encourage and empower our staff to give back and get involved by helping others.  Through the program, every staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale,” noted Jay Reeder, the company’s president.

To view the Ivy Creek Beautification Project, visit VoiceNation’s blog:

http://www.qualityansweringservice.com/yourbusinessvoice/earth-day-beautification-project-ivy-creek-elementary-school

With the purpose of making the world a better place for those in it, VoiceNation works with a variety of local, national and international outreach organizations. The company is committed to supporting businesses, non-profits, and individuals in need.  VoiceNation also has a non-profit outreach, Voice4Nations, which addresses three key initiatives: bullying prevention, the global water crisis, and homelessness.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

VoiceNation Completes Ivy Creek Beautification ProjectRead More

Voice4Nations’ Ice Cream Challenge Raises Money For Clean Water

v4n-summer-freeze-web large Voice4Nations.org, the non-profit outreach of virtual phone service company, VoiceNation, has kicked off their new Ice Cream Challenge Campaign, the “Summer Freeze”, which encourages folks to donate their ice cream money to help raise funds for clean water in developing nations.

According to the International Dairy Foods Association, Americans spend tens of billions of dollars a year on ice cream.  For the amount the average American household spends on ice cream every month, that same amount could provide clean drinking water for a year to someone without it.

Through Voice4Nations’ new summer giving campaign, individuals and families can contribute to the Ice Cream Challenge, “Summer Freeze” Campaign on charity: water.org, in an effort to help save lives and rid diseases in developing nations.

So far this year, Voice4Nations has raised over $1100, which will provide clean water for at least 55 people.

According to Jay Reeder, Voice4Nations’ Executive Director, “Essentially, the ice cream money in your pocket can help eliminate the majority of the world’s illnesses.  Clean water is a basic necessity for healthy living and we challenge you to join us in this worthy cause.”

To show your support and accept the Ice Cream Challenge, “Summer Freeze”, visit http://voice4nations.org/get-involved.

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

A new generation of Voice4Nations.org has been launched to address the organization’s three key initiatives: bullying prevention, the global water crisis, and homelessness.

To learn more about Voice4Nations, visit http://voice4nations.org/

 

Voice4Nations’ Ice Cream Challenge Raises Money For Clean WaterRead More

Donna L. Marchand, CPA Joins Damon & Associates CPA

Damon & Associates, Inc. a leading accounting, tax and wealth advisory firm on the South Shore, recently appointed Donna L. Marchand, CPA as a Senior Associate.

In her new role, Ms. Marchand will be responsible for corporate accounting, corporate and individual tax return preparation, and financial statement preparation.

Prior to joining Damon & Associates, Inc., Ms. Marchand worked as a Senior Associate at Burke and Associates, CPAs, Inc. for two years.  Ms. Marchand graduated with a Master of Science in Accountancy with distinction from Bridgewater State University and passed the CPA exam in February 2014. She also holds a Master’s Degree in Education with an Undergraduate in Elementary Education and previously was a teacher for 11 years.

Ms. Marchand is a member of the Massachusetts Society of Certified Public Accountants (MSCPA). She is a resident of Hingham.

About Damon & Associates, Inc.

For more than two decades, Damon & Associates’ principal, Michael Damon CPA has been providing professional accounting, tax and wealth advisory services to businesses and high net-worth individuals throughout Massachusetts. With a team of six and plans for additional staff, Damon & Associates continues to provide the highest level of service to closely held businesses, their owners and individuals at their new Pembroke firm.

Damon & Associates’ professional accounting and business services include accounting and audit services, tax planning and preparation, bookkeeping and business development services. The firm’s typical business client has sales ranging from $1M to $30M.  They also represent individuals seeking a high degree of consulting services in addition to annual tax preparation.

Damon & Associates is located at 300 Oak Street, Suite 220 in Pembroke, MA.  For more information, contact (781) 924-5684 or visit http://www.damoncpa.com.

 

Donna L. Marchand, CPA Joins Damon & Associates CPARead More