Unleash the Power of The Press

virtual PBX

Voice4Nations’ School Supply Drive Levels the Playing Field for Kids In Need

Voice4Nations school supply drive team Ashley Pardue, Jacob Bruns, Kathy Levister, Jonnie Allen.
Voice4Nations school supply drive team Ashley Pardue, Jacob Bruns, Kathy Levister, Jonnie Allen.

 Voice4Nations, the non-profit outreach of virtual phone service company, VoiceNation, recently held a School Supply Drive to help children in need obtain the necessary, and often expensive, supplies for the new school year.

Hundreds of school supplies, ranging from binders, notebooks and markers to calculators, flash drives and backpacks, were collected to benefit families in need of assistance. Voice4Nations donated the items to LAMP Ministries Inc., Good News at Noon, and Ivy Creek Elementary School for distribution. Voice4Nations was also able to provide school supplies directly to a local family of six who lost their home in a fire just as school was getting back into session.

Voice4Nations received donations from Wal-Mart Supercenter Hamilton Mill, Wal-Mart Supercenter Collins Hill, individuals and families in the community, as well as their own staff.

“There are families in our community who don’t have the resources for purchasing school supplies, which means that the children return to the classroom at a disadvantage because they don’t have the tools they need to succeed. Our goal was to provide the school supply necessities,” explained Jay Reeder, founder of Voice4Nations. “We truly appreciate everyone who contributed to our School Supply Drive and helped make such a positive impact on families within our community.”

View the Voice4Nations School Supply Drive video: http://www.voice4nations.org/content/operation-give-back-school-supply-drive-2014

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

A new generation of Voice4Nations.org has been launched to address the organization’s three key initiatives: bullying prevention, the global water crisis, and homelessness.

To learn more about Voice4Nations, visit http://voice4nations.org/

Voice4Nations’ School Supply Drive Levels the Playing Field for Kids In NeedRead More

Summer Growth Spurt – Buford Call Center Giant Expands their Team

Jay Reeder, president
Jay Reeder, president

VoiceNation, a preferred call center partner for thousands of businesses nationwide, has experienced significant growth and will be expanding the number of staff in their call center and on their corporate team.

VoiceNation currently employs 74 people and will be hiring at least another 10 Customer Service Representatives for their call center headquarters in Buford, Georgia. The company’s corporate team is also hiring a Staff Support Administrative Assistant after recently bringing their Staff Development Trainer, Culture Coach, IT Network Specialist, and Outreach Assistant on board.

VoiceNation’s company culture is one that cultivates a very positive workplace where staff is empowered and leadership and personal growth are promoted. A large part of their culture revolves around their Employee Volunteer Program, which encourages staff to give back and get involved by helping others.  Through the program, every staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale.

“We go above and beyond to provide superior service to every one of our clients. But, what really makes it all come together is our dedicated and talented team. Employee engagement and satisfaction go hand in hand with customer satisfaction. A strong, positive company culture that supports employees is key,” explained Jay Reeder, VoiceNation’s president.

For more information about call center jobs available at VoiceNation, visit http://www.qualityansweringservice.com/careers/job-openings.

Employee Volunteer Program

VoiceNation’s Employee Volunteer Program provides their employees with volunteer opportunities and experiences, which encourages personal growth while also helping others succeed.

With the purpose of making the world a better place for those in it, VoiceNation works with a variety of local, national and international outreach organizations. The company is committed to supporting businesses, non-profits, and individuals in need.  VoiceNation also has non-profit outreach, Voice4Nations, which addresses three key initiatives: bullying prevention, the global water crisis, and homelessness. In addition, VoiceNation has partnered with groundbreaking organization Georgia CALLS to help formerly incarcerated individuals ease the transition back into society through a paid work experience and critical job/life skills training.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

A new generation of Voice4Nations.org has been launched to address the organization’s three key initiatives: bullying prevention, the global watercrisis, and homelessness. To learn more about Voice4Nations, visit http://voice4nations.org/.

About Georgia CALLS

Located in Buford, GA, Georgia CALLS, Georgia Center For Abundant Living Life Skills, is a faith-based 501(c)3 organization created to ease the transition from incarceration back into a productive, healthy routine in the community. Utilizing a powerful combination of paid work experience in the call center and usable job/life skills training, participants in the Georgia CALLS program learn to build strong character, explore their own entrepreneurial desires and in turn give back to their own communities. Georgia CALLS employs an evidence-based approach, applied to meet the needs of the participants on several crucial levels, which dramatically reduces recidivism.

For more information about Georgia CALLS, visit http://gacalls.org/.

 

Summer Growth Spurt – Buford Call Center Giant Expands their TeamRead More

VoiceNation Completes Ivy Creek Beautification Project

VoiceNation staff volunteers for Ivy Creek Beautification Project. Shown left to right - Davonna Bryant, Alisha Timoftica, Kenny Branch, Ashley Pardue, Josh Merriam, Joyce Wilmont, Kathy Levister and JaShauna Jenkins.
VoiceNation staff volunteers for Ivy Creek Beautification Project. Shown left to right – Davonna Bryant, Alisha Timoftica, Kenny Branch, Ashley Pardue, Josh Merriam, Joyce Wilmont, Kathy Levister and JaShauna Jenkins.

VoiceNation, a leading provider of live answering, professional voicemail and virtual PBX services to businesses of all sizes, celebrated Earth Day and Arbor Day by taking on the Ivy Creek Beautification Project.

In an effort to help their neighbors at Ivy Creek Elementary School in Buford, eight staff members from VoiceNation volunteered to spruce up the school’s Butterfly Landscape by weeding, planting new flowers and plants, spreading mulch and more.

“We are so pleased to have the energy and effort VoiceNation has provided,” commented Kimberly Sharp, Media Specialist and Volunteer Coordinator, Ivy Creek Elementary School. “We really have enjoyed the partnership we’ve had with VoiceNation.”

VoiceNation’s Employee Volunteer Program provides their employees with volunteer opportunities and experiences, such as the Ivy Creek Beautification Project, which encourages personal growth while also helping others succeed.

“Our Employee Volunteer Program was established to encourage and empower our staff to give back and get involved by helping others.  Through the program, every staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale,” noted Jay Reeder, the company’s president.

To view the Ivy Creek Beautification Project, visit VoiceNation’s blog:

http://www.qualityansweringservice.com/yourbusinessvoice/earth-day-beautification-project-ivy-creek-elementary-school

With the purpose of making the world a better place for those in it, VoiceNation works with a variety of local, national and international outreach organizations. The company is committed to supporting businesses, non-profits, and individuals in need.  VoiceNation also has a non-profit outreach, Voice4Nations, which addresses three key initiatives: bullying prevention, the global water crisis, and homelessness.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

VoiceNation Completes Ivy Creek Beautification ProjectRead More

Voice4Nations’ Ice Cream Challenge Raises Money For Clean Water

v4n-summer-freeze-web large Voice4Nations.org, the non-profit outreach of virtual phone service company, VoiceNation, has kicked off their new Ice Cream Challenge Campaign, the “Summer Freeze”, which encourages folks to donate their ice cream money to help raise funds for clean water in developing nations.

According to the International Dairy Foods Association, Americans spend tens of billions of dollars a year on ice cream.  For the amount the average American household spends on ice cream every month, that same amount could provide clean drinking water for a year to someone without it.

Through Voice4Nations’ new summer giving campaign, individuals and families can contribute to the Ice Cream Challenge, “Summer Freeze” Campaign on charity: water.org, in an effort to help save lives and rid diseases in developing nations.

So far this year, Voice4Nations has raised over $1100, which will provide clean water for at least 55 people.

According to Jay Reeder, Voice4Nations’ Executive Director, “Essentially, the ice cream money in your pocket can help eliminate the majority of the world’s illnesses.  Clean water is a basic necessity for healthy living and we challenge you to join us in this worthy cause.”

To show your support and accept the Ice Cream Challenge, “Summer Freeze”, visit http://voice4nations.org/get-involved.

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

A new generation of Voice4Nations.org has been launched to address the organization’s three key initiatives: bullying prevention, the global water crisis, and homelessness.

To learn more about Voice4Nations, visit http://voice4nations.org/

 

Voice4Nations’ Ice Cream Challenge Raises Money For Clean WaterRead More

Virtual Phone Service Provider VoiceNation Launches New Website

VoiceNation, a leading provider of live answering, professional voicemail and virtual PBX services to businesses of all sizes, has recently launched a new generation of their website, VoiceNation.com.  The new site unifies VoiceNation’s online presence through brand consistency and has an eye-catching modern, clean look.

Designed with the consumer in mind, visitors to the site will enjoy a number of improvements including easier navigation with multi-level menus and a sleeker visual design, which gets users to the content faster.  It is now easier than ever to contact a salesperson via VoiceNation’s highly visible click, chat or call options.

VoiceNation’s new site has a responsive design that is optimized for all devices and flexes to fit a user’s device with lightning-fast page load times.

“Site visitors can learn about our services, place their order online and have their virtual phone service up and running in minutes,” noted Jay Reeder, the company’s president.

He continued, “The new site’s future-ready architecture will allow us to expand more rapidly than our previous site did.  Overall, we’re very pleased with the end result.”

And with the addition of creative web videos, all produced in-house, users get an inside look at the company’s unique products, services, culture, and desire to give back.

The website development team included: Jay Reeder; Graham Taylor, Vice President; Amanda Ellis, Executive Assistant; Eric Schurke, Director of Operations; Josh Merriam, Web & Graphic Designer; Ashley Pardue, Marketing Director, and Joyce Wilmont, Technical Developer.

About VoiceNation

VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.

Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.voicenation.com/.

Virtual Phone Service Provider VoiceNation Launches New WebsiteRead More

VoiceNation Offers Insight on Fundamental Component to Business Continuity Plan

September is National Preparedness Month and VoiceNation, a preferred call center partner for thousands of businesses nationwide, recently detailed the importance of having a business continuity plan in place during the unlikely event of a disaster, occasional outage or simple disruption.

When a business experiences a breakdown, it can be costly. Lost revenue, unhappy customers and unexpected expenses equals reduced profits. “A business continuity plan, or disaster recovery solution, is similar to an insurance policy,” explains Jay Reeder, President of VoiceNation. “It is critical that businesses of all sizes implement a solution to continue and protect your business when all else fails.”

In efforts to bring attention to National Preparedness Month, VoiceNation conducted a new survey that found 82 percent of businesses do not have a business continuity plan or procedures in place. “This is a big risk factor for any company susceptible to lost business due to a common outage,” says Mr. Reeder. Correspondingly, 82 percent of businesses agreed that if their entire communication system (phone/internet/website/data/email) were to go down for one week, they would lose a significant amount of business. Out of these most common forms of business communications, the survey revealed phone service is the most pivotal function for a small business to continue operating.

In VoiceNation’s findings, it was also evident that over 62 percent of business owners are not aware of how inexpensive a disaster recovery solution costs to ensure phone lines and calls never go unanswered during a disaster. In light of this, for less than 50 dollars a month, VoiceNation can provide a 24 hour emergency call center solution to field calls. Disaster recovery solutions include receptionist services, call forwarding, emergency dispatch, voicemail services, and more. Because outages and disasters are unforeseen, VoiceNation’s instant activation enables business owners to set up their backup phone solution within minutes.

About VoiceNation

VoiceNation is America’s telecommunications leader in virtual PBX, voicemail, and innovative live answering solutions. Named “Top Provider in Industry” by PC World, VoiceNation provides live answering services and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables businesses of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately held company that serves more than 40,000 customers including FEMA, State Farm, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation and disaster recovery plans and pricing, visit http://www.qualityansweringservice.com/.

VoiceNation Offers Insight on Fundamental Component to Business Continuity PlanRead More

Voice4Nations “Pays It Forward” for World Humanitarian Day

In honor of World Humanitarian Day and all that it stands for as a global celebration of people helping people, Voice4Nations launched an ambitious “Pay It Forward” campaign.

Voice4Nations.org is the non-profit outreach of virtual phone service company VoiceNation, America’s telecommunications leader in virtual PBX, voicemail, and innovative live answering solutions.

Voice4Nations encouraged and provided each volunteer an opportunity to do something nice for someone else as a random act of kindness. Each volunteer came up with a creative way to pay it forward and positively impacted the life of someone else in the local community when they least expected it.

The Voice4Nations team found many ways to pay it forward, such as providing lawn maintenance to elders, buying shoes for children in need, giving money directly to a homeless person, purchasing gasoline so an unemployed neighbor could get to a job interview, and helped support a family’s monthly daycare bill.

“This was a special opportunity for our team, but the ultimate reward was knowing we made a difference, big or small, in the life of a perfect stranger. It’s our hope that the person on the receiving end will ‘pay it forward’ as well, and together, we can make the world a better place for those in it,” noted Jay Reeder, founder of Voice4Nations.

To read more about Voice4Nations and the organizations’ experience “paying it forward”, visit http://www.voice4nations.org/content/pay-it-forward-world-humanitarian-day-campaign.

About Voice4Nations
A new generation of Voice4Nations.org website has been launched to address the company’s three key initiatives: homelessness, the world’s water crisis and bullying prevention.

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty. Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need. To learn more about Voice4Nations, visit http://www.voice4nations.org.

About VoiceNation
VoiceNation is America’s telecommunications leader in virtual PBX, voicemail, and innovative live answering solutions. Named “Top Provider in Industry” by PC World, VoiceNation provides live answering services and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables businesses of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately held company that serves more than 40,000 customers including FEMA, State Farm, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

Voice4Nations “Pays It Forward” for World Humanitarian DayRead More

VoiceNation Participates in “Cell Phones For Soldiers”

With donations from the staff at VoiceNation, active-duty military members and veterans will receive a total of 5,235 free cell phone minutes and 19 gently-used cell phones to help them connect with their families.

VoiceNation, a preferred call center partner for thousands of businesses nationwide, recently participated in the Cell Phones for Soldiers Recycling Program within their organization in an effort to support troops and keep cell phone waste out of landfills.

According to the Cell Phones for Soldiers’ fact sheet, “An estimated 100 to 130 million cell phones are no longer being used, many languishing in storage. Recycling cell phones reduces greenhouse gas emissions, keeps valuable material out of landfills and incinerators, and conserves natural resources.”

Dedicated to Making a Difference through Outreach and Environmental Preservation

VoiceNation is dedicated to making a difference in the world. Their purpose, “To make the world a better place for those in it” is exemplified by the steps they take towards changing lives by helping others in the community and around the globe through specific volunteer initiatives such as collecting and donating cell phones to military members.

Emphasizing that every action matters in the lives of others, VoiceNation provides a rich work environment and a company culture that encourages staff to get involved and take time to volunteer. In addition to outreach efforts in the local homeless community, VoiceNation gives outreach support to children living in local foster care facilities; recruitment campaigns with Goodwill of North Georgia Oakwood Career Center geared towards helping those greatly affected by hard economic times; and the global clean water initiatives of Voice4Nations.

Over the years, VoiceNation has taken a number of steps to demonstrate their dedication to environmental protection including: incorporating a paperless billing system; launching ambitious recycling programs; switching to energy efficient bulbs; installing motion sensor lighting; purchasing green office supplies and donating computers to homeless shelters to ensure they don’t end up in landfills.

About Cell Phones for Soldiers

Cell Phones for Soldiers is a 501(c)(3) nonprofit organization that provides free communication tools to active-duty military members and veterans. To learn more about the program, visit www.cellphonesforsoldiers.com.

About VoiceNation

VoiceNation is America’s telecommunications leader in virtual PBX, voicemail, and innovative live answering solutions. Named “Top Provider in Industry” by PC World, VoiceNation provides live answering services and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables businesses of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

VoiceNation Participates in “Cell Phones For Soldiers”Read More

VoiceNation Celebrates Fourth Anniversary of Live Answering Service

VoiceNation, a preferred call center partner for thousands of businesses nationwide, recently celebrated their fourth anniversary of Live Answering Service. The award-winning answering service took their first 24/7 live answering call on July 4, 2009.

VoiceNation began offering virtual PBX and voicemail services to small businesses and entrepreneurs in 2002. Before long, clients were requesting professional live answering services and in 2009, VoiceNation’s 24/7 call center headquarters opened its doors in Buford. The company provides internet answering service, virtual receptionist services, and answering services for small businesses.

VoiceNation’s unique approach brings a fresh look to the answering service industry, offering clients instant activation, a fully interactive dashboard to manage their account, and other innovative industry firsts.

“Essentially, our 365/24/7 live answering service eliminates the risk of missing a call and losing a customer to the competition. In today’s fast-paced world, most callers will hang up if they reach voicemail and call someone else until they reach a live person. Our live answering service enables our clients to have a highly trained live operator answering their calls any time, day or night,” explained Jay Reeder, president of VoiceNation.

Record Growth

VoiceNation’s 2012 year-end statistics exhibited significant growth in the live answering market. Company revenue doubled, which in effect led to a 300 percent increase in live operator job positions within their US-based call centers.

VoiceNation also reached a significant milestone of 50,000 customers, due in part to their live answering growth within the small business sector.

According to Mr. Reeder, “We anticipate continued growth in our live answering business which means we will continue to hire qualified staff and hold another call center recruitment event later this year.”

About VoiceNation

VoiceNation is America’s telecommunications leader in virtual PBX, voicemail, and innovative live answering solutions. Named “Top Provider in Industry” by PC World, VoiceNation provides live answering services and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables businesses of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

VoiceNation Celebrates Fourth Anniversary of Live Answering ServiceRead More