VoiceNation, a preferred call center partner for thousands of businesses nationwide, recently celebrated their fourth anniversary of Live Answering Service. The award-winning answering service took their first 24/7 live answering call on July 4, 2009.
VoiceNation began offering virtual PBX and voicemail services to small businesses and entrepreneurs in 2002. Before long, clients were requesting professional live answering services and in 2009, VoiceNation’s 24/7 call center headquarters opened its doors in Buford. The company provides internet answering service, virtual receptionist services, and answering services for small businesses.
VoiceNation’s unique approach brings a fresh look to the answering service industry, offering clients instant activation, a fully interactive dashboard to manage their account, and other innovative industry firsts.
“Essentially, our 365/24/7 live answering service eliminates the risk of missing a call and losing a customer to the competition. In today’s fast-paced world, most callers will hang up if they reach voicemail and call someone else until they reach a live person. Our live answering service enables our clients to have a highly trained live operator answering their calls any time, day or night,” explained Jay Reeder, president of VoiceNation.
VoiceNation’s 2012 year-end statistics exhibited significant growth in the live answering market. Company revenue doubled, which in effect led to a 300 percent increase in live operator job positions within their US-based call centers.
VoiceNation also reached a significant milestone of 50,000 customers, due in part to their live answering growth within the small business sector.
According to Mr. Reeder, “We anticipate continued growth in our live answering business which means we will continue to hire qualified staff and hold another call center recruitment event later this year.”
VoiceNation is America’s telecommunications leader in virtual PBX, voicemail, and innovative live answering solutions. Named “Top Provider in Industry” by PC World, VoiceNation provides live answering services and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables businesses of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.
Founded in 2002, VoiceNation is a privately held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.
To learn more about VoiceNation, visit http://www.qualityansweringservice.com.