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Jay Reeder

VoiceNation’s Jay Reeder Honored as a 2014 Highest Rated Telecom CEO

Jay Reeder
Jay Reeder

Jay Reeder, CEO of VoiceNation, the industry leader in live answering and virtual receptionist services, has been named one of “The 20 Highest Rated Telecom CEOs To Work For in 2014” by GetVoIP.com.

GetVoIP.com, an independent provider comparison and shoppers guide offering unbiased consumer reviews, has compiled a list of top 20 decision-makers in the telecommunications industry ranked by the measure of how their employees felt about their leadership. GetVoIP utilized CEO ratings from Glassdoor.com.

Reeder, who according to the guide, has a CEO approval rating of 75 percent, was named number 15 out of the Top 20, earning high ranks from his employees for his dedication to staff training and development, to which a great deal of time and resources are allocated.

VoiceNation’s company culture is one that cultivates a very positive workplace where staff is empowered and leadership and personal growth are promoted. A large part of their culture revolves around their Employee Volunteer Program, which encourages staff to give back and get involved by helping others.  Through the program, every staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale.

“Employee engagement and satisfaction go hand in hand with customer satisfaction. A strong, positive company culture that supports employees with training and development results in a dedicated and talented team,” explained Jay Reeder, VoiceNation’s president.

To view the Top CEOs, visit http://getvoip.com/blog/2014/10/28/highest-rated-telecom-ceos.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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Good News At Noon Homeless Shelter Receives Donation from Voice4Nations

Adaria and LeeAnna deliver canned goods to Thomas, of Good News at Noon in support of World Homeless Day.
Adaria and LeeAnna deliver canned goods to Thomas, of Good News at Noon in support of World Homeless Day.

In recognition of World Homeless Day, Voice4Nations, the non-profit outreach of virtual phone service company VoiceNation, donated to the food bank of the Good News At Noon homeless shelter which serves the homeless community in Gainesville and Hall County.

The shelter, which is open 365 days a year and serves 55,000 meals a year, is a faith-based community ministry that relies on donations. World Homeless Day, an annual event held on October 10th, raises awareness of homeless peoples’ needs and offers opportunities for local communities to help.  Voice4Nations collected canned goods from their staff and donated them to people in need at Good News At Noon.

Ongoing Outreach

Voice4Nations has made it their initiative to assist the homeless population in any way possible. Every Saturday, their homeless outreach team volunteers at a homeless shelter in downtown Atlanta. The objective is to simply show this population in need that people really do care. Voice4Nations also provides hygiene products, clothing, Internet access so individuals can communicate with family, food, and reading materials to the shelter.

For more information on homelessness and to learn how you can help the homeless crisis, visit http://www.voice4nations.org/homeless.

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

Voice4Nations.org was launched to address three key initiatives: bullying prevention, the global water crisis, and homelessness. To learn more about Voice4Nations, visit http://voice4nations.org/

 

Good News At Noon Homeless Shelter Receives Donation from Voice4NationsRead More

VoiceNation Answers the Call for Comedy Central

VoiceNation bg-logoVoiceNation, the industry leader in live answering and virtual receptionist services, supported 15,000 calls to the “Atone Phone” hotline number for Comedy Central’s “The Colbert Report” during the Ten Days of Repentance between Rosh Hashanah and Yom Kippur.

For the seventh consecutive year, VoiceNation has been called upon by Comedy Central producers of “The Colbert Report” to provide the hotline.  Stephen Colbert, host of the show, recognizes the Jewish High Holy Days by giving his viewers an opportunity to apologize to him personally by calling the Atone Phone hotline during the Ten Days of Repentance.   The Atone Phone number is 1-888-OOPS-JEW, which is a working toll free number, supported by VoiceNation.

Callers who dial in are greeted by a personal pre-recorded message from Stephen Colbert, asking them to leave their apology to him stating how they have wronged him in the previous year.  A handful of these atonement messages are then aired on the show.

Producers of the show selected VoiceNation for their ability to handle high call volumes associated with TV and radio spots. VoiceNation’s proprietary technology allows the hotline to take thousands of calls and voice messages, and essentially handle 40,000 Colbert fans within a very short time period.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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Georgia CALLS Non-Profit to Hold Grand Opening Ceremony on September 12th

GeorgiaCALLS ofcGeorgia CALLS, a unique 501(c)3 non-profit helping high-risk, returning citizens make a successful transition from incarceration back into society as business entrepreneurs, will officially announce their partnership with the Governor’s Office of Transition, Support & Reentry (GOTSR), Georgia Department of Corrections, and Phillips Transitional Center in a Grand Opening Ceremony on Friday, September 12, 2014 at 10 a.m.
The ceremony will be held at the Georgia CALLS custom-designed, pilot work/training facility at 1705 Enterprise Drive in Buford. State officials from all partnering government entities will be in attendance. A representative from the Gwinnett Chamber of Commerce will speak along with the non-profit’s Executive Director Jay Reeder. The event will include a ribbon cutting ceremony and tour of the facility, followed by light refreshments.
Georgia CALLS is partnering with the GOTSR, Georgia Department of Corrections, and Phillips Transitional Center in support of The Georgia Prisoner Reentry Initiative (GA-PRI) as a groundbreaking effort to change the way supervised individuals are reintegrated into the community. During the first year of the elite program, Georgia CALLS will provide social services, which includes intensive case management and the implementation of TAP strategies; unrivaled and newly-developed job/life skills training; paid work experience at its inbound call center, created specifically for this initiative; and optional spiritual development to returning citizens who are seeking a life change. The Georgia CALLS re-entry program is designed with excellence by way of intentional training, both in the workplace and through distinguished, all-inclusive job/life skills coaching. Top program graduates will be invited to enter year two where they explore entrepreneurship opportunities that include extensive business and leadership training, executive-level mentoring, and capital funding options that will advocate the launch of new businesses within the community.
According to the GOTSR, together with Superintendent James Payne of Phillips Transitional Center, “Phillips Transitional Center is proud to announce its In-Reach partnership with Georgia CALLS, an organization primarily focused on serving people who were formerly incarcerated. Georgia CALLS will be a partner in providing two (2) major components needed for residents of Phillips Transitional Center to make a successful transition back into society. These two (2) components are: Life Skills Training and Employment.”
Georgia CALLS will employ 24 highly motivated individuals to not only become the CEOs of their lives, but also of their own businesses. The goal of Georgia CALLS’ reentry initiative is to make a direct community impact by transforming mindsets, growing leaders, and building entrepreneurs up, one life at a time. Through a participatory and holistic approach, Georgia CALLS will reduce recidivism and boost economic growth.
“Supporting the transition and reentry for those who have been in prison is an undertaking that government alone can’t do.” – Governor Nathan Deal, Atlanta Rotary Club, December 16, 2013
According to the Georgia Department of Corrections, “Research has shown that offenders who have the opportunity to re-enter the community after a stay in a transitional center are up to a third more likely to succeed in maintaining a crime-free life.” Georgia CALLS is hoping to increase these odds.
Many years in the making, a team varied in skill sets has put forth exceptional effort to make the Georgia CALLS dream become a unique opportunity for success among those in need. Georgia CALLS has built out a custom-designed facility where dedicated staff members are passionate about building up, mentoring, and empowering individuals to become the CEOs of their lives. Furthermore, success is not limited to the community of Buford, Georgia. The Buford facility was intentionally designed as a small pilot site to launch, test, and prove the Georgia CALLS program. Once a favorable outcome is achieved, Georgia CALLS will expand into a much larger operation to serve as many individuals in need as possible.
“The Georgia CALLS initiative will make a lasting change in our communities. It is a unique collaboration between non-profit, for profit, and government entities working together for the common good of society,” explained Reeder.
Georgia CALLS is made up of these powerful components that give program participants the greatest chance at success. 1) Social Services are highly important in providing intensive case management procedures utilizing TAP strategies and “Thinking for a Change” principles. 2) The comprehensive job/life skills training program was finely crafted to expand one’s world-view, teach higher-level executive functioning skills, and motivate individuals to take the necessary steps towards a life transformation. 3) The inbound call center is where participants learn to work, nurture their inner entrepreneurial spirit, generate an income, and gain valuable work experience. 4) Optional Spiritual Growth allows for discipleship classes that encourage individuals to be a positive influence in their home and community.
Reeder continued, “By equipping the population with the tools and support they need to succeed in the community, Georgia CALLS is working with the GOTSR to create safer neighborhoods within the community. At the same time, we are empowering individuals to make a successful life transformation and become the CEOs of their lives.”
For more information, visit http://gacalls.org/.
To view video testimonials of successful individuals who have rewritten their life stories and become CEOs of their own lives, visit the website at http://www.gacalls.org/testimonials/.
About Georgia CALLS
Located in Buford, GA, Georgia CALLS, Georgia Center For Abundant Living Life Skills, is a 501(c)3 organization created to ease the transition from incarceration back into a productive, healthy routine in the community. This unique reentry initiative is a pioneering collaboration between non-profit, for profit and government entities working together for the common good of society.
Georgia CALLS, in partnership with the Governor’s Office of Transition, Support & Reentry, Georgia Department of Corrections, and Phillips Transitional Center, is transforming mindsets, growing leaders & building entrepreneurs up, one life at a time.
Utilizing a powerful combination of exclusive job/life skills training, paid work experience in the call center, intensive case management services, and optional discipleship classes, participants in the Georgia CALLS program learn to build strong character, explore their own entrepreneurial desires, and in turn give back to their own communities. Georgia CALLS works to make a last community impact by cultivating entrepreneurs and mentoring participants to be the CEOs of their lives.
For more information about Georgia CALLS, visit http://gacalls.org/.

Georgia CALLS Non-Profit to Hold Grand Opening Ceremony on September 12thRead More

Voice4Nations’ School Supply Drive Levels the Playing Field for Kids In Need

Voice4Nations school supply drive team Ashley Pardue, Jacob Bruns, Kathy Levister, Jonnie Allen.
Voice4Nations school supply drive team Ashley Pardue, Jacob Bruns, Kathy Levister, Jonnie Allen.

 Voice4Nations, the non-profit outreach of virtual phone service company, VoiceNation, recently held a School Supply Drive to help children in need obtain the necessary, and often expensive, supplies for the new school year.

Hundreds of school supplies, ranging from binders, notebooks and markers to calculators, flash drives and backpacks, were collected to benefit families in need of assistance. Voice4Nations donated the items to LAMP Ministries Inc., Good News at Noon, and Ivy Creek Elementary School for distribution. Voice4Nations was also able to provide school supplies directly to a local family of six who lost their home in a fire just as school was getting back into session.

Voice4Nations received donations from Wal-Mart Supercenter Hamilton Mill, Wal-Mart Supercenter Collins Hill, individuals and families in the community, as well as their own staff.

“There are families in our community who don’t have the resources for purchasing school supplies, which means that the children return to the classroom at a disadvantage because they don’t have the tools they need to succeed. Our goal was to provide the school supply necessities,” explained Jay Reeder, founder of Voice4Nations. “We truly appreciate everyone who contributed to our School Supply Drive and helped make such a positive impact on families within our community.”

View the Voice4Nations School Supply Drive video: http://www.voice4nations.org/content/operation-give-back-school-supply-drive-2014

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

A new generation of Voice4Nations.org has been launched to address the organization’s three key initiatives: bullying prevention, the global water crisis, and homelessness.

To learn more about Voice4Nations, visit http://voice4nations.org/

Voice4Nations’ School Supply Drive Levels the Playing Field for Kids In NeedRead More

Summer Growth Spurt – Buford Call Center Giant Expands their Team

Jay Reeder, president
Jay Reeder, president

VoiceNation, a preferred call center partner for thousands of businesses nationwide, has experienced significant growth and will be expanding the number of staff in their call center and on their corporate team.

VoiceNation currently employs 74 people and will be hiring at least another 10 Customer Service Representatives for their call center headquarters in Buford, Georgia. The company’s corporate team is also hiring a Staff Support Administrative Assistant after recently bringing their Staff Development Trainer, Culture Coach, IT Network Specialist, and Outreach Assistant on board.

VoiceNation’s company culture is one that cultivates a very positive workplace where staff is empowered and leadership and personal growth are promoted. A large part of their culture revolves around their Employee Volunteer Program, which encourages staff to give back and get involved by helping others.  Through the program, every staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale.

“We go above and beyond to provide superior service to every one of our clients. But, what really makes it all come together is our dedicated and talented team. Employee engagement and satisfaction go hand in hand with customer satisfaction. A strong, positive company culture that supports employees is key,” explained Jay Reeder, VoiceNation’s president.

For more information about call center jobs available at VoiceNation, visit http://www.qualityansweringservice.com/careers/job-openings.

Employee Volunteer Program

VoiceNation’s Employee Volunteer Program provides their employees with volunteer opportunities and experiences, which encourages personal growth while also helping others succeed.

With the purpose of making the world a better place for those in it, VoiceNation works with a variety of local, national and international outreach organizations. The company is committed to supporting businesses, non-profits, and individuals in need.  VoiceNation also has non-profit outreach, Voice4Nations, which addresses three key initiatives: bullying prevention, the global water crisis, and homelessness. In addition, VoiceNation has partnered with groundbreaking organization Georgia CALLS to help formerly incarcerated individuals ease the transition back into society through a paid work experience and critical job/life skills training.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

A new generation of Voice4Nations.org has been launched to address the organization’s three key initiatives: bullying prevention, the global watercrisis, and homelessness. To learn more about Voice4Nations, visit http://voice4nations.org/.

About Georgia CALLS

Located in Buford, GA, Georgia CALLS, Georgia Center For Abundant Living Life Skills, is a faith-based 501(c)3 organization created to ease the transition from incarceration back into a productive, healthy routine in the community. Utilizing a powerful combination of paid work experience in the call center and usable job/life skills training, participants in the Georgia CALLS program learn to build strong character, explore their own entrepreneurial desires and in turn give back to their own communities. Georgia CALLS employs an evidence-based approach, applied to meet the needs of the participants on several crucial levels, which dramatically reduces recidivism.

For more information about Georgia CALLS, visit http://gacalls.org/.

 

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VoiceNation Completes Ivy Creek Beautification Project

VoiceNation staff volunteers for Ivy Creek Beautification Project. Shown left to right - Davonna Bryant, Alisha Timoftica, Kenny Branch, Ashley Pardue, Josh Merriam, Joyce Wilmont, Kathy Levister and JaShauna Jenkins.
VoiceNation staff volunteers for Ivy Creek Beautification Project. Shown left to right – Davonna Bryant, Alisha Timoftica, Kenny Branch, Ashley Pardue, Josh Merriam, Joyce Wilmont, Kathy Levister and JaShauna Jenkins.

VoiceNation, a leading provider of live answering, professional voicemail and virtual PBX services to businesses of all sizes, celebrated Earth Day and Arbor Day by taking on the Ivy Creek Beautification Project.

In an effort to help their neighbors at Ivy Creek Elementary School in Buford, eight staff members from VoiceNation volunteered to spruce up the school’s Butterfly Landscape by weeding, planting new flowers and plants, spreading mulch and more.

“We are so pleased to have the energy and effort VoiceNation has provided,” commented Kimberly Sharp, Media Specialist and Volunteer Coordinator, Ivy Creek Elementary School. “We really have enjoyed the partnership we’ve had with VoiceNation.”

VoiceNation’s Employee Volunteer Program provides their employees with volunteer opportunities and experiences, such as the Ivy Creek Beautification Project, which encourages personal growth while also helping others succeed.

“Our Employee Volunteer Program was established to encourage and empower our staff to give back and get involved by helping others.  Through the program, every staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale,” noted Jay Reeder, the company’s president.

To view the Ivy Creek Beautification Project, visit VoiceNation’s blog:

http://www.qualityansweringservice.com/yourbusinessvoice/earth-day-beautification-project-ivy-creek-elementary-school

With the purpose of making the world a better place for those in it, VoiceNation works with a variety of local, national and international outreach organizations. The company is committed to supporting businesses, non-profits, and individuals in need.  VoiceNation also has a non-profit outreach, Voice4Nations, which addresses three key initiatives: bullying prevention, the global water crisis, and homelessness.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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Voice4Nations’ Ice Cream Challenge Raises Money For Clean Water

v4n-summer-freeze-web large Voice4Nations.org, the non-profit outreach of virtual phone service company, VoiceNation, has kicked off their new Ice Cream Challenge Campaign, the “Summer Freeze”, which encourages folks to donate their ice cream money to help raise funds for clean water in developing nations.

According to the International Dairy Foods Association, Americans spend tens of billions of dollars a year on ice cream.  For the amount the average American household spends on ice cream every month, that same amount could provide clean drinking water for a year to someone without it.

Through Voice4Nations’ new summer giving campaign, individuals and families can contribute to the Ice Cream Challenge, “Summer Freeze” Campaign on charity: water.org, in an effort to help save lives and rid diseases in developing nations.

So far this year, Voice4Nations has raised over $1100, which will provide clean water for at least 55 people.

According to Jay Reeder, Voice4Nations’ Executive Director, “Essentially, the ice cream money in your pocket can help eliminate the majority of the world’s illnesses.  Clean water is a basic necessity for healthy living and we challenge you to join us in this worthy cause.”

To show your support and accept the Ice Cream Challenge, “Summer Freeze”, visit http://voice4nations.org/get-involved.

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

A new generation of Voice4Nations.org has been launched to address the organization’s three key initiatives: bullying prevention, the global water crisis, and homelessness.

To learn more about Voice4Nations, visit http://voice4nations.org/

 

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Virtual Phone Service Provider VoiceNation Launches New Website

VoiceNation, a leading provider of live answering, professional voicemail and virtual PBX services to businesses of all sizes, has recently launched a new generation of their website, VoiceNation.com.  The new site unifies VoiceNation’s online presence through brand consistency and has an eye-catching modern, clean look.

Designed with the consumer in mind, visitors to the site will enjoy a number of improvements including easier navigation with multi-level menus and a sleeker visual design, which gets users to the content faster.  It is now easier than ever to contact a salesperson via VoiceNation’s highly visible click, chat or call options.

VoiceNation’s new site has a responsive design that is optimized for all devices and flexes to fit a user’s device with lightning-fast page load times.

“Site visitors can learn about our services, place their order online and have their virtual phone service up and running in minutes,” noted Jay Reeder, the company’s president.

He continued, “The new site’s future-ready architecture will allow us to expand more rapidly than our previous site did.  Overall, we’re very pleased with the end result.”

And with the addition of creative web videos, all produced in-house, users get an inside look at the company’s unique products, services, culture, and desire to give back.

The website development team included: Jay Reeder; Graham Taylor, Vice President; Amanda Ellis, Executive Assistant; Eric Schurke, Director of Operations; Josh Merriam, Web & Graphic Designer; Ashley Pardue, Marketing Director, and Joyce Wilmont, Technical Developer.

About VoiceNation

VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.

Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.voicenation.com/.

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