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Graham Taylor of VoiceNation on Atlanta Business Radio

Graham Taylor is Vice President of VoiceNation, America’s telecommunications leader in virtual PBX, voicemail, and innovative live answering solutions. Named “Top Provider in Industry” by PC World, VoiceNation provides live answering services and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables businesses of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Listen to the interview: http://atlantabusinessradio.businessradiox.com/2013/03/21/the-virtual-hr-director/

Graham Taylor of VoiceNation on Atlanta Business RadioRead More

VoiceNation Accomplishes Another Industry First, Offering Instant Activation for Live Answering Services

Instant activation, once unheard of in the telecommunications industry, is now a reality for business owners in need of professional answering services and virtual phone solutions. VoiceNation customers can now instantly activate any live answering service plan they choose, whereas most other call centers in the industry require days for setup.

“We are constantly working to raise the bar, set new industry standards, and eliminate consumer challenges,” reports Jay Reeder, President of VoiceNation. “The ability to activate a live answering account online within seconds is truly a relief for companies who need an answering service in place immediately.”

With the fastest setup time around, VoiceNation’s instant activation enables customers to choose their plan at http://www.qualityansweringservice.com/pricing-made-simple, complete the online setup wizard, and have a live receptionist answering their calls with their company name within seconds. “We’ve made it fast, simple, and convenient,” states Mr. Reeder.

Once an account is live, customers are able to fully manage their live answering service online via the feature-rich-dashboard. It’s all part of the VoiceNation experience.

About VoiceNation

VoiceNation is America’s telecommunications leader in virtual PBX, voicemail, and innovative live answering solutions. Named “Top Provider in Industry” by PC World, VoiceNation provides live answering services and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables businesses of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately-held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

VoiceNation Accomplishes Another Industry First, Offering Instant Activation for Live Answering ServicesRead More

Voice4Nations Launches 2013 Clean Water Campaign

Voice4Nations.org, the non-profit outreach of virtual phone service company, VoiceNation, has kicked off a new 2013 Clean Water Campaign to raise funds to provide clean water to developing nations.

Voice4Nations is continuing their work with charity: water and helping them in their mission of constructing fresh water wells and providing education to those around the world who are without clean drinking water. Voice4Nations’ 2013 Clean Water Campaign fundraiser is an “Ice Cream Challenge”.

More people die from dirty water and poor sanitation than all forms of violence, including war (source: charity: water). It is going to take $20 billion worldwide to provide clean drinking water (source: World Bank). American spends $21.4 billion a year on ice cream (source: International Dairy Foods Association).

The Ice Cream Challenge encourages households to take the same amount they spend on ice cream in a month and contribute it to Voice4Nations’ Ice Cream Challenge at charity: water. In this way, individuals and families can make a huge difference in the lives of many people without access to clean water.

Voice4Nations’ Ice Cream Challenge fundraising efforts from 2012 are being utilized to build wells in Ethiopia and Nepal. According to charity: water, 60 new and rehabilitated hand-dug wells, 79 new and rehabilitated drilled wells, and 11 new and rehabilitated spring protections are underway in Ethiopia. Additionally, 40 large-scale gravity fed water systems and 62 rehabilitated hand-dug wells are underway in the Sinduhili and Chitwan districts of Nepal.

“More than a billion people around the world do not have access to safe drinking water. We want to change that. Our 2013 Clean Water Campaign starts with an Ice Cream Challenge, where 100 percent of all donations directly funds clean water projects in developing nations. Working together, we really can make a difference,” explained Jay Reeder, president of VoiceNation.

To participate in Voice4Nations’ Ice Cream Challenge, visit http://mycharitywater.org/take-the-ice-cream-challenge.

About Voice4Nations
Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty. Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need. To learn more about Voice4Nations, visit http://www.voice4nations.org.

About VoiceNation
VoiceNation is America’s telecommunications leader for virtual PBX, voicemail and innovative Next Generation call centers. Named a “Top Provider in Industry” by PC World, VoiceNation provides live answering service and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables business of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately-held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.voicenation.com/.

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Record Growth Spurs Recruitment Event

VoiceNation, the fastest growing live answering service in the telecommunications industry, is looking for virtual receptionists and customer service representatives to join their team at VoiceNation’s call center headquarters in Buford, Georgia.

The company is holding a Recruiting Event.

View the full story here:
http://buford.patch.com/announcements/voicenation-holds-recruiting-event-for-live-answering-jobs-on-february-5th-7th

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U.S. Based Leading Call Center Launches New Website with New “Voice”

VoiceNation, the preferred call center for thousands of businesses nationwide, has unveiled their new logo and comprehensive website at http://www.QualityAnsweringService.com.

Presenting a witty, light-hearted, yet informative “voice”, VoiceNation’s highly sophisticated new website “speaks” to visitors through easy-to-understand solution-based content and entertaining visuals. Visitors can quickly glean information about the company’s innovative solutions, plans and pricing and activate an account online in just minutes. The easily navigable site effectively communicates VoiceNation’s culture, values and purpose while generating a feeling of trust – a key element of the buying decision. Educational videos appear on almost every page and an extensive career section provides job seekers with a clear picture of the company as a whole and the opportunities available. Testimonials from employees as well as customers are sprinkled throughout the site.

The website development team included: Jay Reeder, VoiceNation’s President; Graham Taylor, Vice President; Amanda Ellis, Executive Assistant; Eric Schurke, Director of Operations; Josh Merriam, Web & Graphic Designer; Ashley Pardue, Marketing/PR Coordinator; Joyce Wilmont, Technical Developer and Beth Buffington of The Scribbler’s Pen, Content Producer. Video production team included: Brandon Blackburn, Nigel Joseph, and Jeneen Hammond.

“Our goal was to develop an ‘everything you ever wanted to know about VoiceNation’ website and present it in a simplified, yet sophisticated way. Information is conveyed to the visitor in a way that is similar to that of a guide or a friend making recommendations. Our development and editorial teams did a phenomenal job compiling, organizing and presenting in-depth content about our company and services so that it really engages the visitor,” explained Reeder.

About VoiceNation

VoiceNation is America’s telecommunications leader for virtual PBX, voicemail and innovative Next Generation call centers. Named a “Top Provider in Industry” by PC World, VoiceNation provides 24-hour live answering service and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables business of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately-held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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U.S. Based Leading Call Center Launches New Website with New “Voice”Read More

Record Growth and a New Vision for VoiceNation

VoiceNation, the industry leader in live answering and virtual receptionist services, has recently released 2012 year-end statistics, which exhibit significant growth. Company revenue increased 75 percent, which in effect led to a 300 percent increase in live operator job positions within their US-based call centers.

These statistics were shared with VoiceNation employees during their End of the Year Banquet, themed “Your Work Matters”. The banquet’s theme reinforced the significant role that VoiceNation employees have and how their work makes an impact on others in the world. At the same time, VoiceNation also unveiled their new vision: “Not to be satisfied as just an industry leader and trailblazer, but to be a knowledge leader that shepherds industries towards creating innovative solutions to business and global challenges.”

Exemplifying this vision, VoiceNation has already begun to take steps towards helping others in the community and making the world a better place. At their End of the Year Banquet, VoiceNation installed informational booths so their employees could learn more about, and potentially participate in, the company’s outreach efforts with the local homeless community and the global clean water initiatives of Voice4Nations.

During the holiday season, VoiceNation’s president Jay Reeder provided each employee with resources to support a child living in a local foster care facility. Each employee was provided with an informational packet for a child, which included the child’s holiday wish list and the funds to purchase gifts.

In the last quarter of 2012, the company launched a recruitment campaign entitled “It’s Your Turn to Answer the Call” geared towards helping those greatly affected by hard economic times. Working with Goodwill of North Georgia Oakwood Career Center, VoiceNation held a tremendously successful Job Fair, where more than 120 job seekers were in attendance. One-third of all applicants interviewed for employment with VoiceNation were scheduled for a second interview.

“At VoiceNation, we want our employees to feel significant, to truly understand that their work matters and has an impact on others in the world. We believe that through a concerted effort, we can positively affect our neighbors – those in our local community and far beyond,” explained Reeder.

About VoiceNation

VoiceNation is America’s telecommunications leader for virtual PBX, voicemail and innovative Next Generation call centers. Named a “Top Provider in Industry” by PC World, VoiceNation provides live answering service and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables business of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately-held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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VoiceNation Launches “Operation Give Back”

The staff at VoiceNation donated 146 gifts in their “Operation Give Back” program that ensures local children living in shelters or in need of assistance receive gifts this holiday season.

VoiceNation, the industry leader in live answering and virtual receptionist services, has launched Operation Give Back, a program to ensure local children living in shelters and those in need of assistance receive gifts this holiday season.

VoiceNation’s president Jay Reeder provided each of his employees with resources to support a child. Each employee was provided with an informational packet for a child, which included the child’s holiday wish list and the funds to purchase gifts.

VoiceNation donated 146 gifts to four organizations within the local community to support 22 children, ranging in age from 17 months to 16 years old.

“Operation Give Back is our way of making the holidays brighter for children living in shelters and in need of assistance. We consider it an enormous privilege to give to others,” explained Reeder.
About VoiceNation
VoiceNation is America’s telecommunications leader for virtual PBX, voicemail and innovative Next Generation call centers. Named a “Top Provider in Industry” by PC World, VoiceNation provides live answering service and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables business of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately-held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.  To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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VoiceNation’s Job Fair at Goodwill a Huge Success

VoiceNation, the industry leader in live answering and virtual receptionist services, had a tremendous turnout of over 120 job seekers at their recent job fair held at Goodwill of North Georgia’s Oakwood Career Center.

The job fair was part of VoiceNation’s recruitment campaign entitled “It’s Your Turn to Answer the Call”. The company is looking to fulfill Customer Service Representative positions for full and part-time shifts at their expanding call center in Buford. VoiceNation is one of the fastest growing answering services in the industry. Customer Service Representatives are needed to answer inbound calls, take orders, screen calls and provide event registration for companies from various industries including legal, healthcare and hospitality.

VoiceNation had a 90 percent interview attendance rate, which far exceeds the average attendance rate of 56 percent by normal recruiting standards. Although these numbers are significant, VoiceNation is highly selective in hiring, ensuring the best possible fit for the organization and their clients.

“We received well over 100 resumes within a week’s time, and more than one third of all the applicants we interviewed were scheduled for a second interview. We’re very pleased with the success of the job fair and we’d like to work with Goodwill of North Georgia Oakwood Career Center again in the near future,” said Jay Reeder, founder and president of VoiceNation.

Goodwill® of North Georgia
The mission of Goodwill of North Georgia is to put people to work. We have been providing services in the region for more than 85 years. In fiscal year 2012, we provided job training and employment services to more than 30,000 people and helped approximately 10,224 people find jobs or start new businesses. Our organization currently operates 42 stores and more than 60 attended donation centers. Revenues generated from Goodwill’s retail program help fund our job training and placement programs. Last year, we processed more than 1.8 million donations.

About VoiceNation
VoiceNation is America’s telecommunications leader for virtual PBX, voicemail and innovative Next Generation call centers. Named a “Top Provider in Industry” by PC World, VoiceNation provides live answering service and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables business of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately-held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.
To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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VoiceNation to Hold Job Fair at Goodwill on November 7th

VoiceNation, the industry leader in live answering and virtual receptionist services, has launched a new recruitment campaign entitled “It’s Your Turn to Answer the Call” and is reaching out to job seekers throughout North Georgia.

VoiceNation will hold a Job Fair at Goodwill of North Georgia Oakwood Career Center located at 3715 Mundy Mill Road on Wednesday, November 7, 2012 from 10:00 a.m. to 2:00 p.m.

VoiceNation is one of the fastest growing answering services in the industry and they are expanding their call center capacity. Through their “It’s Your Turn to Answer the Call” Job Fair, the company is seeking to fulfill Customer Service Representative positions for full and part-time shifts at their Buford offices. VoiceNation’s Customer Service Representatives professionally answer inbound calls for various clients in an upbeat, friendly manner. The job requirements may also entail order taking, event registration, call screening and call transferring for companies from various industries including legal, healthcare and hospitality.

Applicants should bring identification, such as a driver’s license, and a resume.

For more information, visit http://www.qualityansweringservice.com/careers/job-openings.

“We’re working with Goodwill’s Oakwood Career Center to reach out to folks in North Georgia, in particular, to those who have been greatly affected by these hard economic times,” said Jay Reeder, founder and president of VoiceNation.

About Goodwill Industries Oakwood Career Center
Goodwill Industries operates five career centers across North Georgia, some of which are conveniently located in the same space as their stores and donation centers. Goodwill Career Centers offer abundant resources to help job seekers in their employment search. All career centers are open to the general public and equipped with people and resources to help job seekers and micro-business owners. They offer training and have computers with Internet access, fax machines, photocopiers and telephones on-site. To learn more about Goodwill’s Oakwood Career Center, visit their website at http://www.ging.org/find-a-career.aspx.

About VoiceNation
VoiceNation is America’s telecommunications leader for virtual PBX, voicemail and innovative Next Generation call centers. Named a “Top Provider in Industry” by PC World, VoiceNation provides live answering service and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables business of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately-held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

VoiceNation to Hold Job Fair at Goodwill on November 7thRead More