VoiceNation, the industry leader in live answering and virtual receptionist services, has recently released 2012 year-end statistics, which exhibit significant growth. Company revenue increased 75 percent, which in effect led to a 300 percent increase in live operator job positions within their US-based call centers.
These statistics were shared with VoiceNation employees during their End of the Year Banquet, themed “Your Work Matters”. The banquet’s theme reinforced the significant role that VoiceNation employees have and how their work makes an impact on others in the world. At the same time, VoiceNation also unveiled their new vision: “Not to be satisfied as just an industry leader and trailblazer, but to be a knowledge leader that shepherds industries towards creating innovative solutions to business and global challenges.”
Exemplifying this vision, VoiceNation has already begun to take steps towards helping others in the community and making the world a better place. At their End of the Year Banquet, VoiceNation installed informational booths so their employees could learn more about, and potentially participate in, the company’s outreach efforts with the local homeless community and the global clean water initiatives of Voice4Nations.
During the holiday season, VoiceNation’s president Jay Reeder provided each employee with resources to support a child living in a local foster care facility. Each employee was provided with an informational packet for a child, which included the child’s holiday wish list and the funds to purchase gifts.
In the last quarter of 2012, the company launched a recruitment campaign entitled “It’s Your Turn to Answer the Call” geared towards helping those greatly affected by hard economic times. Working with Goodwill of North Georgia Oakwood Career Center, VoiceNation held a tremendously successful Job Fair, where more than 120 job seekers were in attendance. One-third of all applicants interviewed for employment with VoiceNation were scheduled for a second interview.
“At VoiceNation, we want our employees to feel significant, to truly understand that their work matters and has an impact on others in the world. We believe that through a concerted effort, we can positively affect our neighbors – those in our local community and far beyond,” explained Reeder.
VoiceNation is America’s telecommunications leader for virtual PBX, voicemail and innovative Next Generation call centers. Named a “Top Provider in Industry” by PC World, VoiceNation provides live answering service and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables business of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.
Founded in 2002, VoiceNation is a privately-held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.
To learn more about VoiceNation, visit http://www.qualityansweringservice.com.