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VoiceNation Carves Niche in Small Business Sector

VoiceNation, a telecommunications leader in virtual PBX, voicemail, and innovative live answering solutions, has carved a niche in the small business sector and launched a dedicated Small Business Division to specifically cater to this fast growing client base. In addition, VoiceNation recently revamped their answering service for small businesses webpage to be more user-friendly for business owners.

VoiceNation’s Small Business Answering Service division serves a wide variety of small businesses ranging from real estate firms, legal firms, medical and dental practices to general contractors, plumbing/HVAC, restaurants, property management firms, religious organizations and others.

The award-winning answering service provides tailored 24/7 live answering, customer support and help desk solutions for small businesses and their clients. VoiceNation’s trained operators act as receptionists and screen calls, take messages, transfer calls, capture leads and process simple web orders. Since customer service and consumer satisfaction are key to small business success, VoiceNation helps guarantee customer satisfaction by responding to customers in an expeditious manner.

VoiceNation recently reached a significant milestone of 50,000 customers, due in part to their rapid growth within the small business sector. The company is the first to offer Instant Activation, which is especially valuable to small business. Instant Activation enables businesses to choose an answering service plan, complete the online setup wizard, and have a live receptionist answering their calls with their company name within seconds.

“I’ve been a satisfied client of (and cheerleader for) VoiceNation for the last year. I have, and will continue to recommend their services to anyone who can benefit from them,” Stephen Posta of Bema Information Technologies.

According to Pastor Steve Babbitt of Spring Valley Community Church who also utilizes VoiceNation’s small business services, “VoiceNation has ushered our organization into the virtual age. No more hassles with answering machines and fax machines. VoiceNation’s world-class service makes it very easy for even a small organization like mine to be successful at keeping in touch. Thanks VoiceNation.”

To learn more about VoiceNation’s Small Business Answering Service, visit

http://www.qualityansweringservice.com/industries/small-business-answering-service.

About VoiceNation

VoiceNation is America’s telecommunications leader in virtual PBX, voicemail, and innovative live answering solutions. Named “Top Provider in Industry” by PC World, VoiceNation provides live answering services and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables businesses of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately-held company that serves customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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South Coast Improvement Adopts ICRA Matrix in Construction and Renovation of Care Facilities

South Coast Improvement, one of the largest design, construction and management companies in the Northeast has adopted and implemented the Infection Control Risk Assessment (ICRA) Matrix of Precautions for Construction and Renovation of long-and short-term care and senior care facilities.

The ICRA Matrix was developed primarily for the hospital setting however South Coast Improvement owner Tom Quinlan believes that the implementation of this formal set of precautions is extremely beneficial in the long term care, short term care and senior living setting as they share many similar characteristics as the traditional hospital.

It is a multidisciplinary, organizational documented process for construction and renovation that takes into consideration a facility’s patient population and program.

The program takes into consideration the following:

Impact of disrupting essential services to patients and employees.
Determination of the specific hazards and protection levels for each.
Assessment of external as well as internal construction activities.
Locations and handling of known hazards.
According to Quinlan, “The matrix looks at the scope of work being done, where in the facility it is being done and clearly defines the precautions to be taken based on the nature of the work to be done. Essentially, it calls for more precautions and better clean up practices depending on what work is being done, where in the facility it is being done and who is affected.”

By utilizing the ICRA Matrix in long and short term care and senior living environments, South Coast Improvement provides the maximum protection against infection to sensitive clientele.

Occupied and Operational Environments are SCI’s Niche

When it comes to complex renovation projects within occupied and operational environments, South Coast Improvement are the experts. The company provides new construction, full renovations, capital improvements, building envelope improvements and interior renovations.

The company has successfully completed significant projects for healthcare facilities, educational institutions, commercial properties, assisted living facilities, senior living and residential communities throughout New England, New York and New Jersey. Their portfolio of healthcare and senior occupied renovation projects includes numerous projects for Atria, Benchmark and Welch Health Care & Retirement Group, to name a few. They have just completed their 23rd major renovation for Revera Health.

South Coast Improvement utilizes Special Building Practices to ensure the comfort and safety of special needs residents and patients who occupy the spaces that are being renovated. Their experience, high standards of compliance, overall quality and their ability to complete projects on time and on budget, sets them apart from their competitors.

About South Coast Improvement

South Coast Improvement offers an extensive range of design, construction and construction management services regionally in the Northeast and across the U.S. With decades of experience, the company is renowned for high quality, efficiency and high standards of compliance which sets them apart from their competitors. They are are engaged in projects across sectors that include healthcare, institutional, commercial, hospitality and planned communities/residential. The company offers pre-construction analysis, construction management, general contracting, design/build services, capital improvement, building envelope improvements and interior renovations.

South Coast Improvement maintains memberships and professional affiliations with the

Assisted Living Facility Association, the American Society of Interior Designers, the International Facility Managers Association, the Community Associations Institute, as well as International Real Estate Managers and the Greater New Bedford Chamber of Commerce.

South Coast Improvement is headquartered at 208 Wareham Road in Marion, MA 02738.

For more information, contact (508) 748-6545; email Information@southcoastimprovement.com or visit the website at www.southcoastimprovement.com

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