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Open Source Live Answering Software

Companies Quick to Adopt VoiceNation’s Game-Changing Open Source Answering Service Software

VoiceNation bg-logoBusinesses from a wide variety of industries have been quick to adopt OpenAnswer, VoiceNation’s revolutionary open source answering service software.

Launched last June, OpenAnswer is based on cutting edge technology and open standards without the restrictions of binding contracts, so call center owners have complete control over their operations. VoiceNation will be showcasing OpenAnswer at the 17th Annual Call Center Week Conference and Expo (booth #1228), June 27 to July 1, 2016 in Las Vegas, Nevada.

Small business owners, open source developers and other Telephone Answering Service (TAS) owners who currently utilize significantly more expensive TAS software have chosen OpenAnswer.

SA Hosted and Managed Services, provider of cloud-based contact center technologies, is utilizing OpenAnswer as the core agent/operator interface for interacting with clients in their software offering, which is being rolled out and tested in AnswerNet call centers throughout North America. VoiceNation has been assisting with the support for the software solution.

“Red Cloud Inc. is now cloud hosting OpenAnswer and has integrated its TAS Call Menu and voicemail system as part of the service. They are focused on providing full hosted solutions for the Answering Service industry and working with VoiceNation on further development of the OpenAnswer product,” said Bruce Meyer, Director of IT, Red Cloud Inc., a full-service, state-of-the art communications provider for call centers and other large-volume communications businesses.

VoiceNation developed OpenAnswer to help evolve the industry away from the proprietary existing solutions that charge per seat and require binding contracts. OpenAnswer is intuitive, intelligent open source live answering software that provides the call center industry with a collaborative solution that is freely available to download, install, and modify. OpenAnswer is built on familiar open source technology like Asterisk, FreePBX, Apache, Linux, PF Sense, SIP and more.

“OpenAnswer is designed to increase operator efficiency, accuracy, and productivity. There are no licensing fees and call center owners get unlimited seats and scalability with OpenAnswer. Countless businesses and organizations have chosen OpenAnswer as their call center software solution since its launch in 2015,” explained Jay Reeder, VoiceNation’s CEO.

Earlier this year, VoiceNation captured the “Best of Show” Award at ITEXPO Florida 2016 for their OpenAnswer exhibit.

For more information, visit VoiceNation.com/OpenAnswer. For more information about Call Center Week, visit CallCenterWeek.com.

About VoiceNation

VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.

Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program. To learn more about VoiceNation, visit www.voicenation.com.

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VoiceNation Announces Innovative Appointment Setting Feature

VoiceNation bg-logoVoiceNation, the industry leader in live answering and virtual receptionist services, has recently launched an innovative Appointment Setting feature for new and existing Call Center customers.

VoiceNation’s new feature is ideal for salons, spas, auto service centers and other businesses that schedule appointments for their customers. Now, VoiceNation’s call center clients can further increase their efficiency by having VoiceNation accept calls, take messages and set calendar appointments 24 hours a day, 7 days a week.

One-Stop-Shop Answering Service & Appointment Setting

VoiceNation’s developers have built a custom, user-friendly calendar application that gives live answering clients complete control over their system. Key features include 24/7 online access for calendar updates and instant notification to email/text for new appointments. Appointment Setting is easy to set up and manage right from the VoiceNation dashboard.

“Our trained operators efficiently handle the time-consuming but necessary task of scheduling appointments, thereby increasing billable hours and enabling business owners to concentrate on the provision of services,” explained Jay Reeder, VoiceNation CEO.

This exciting new feature helps eliminate the service provider’s anxiety over double-booking or missing appointments, or constantly being interrupted to schedule appointments. VoiceNation’s thoroughly trained operators capably handle appointment setting so business owners and their staff can focus on taking care of the customers in their office or store at that moment.

The Appointment Setting feature costs $9.95 a month, in addition to the monthly VoiceNation plan cost.

Reeder continued, “What differentiates VoiceNation’s Appointment Setting feature from competitors is that we offer a less expensive, superior one-stop solution that is directly tied into our answering service and not outsourced to third party providers.”

To learn more about VoiceNation’s Appointment Setting, visit  http://www.qualityansweringservice.com/features/appointment-setting.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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VoiceNation Appoints Jason Gazaway as Marketing Communications Specialist

Jason Gazaway
Jason Gazaway

VoiceNation, the industry leader in live answering and virtual receptionist services trusted by more than 50,000 businesses worldwide, has recently appointed Jason Gazaway, a native and resident of Flowery Branch, as Marketing Communications Specialist.

Mr. Gazaway will oversee marketing communications around the offerings and features of VoiceNation, which includes the company’s revolutionary opensource answering service software known as OpenAnswer, as well as VoiceNation’s outreach program known as Georgia CALLS. Mr. Gazaway will be responsible for internal and external branding, project management, article and content development, social media, and raising awareness.

For five years previous to VoiceNation, Mr. Gazaway was Marketing and Brand Manager for CablesAndKits ecommerce company in Buford, overseeing brand strategy and development, social design, email marketing and content creation. Previous to that, he served as Director of Marketing Execution for 13 years at Crown Financial Ministries, a non-profit organization formally based in Gainesville, now located in Knoxville, TN. He attended Gainesville Sate College for Business Management and Communications.

A recognized speaker, Mr. Gazaway has led national webinars and sessions on customer segmentation and retention. He is a member of eMarketing Association and a former member of the Technology Association of Georgia.

He is very much involved in VoiceNation’s volunteer outreach activities as well as those at 12Stone Church in Hamilton Mill. In his free time, Mr. Gazaway plays drums, enjoys sports, and for more than 15 years has been an avid runner of half marathons and 10Ks.

About OpenAnswer 

OpenAnswer is VoiceNation’s revolutionary open source answering service software that provides a way for businesses and entrepreneurs who would not have been able to start a call center, to have the opportunity to do so at very little cost. For more information, visit www.voicenation.com/openanswer.

About Georgia CALLS

Georgia CALLS, is a re-entry program in partnership with the Governor’s Office of Transition, Support & Reentry, the Georgia Department of Corrections and Phillips Transitional Center. Georgia CALLS works to make a lasting community impact by cultivating entrepreneurs and mentoring participants to be the CEOs of their lives. For more information, visit www.gacalls.org

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. To learn more about VoiceNation, visit http://www.qualityansweringservice.com

 

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VoiceNation Captures “Best of Show” Award at ITEXPO Florida 2016

VN award-eric-adam-grahamVoiceNation, the industry leader in live answering and virtual receptionist services trusted by more than 50,000 businesses worldwide, captured the “Best of Show” award at the annual ITEXPO, held in January in Florida.

VoiceNation’s award-winning exhibit showcased their revolutionary open source answering service software, OpenAnswer.

“We are thrilled to receive the Best of Show award for our OpenAnswer exhibit. Our service offering is one of the most unique, with features that truly stand out and we believe that is what really captured the judges’ attention.  OpenAnswer can literally save a small Telephone Answering Service (TAS) owner thousands upon thousands of dollars. You can’t argue the value or innovative nature of something like that,”said Eric Schurke, Director of Operations at VoiceNation.

VoiceNation developed OpenAnswer to help evolve the industry away from the proprietary existing solutions that charge per seat and require binding contracts. OpenAnswer is intuitive, intelligent open source live answering software that provides the call center industry with a collaborative solution that is freely available to download, install, and modify. OpenAnswer is built on familiar open source technology like Asterisk, FreePBX, Apache, Linux, PF Sense, SIP and more. The system is designed to increase operator efficiency, accuracy, and productivity. There are no licensing fees and call center owners get unlimited seats and scalability with OpenAnswer.

Shurke was also a special guest speaker during Asterisk World, a part of ITEXPO, and sharedVoiceNation’s story of their use of Asterisk software to build OpenAnswer. In his presentation entitled “OpenAnswer: A Case Study on the Power of Open Source,” Schurke addressed TAS owners, non-profits, developers and others interested in an Open Source solution. He also shared the OpenAnswer early adopter success story of Georgia CALLS, a unique 501(c)3 non-profit helping high-risk, returning citizens make a successful transition from incarceration back into society as business entrepreneurs. Georgia CALLS has had overwhelming success utilizing OpenAnswer in their on-site call center, which is staffed by Georgia CALLS program participants.

Shurke added, “We were able to connect with many professionals from a wide variety of industries that could benefit from Live Answering Services or OpenAnswer – from small business owners needing live answering, to open source developers interested in OpenAnswer, and even other TAS owners who currently use other TAS software that costs six figures. This was an incredibly successful show for us.”

The OpenAnswer Solution

VoiceNation’s OpenAnswer is set to make a global impact on the telecommunications industry and businesses worldwide. Through OpenAnswer, VoiceNation has developed a way for entrepreneurs who would not have been able to start a call center, to have the opportunity to do so at very little cost. The online documentation at www.voicenation.com/openanswer outlines the step-by-step process to get started installing the software, and features need-to-know information and tips on how to configure OpenAnswer to fit your needs.

About VoiceNation

VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.

Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program. To learn more about VoiceNation, visit www.voicenation.com.

 

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VoiceNation’s CEO to Share Story of Revolutionary Open Source Live Answering Software During Webinar on September 29th

Jay Reeder
Jay Reeder

Jay Reeder, CEO of VoiceNation, the industry leader in live answering and virtual receptionist services, will be a special guest speaker for the Digium Webinar Series – Innovating with Asterisk “What Can Asterisk Do For Me?” on September 29, 2015 at 12PM CDT/1PM EDT.

The free webinar provides real business examples of innovative Asterisk implementations. Reeder will share VoiceNation’s Asterisk story and use of the software to build their revolutionary open source answering service software, OpenAnswer.

Set to make a global impact on the telecommunications industry and businesses worldwide, VoiceNation’s OpenAnswer is intuitive, intelligent open source live answering software that provides the call center industry with a collaborative solution that is freely available to download, install, and modify.

OpenAnswer is built on familiar open source technology like Asterisk, FreePBX, Apache, Linux, PF Sense, SIP and more. The system is designed to increase operator efficiency, accuracy, and productivity. There are no licensing fees and call center owners get unlimited seats and scalability with OpenAnswer. The online documentation at www.voicenation.com/openanswer outlines the step-by-step process to get started installing the software, and features need-to-know information and tips on how to configure OpenAnswer to fit your needs.

“OpenAnswer is a true go-to resource for call center entrepreneurs, as well as IT gurus seeking technical support, up-to-date software downloads, and implementation instructions. Through the use of Asterisk, we’ve developed a way for entrepreneurs who would not have been able to start a call center, to have the opportunity to do so at very little cost,” explained Reeder, who was named one of “The 20 Highest Rated Telecom CEOs To Work For in 2014” by GetVoIP.com.

To register for the Innovating with Asterisk webinar featuring Reeder, visit

http://go.digium.com/innovating-with-asterisk.

About VoiceNation

VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.

Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit www.voicenation.com.

VoiceNation’s CEO to Share Story of Revolutionary Open Source Live Answering Software During Webinar on September 29thRead More