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Luau Party Boosts Spirits at Children’s Healthcare of Atlanta

VoiceNation CHOA IMG_3038 crop
VoiceNation Team

VoiceNation, the industry leader in live answering and virtual receptionist services, has made the hospital stays of dozens of youngsters at Children’s Healthcare of Atlanta (Children’s), a little bit brighter.

May 19, VoiceNation hosted a Luau-themed party in “The Zone” (the dedicated play area) at  Children’s Scottish Rite hospital for 25 pediatric patients (of all ages) and their families. Everyone was adorned with leis and enjoyed games, prizes, crafts, gift bags and plenty of food.

“We wanted to show our support by providing a fun diversion for these brave, young patients. Most of the children in attendance were between six and 12 years old, and despite what they were going through, brought a lot of positive energy. There was a lot of excitement in the room,” said LeeAnna Channell of VoiceNation.

Through the Employee Volunteer Program at VoiceNation, Outreach Coordinator Amber Mooney coordinated the party with VoiceNation team members LeeAnna Channell, Emily Everett, Brian Martin, Caitlin Redd, Caitlin Blanton, Marie Owen, Dominique Newton and Caprece Scott.

The festive children’s activities included pineapple bowling, octopus ring toss, and shark attack corn hole. The children were also able to craft jellyfish to hang in their rooms and create their own lei necklaces.

“Despite everything they are going through, the kids still like to play, laugh and do crafts,” said VoiceNation’s Dominique Newton. “I feel that they really enjoyed the activities, and one little girl even mentioned that it felt good that people wanted to help them.”

“The VoiceNation team made a tremendous impact on more than 25 of our patients and their family members at Children’s. Because they hosted such a great patient event, kids who are going through what might be the most challenging time in their life had smiles on their faces,” said Michelle Bennett, Program Coordinator at Children’s.  “At Children’s, we know there is more to getting better than just seeing a doctor, which is why the generosity of companies like VoiceNation is so important to us. Thanks to VoiceNation for partnering with us in our mission to make kids better today and healthier tomorrow!”

About Children’s Healthcare of Atlanta

Children’s is a leading pediatric hospital recognized for excellence in cancer, cardiac, neonatal, orthopaedic and transplant care as well as many other pediatric specialties. For more information, visit www.choa.org.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.  Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service.

Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. VoiceNation cultivates a positive workplace where staff is empowered and leadership and personal growth are promoted. A large part of the company’s culture revolves around the Employee Volunteer Program, which encourages staff to give back and get involved by helping others. Through the program, every VoiceNation staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

 

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Summer Growth Spurt – Buford Call Center Giant Expands their Team

Jay Reeder, president
Jay Reeder, president

VoiceNation, a preferred call center partner for thousands of businesses nationwide, has experienced significant growth and will be expanding the number of staff in their call center and on their corporate team.

VoiceNation currently employs 74 people and will be hiring at least another 10 Customer Service Representatives for their call center headquarters in Buford, Georgia. The company’s corporate team is also hiring a Staff Support Administrative Assistant after recently bringing their Staff Development Trainer, Culture Coach, IT Network Specialist, and Outreach Assistant on board.

VoiceNation’s company culture is one that cultivates a very positive workplace where staff is empowered and leadership and personal growth are promoted. A large part of their culture revolves around their Employee Volunteer Program, which encourages staff to give back and get involved by helping others.  Through the program, every staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale.

“We go above and beyond to provide superior service to every one of our clients. But, what really makes it all come together is our dedicated and talented team. Employee engagement and satisfaction go hand in hand with customer satisfaction. A strong, positive company culture that supports employees is key,” explained Jay Reeder, VoiceNation’s president.

For more information about call center jobs available at VoiceNation, visit http://www.qualityansweringservice.com/careers/job-openings.

Employee Volunteer Program

VoiceNation’s Employee Volunteer Program provides their employees with volunteer opportunities and experiences, which encourages personal growth while also helping others succeed.

With the purpose of making the world a better place for those in it, VoiceNation works with a variety of local, national and international outreach organizations. The company is committed to supporting businesses, non-profits, and individuals in need.  VoiceNation also has non-profit outreach, Voice4Nations, which addresses three key initiatives: bullying prevention, the global water crisis, and homelessness. In addition, VoiceNation has partnered with groundbreaking organization Georgia CALLS to help formerly incarcerated individuals ease the transition back into society through a paid work experience and critical job/life skills training.

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

About Voice4Nations

Voice4Nations, the non-profit outreach of VoiceNation, acts as a voice for the nations – a voice for those who can’t speak for themselves, like the 50 percent of all children who live in poverty.  Voice4Nations’ goal is to create awareness, encourage people to make a difference, and connect them with successful organizations where they can make a contribution directly funding the need.

A new generation of Voice4Nations.org has been launched to address the organization’s three key initiatives: bullying prevention, the global watercrisis, and homelessness. To learn more about Voice4Nations, visit http://voice4nations.org/.

About Georgia CALLS

Located in Buford, GA, Georgia CALLS, Georgia Center For Abundant Living Life Skills, is a faith-based 501(c)3 organization created to ease the transition from incarceration back into a productive, healthy routine in the community. Utilizing a powerful combination of paid work experience in the call center and usable job/life skills training, participants in the Georgia CALLS program learn to build strong character, explore their own entrepreneurial desires and in turn give back to their own communities. Georgia CALLS employs an evidence-based approach, applied to meet the needs of the participants on several crucial levels, which dramatically reduces recidivism.

For more information about Georgia CALLS, visit http://gacalls.org/.

 

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