VoiceNation, the industry leader in live answering and virtual receptionist services, is set to launch their revolutionary OpenAnswer answering service software on June 22, 2015.
For the past 15 years, VoiceNation has been spearheading innovations in live answering and virtual phone solutions, helping call centers navigate the waters of “going open source”. With the upcoming release of OpenAnswer, the most intuitive, intelligent open source answering service software available, the call center industry will have a collaborative solution made freely available to the public.
OpenAnswer is based on cutting edge technology and open standards without the restrictions of binding contracts, so call center owners will now have complete control over their operation. This is the same state of the art software in use currently at VoiceNation’s live answering call center.
“Agent stations will no longer cost thousands of dollars to deploy. Nor will call center owners get tied into lengthy vendor contracts. With OpenAnswer, call center owners get the flexibility they need without the one size fits all proprietary software constraints. Nothing this groundbreaking has been done in the industry to date,” explained Jay Reeder, CEO, who was named one of “The 20 Highest Rated Telecom CEOs To Work For in 2014” by GetVoIP.com.
OpenAnswer is freely available to download, install, and modify. There are no licensing fees and call center owners get unlimited seats and scalability in their call center. Since it is open source, call center owners can share their code changes with the budding OpenAnswer community at VoiceNation.com/OpenAnswer.
Key Features
The OpenAnswer operator screen is completely browser based, using modern web technology. OpenAnswer is operating system independent and simply requires a properly configured Asterisk server and a modern browser for the agent station. Built-in reporting features in OpenQView, packaged with OpenAnswer, analyze call flow and allows for real-time call and queue monitoring. Highly customizable user interface allows for complex account setup with ease and minimal training time for agents. OpenAnswer integrates with Asterisk and FreePBX, code is well documented and there is a free support community.
“OpenAnswer software has exponentially increased operator efficiency, accuracy, and productivity more than we could have ever imagined,” said Eric Schurke, Director of Operations at VoiceNation.
“We evaluated every solution out there and couldn’t find one that met our needs, so we created it… and then decided to give it away to the world,” said Reeder.
For more information, visit http://www.voicenation.com/openanswer.shtml.
About VoiceNation
VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.
Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.
To learn more about VoiceNation, visit www.voicenation.com.
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