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VoiceNation Answers the Call for ABC Columbia

VoiceNation bg-logoVoiceNation, the industry leader in live answering and virtual receptionist services trusted by thousands of businesses worldwide, supported more than 50,000 calls to Columbia South Carolina’s ABC affiliate WOLO-TV during their May Sweeps Gold Tablet Giveaway contest.

ABC Columbia selected VoiceNation as their partner for their May Sweeps Gold Tablet Giveaway contest. During the month of May, ABC Columbia gave away 40 gold tablets over a four-week period. Twice a day for four weeks straight, WOLO held a contest for their viewers to call in to a toll free number where they could enter their name to the random drawing to win one of the highly popular gold tablets.

“Knowing that the contest would create a huge buzz and thousands of calls from their loyal viewers, ABC Columbia needed a solution that could handle an incredibly high call volume.  Ultimately, they chose VoiceNation as their preferred provider to answer the calls,” said Eric Schurke, Director of Operations at VoiceNation.

Over the course of the month long contest, ABC viewers made over 50,000 calls to the VoiceNation platform that was customized specifically for the Gold Tablet Giveaway contest.  During peak call times, VoiceNation was handling nearly one thousand simultaneous calls.

ABC Columbia’s Station Manager/Program Director Dave Aiken stated, “VoiceNation was most helpful in recommending the voicemail registration system.  We were most pleased with the way VoiceNation worked with us on the execution of this contest. It was the first time the station had used a voicemail registration contest.”

VoiceNation is a leading provider of 24-hour live answering services and call center solutions ranging from appointment setting and simple order processing to voicemail, call patching and more.

Schurke continued, “This wasn’t the first time that we’ve been asked to answer calls on a grand scale. We’ve been working with Comedy Central producers for years now, supporting ‘The Colbert Report’ Atone Phone hotline. Utilizing our own custom solutions and open source technology, VoiceNation has the ability to create answering solutions that most phone companies simply don’t have the technology or bandwidth to support. We were delighted
to partner with ABC on this project.”

About VoiceNation

VoiceNation is the leading provider of 24-hour, professional-grade live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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VoiceNation Appoints Jason Gazaway as Marketing Communications Specialist

Jason Gazaway
Jason Gazaway

VoiceNation, the industry leader in live answering and virtual receptionist services trusted by more than 50,000 businesses worldwide, has recently appointed Jason Gazaway, a native and resident of Flowery Branch, as Marketing Communications Specialist.

Mr. Gazaway will oversee marketing communications around the offerings and features of VoiceNation, which includes the company’s revolutionary opensource answering service software known as OpenAnswer, as well as VoiceNation’s outreach program known as Georgia CALLS. Mr. Gazaway will be responsible for internal and external branding, project management, article and content development, social media, and raising awareness.

For five years previous to VoiceNation, Mr. Gazaway was Marketing and Brand Manager for CablesAndKits ecommerce company in Buford, overseeing brand strategy and development, social design, email marketing and content creation. Previous to that, he served as Director of Marketing Execution for 13 years at Crown Financial Ministries, a non-profit organization formally based in Gainesville, now located in Knoxville, TN. He attended Gainesville Sate College for Business Management and Communications.

A recognized speaker, Mr. Gazaway has led national webinars and sessions on customer segmentation and retention. He is a member of eMarketing Association and a former member of the Technology Association of Georgia.

He is very much involved in VoiceNation’s volunteer outreach activities as well as those at 12Stone Church in Hamilton Mill. In his free time, Mr. Gazaway plays drums, enjoys sports, and for more than 15 years has been an avid runner of half marathons and 10Ks.

About OpenAnswer 

OpenAnswer is VoiceNation’s revolutionary open source answering service software that provides a way for businesses and entrepreneurs who would not have been able to start a call center, to have the opportunity to do so at very little cost. For more information, visit www.voicenation.com/openanswer.

About Georgia CALLS

Georgia CALLS, is a re-entry program in partnership with the Governor’s Office of Transition, Support & Reentry, the Georgia Department of Corrections and Phillips Transitional Center. Georgia CALLS works to make a lasting community impact by cultivating entrepreneurs and mentoring participants to be the CEOs of their lives. For more information, visit www.gacalls.org

About VoiceNation

VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. To learn more about VoiceNation, visit http://www.qualityansweringservice.com

 

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VoiceNation Director to Speak at Asterisk World in Florida on January 28

OpenAnswer logoEric Schurke, Director of Operations at VoiceNation, the industry leader in live answering and virtual receptionist services, will be a special guest speaker during Asterisk World, a part of the annual  IT Expo, which will be held January 25-28, 2016 at the Greater Ft. Lauderdale/Broward County Convention Center, Fort Lauderdale, Florida.

Asterisk World is focused on Asterisk business users and potential users who are interested in getting more in depth experience with Asterisk, and who also want to learn more from Asterisk adopters and see what’s happening in the Asterisk market. On Thursday, January 28th, Schurke will share VoiceNation’s Asterisk story and use of the software to build their revolutionary open source answering service software, OpenAnswer.

In his presentation entitled “OpenAnswer: A Case Study on the Power of Open Source,” Schurke will discuss how VoiceNation developed OpenAnswer to help evolve the industry away from the proprietary existing solutions that charge per seat and require binding contracts. He will also share the OpenAnswer early adopter success story of Georgia CALLS, a unique 501(c)3 non-profit helping high-risk, returning citizens make a successful transition from incarceration back into society as business entrepreneurs. Georgia CALLS has had overwhelming success utilizing OpenAnswer in their on-site call center, which is staffed by Georgia CALLS program participants.

“Through the use of Asterisk, we’ve developed a way for entrepreneurs who would not have been able to start a call center, to have the opportunity to do so at very little cost. OpenAnswer software exponentially increases call center operator efficiency, accuracy, and productivity,” explained Schurke.

Visit VoiceNation at Asterisk World at booth 428 to learn more about VoiceNation’s strategy for OpenAnswer.

The OpenAnswer Solution

Set to make a global impact on the telecommunications industry and businesses worldwide, VoiceNation’s OpenAnswer is intuitive, intelligent open source live answering software that provides the call center industry with a collaborative solution that is freely available to download, install, and modify.

OpenAnswer is built on familiar open source technology like Asterisk, FreePBX, Apache, Linux, PF Sense, SIP and more. The system is designed to increase operator efficiency, accuracy, and productivity. There are no licensing fees and call center owners get unlimited seats and scalability with OpenAnswer. The online documentation at  www.voicenation.com/openanswer outlines the step-by-step process to get started installing the software, and features need-to-know information and tips on how to configure OpenAnswer to fit your needs.

Registration for Asterisk World is now open. Visit http://www.asterisk-world.com/east/registration.aspx.

For the latest Asterisk World news, updates and information, follow the event on Twitter at  @asteriskpbx

About VoiceNation

VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.

Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program. To learn more about VoiceNation, visit www.voicenation.com.

About Digium

Digium®, Inc. provides Asterisk® software, telephony hardware, and on-premises and hosted Switchvox business phone systems that deliver enterprise-class Unified Communications (UC) and UC as a Service (UCaaS) solutions at an affordable price. Digium is the creator, primary developer and sponsor of the Asterisk project; the world’s most widely used open source communications software. Asterisk turns an ordinary computer into a feature-rich communications server. A community of more than 80,000 developers and users worldwide uses Asterisk to create VoIP communication solutions in more than 170 countries. Since 1999, Digium has empowered developers to create innovative communications solutions based on open standards and open source software, providing an alternative to proprietary phone systems. Digium Switchvox Cloud and other cloud-based products and services are offered through Digium Cloud Services, LLC, a wholly owned subsidiary of Digium, Inc. Digium’s business communications products are sold through a worldwide network of reseller partners. More information is available at www.digium.com and www.asterisk.org.

About TMC

Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

TMC’s Marketplaces:

  • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
  • Custom Lead Programs uncover sales opportunities and build databases.
  • In-Person and Online Events boost brands, enhance thought leadership and generate leads.
  • Publications, Display Advertising and Newsletters bolster brand reputations.
  • Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
  • Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.  For more information about TMC, visit www.tmcnet.com.

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Team Voice4Nation Rides to Raise Awareness of the Global Water Crisis

The mountain bike racing team at VoiceNation, an industry leader in live answering and virtual receptionist services, has recently completed two races in support of Voice4Nations , a non-profit outreach dedicated to helping improve the standard of living in developing countries and raising awareness of the global water crisis.

Eric Schurke, VoiceNation’s Director of Sales (and a resident of Hoschton) rode in the September 8th Fool’s Gold 50 & 100 Mile Mountain Bike Race which was based out of the Montaluce Winery in Dahlonega, GA. This challenging 100 mile race was part of the National Ultra Endurance Series and ran through the Blue Ridge Mountains of the Chattahoochee National Forest.

Josh Merriam, VoiceNation’s Web and Graphic Designer (and a resident of Cumming) rode in the 24th annual Six Gap Century, a 104 mile road bike race through North Georgia held on September 30th. The Six Gap Century boasts many of the same roads and mountain climbs as the elite Tour de Georgia. The route was extremely challenging and included six of the steepest climbs in the North Georgia Mountains, such as Hogpen Gap, which has an average 7 percent grade for seven miles and sections as steep as 15 percent.

“These races are true tests of endurance and skill and we’re very proud of Team Voice4Nations. Voice4Nations goal is to raise awareness and help facilitate funding that directly benefits communities in developing countries that have been identified as most in need of clean water,” said Jay Reeder, founder and president of VoiceNation.

About Voice4Nations
Voice4Nations is a non-profit charitable outreach program that acts as a voice for the nations; a voice for those who can’t speak for themselves, like the millions of children worldwide who live in poverty. Voice4Nations’ goal is to create awareness by changing perspectives, encouraging people to make a difference, and connecting them with successful organizations where they can directly make a contribution to help fund the need. Voice4Nations was launched with resources provided by VoiceNation, the leading telecommunications company providing virtual receptionist and live answering services. Voice4Nations is completely funded by private donors and the organization does not solicit donations. To learn more about Voice4Nations, visit http://voice4nations.org/.

About VoiceNation
VoiceNation is America’s telecommunications leader for virtual PBX, voicemail and innovative Next Generation call centers. Named a “Top Provider in Industry” by PC World, VoiceNation provides live answering service and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables business of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately-held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.
To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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