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000th customer milestone

VoiceNation Participates in “Cell Phones For Soldiers”

August 5, 2013 //  by admin

With donations from the staff at VoiceNation, active-duty military members and veterans will receive a total of 5,235 free cell phone minutes and 19 gently-used cell phones to help them connect with their families.

VoiceNation, a preferred call center partner for thousands of businesses nationwide, recently participated in the Cell Phones for Soldiers Recycling Program within their organization in an effort to support troops and keep cell phone waste out of landfills.

According to the Cell Phones for Soldiers’ fact sheet, “An estimated 100 to 130 million cell phones are no longer being used, many languishing in storage. Recycling cell phones reduces greenhouse gas emissions, keeps valuable material out of landfills and incinerators, and conserves natural resources.”

Dedicated to Making a Difference through Outreach and Environmental Preservation

VoiceNation is dedicated to making a difference in the world. Their purpose, “To make the world a better place for those in it” is exemplified by the steps they take towards changing lives by helping others in the community and around the globe through specific volunteer initiatives such as collecting and donating cell phones to military members.

Emphasizing that every action matters in the lives of others, VoiceNation provides a rich work environment and a company culture that encourages staff to get involved and take time to volunteer. In addition to outreach efforts in the local homeless community, VoiceNation gives outreach support to children living in local foster care facilities; recruitment campaigns with Goodwill of North Georgia Oakwood Career Center geared towards helping those greatly affected by hard economic times; and the global clean water initiatives of Voice4Nations.

Over the years, VoiceNation has taken a number of steps to demonstrate their dedication to environmental protection including: incorporating a paperless billing system; launching ambitious recycling programs; switching to energy efficient bulbs; installing motion sensor lighting; purchasing green office supplies and donating computers to homeless shelters to ensure they don’t end up in landfills.

About Cell Phones for Soldiers

Cell Phones for Soldiers is a 501(c)(3) nonprofit organization that provides free communication tools to active-duty military members and veterans. To learn more about the program, visit www.cellphonesforsoldiers.com.

About VoiceNation

VoiceNation is America’s telecommunications leader in virtual PBX, voicemail, and innovative live answering solutions. Named “Top Provider in Industry” by PC World, VoiceNation provides live answering services and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables businesses of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

VoiceNation Participates in “Cell Phones For Soldiers”Read More

Category: Client NewsTag: 000th customer milestone, 24/7 answering, 50, answering service, call center, Cell Phones for Soldiers, Jay Reeder, live answering solutions, receptionist, small business, telecommunications, virtual PBX, voicemail, VoiceNation

VoiceNation Celebrates Fourth Anniversary of Live Answering Service

July 29, 2013 //  by admin

VoiceNation, a preferred call center partner for thousands of businesses nationwide, recently celebrated their fourth anniversary of Live Answering Service. The award-winning answering service took their first 24/7 live answering call on July 4, 2009.

VoiceNation began offering virtual PBX and voicemail services to small businesses and entrepreneurs in 2002. Before long, clients were requesting professional live answering services and in 2009, VoiceNation’s 24/7 call center headquarters opened its doors in Buford. The company provides internet answering service, virtual receptionist services, and answering services for small businesses.

VoiceNation’s unique approach brings a fresh look to the answering service industry, offering clients instant activation, a fully interactive dashboard to manage their account, and other innovative industry firsts.

“Essentially, our 365/24/7 live answering service eliminates the risk of missing a call and losing a customer to the competition. In today’s fast-paced world, most callers will hang up if they reach voicemail and call someone else until they reach a live person. Our live answering service enables our clients to have a highly trained live operator answering their calls any time, day or night,” explained Jay Reeder, president of VoiceNation.

Record Growth

VoiceNation’s 2012 year-end statistics exhibited significant growth in the live answering market. Company revenue doubled, which in effect led to a 300 percent increase in live operator job positions within their US-based call centers.

VoiceNation also reached a significant milestone of 50,000 customers, due in part to their live answering growth within the small business sector.

According to Mr. Reeder, “We anticipate continued growth in our live answering business which means we will continue to hire qualified staff and hold another call center recruitment event later this year.”

About VoiceNation

VoiceNation is America’s telecommunications leader in virtual PBX, voicemail, and innovative live answering solutions. Named “Top Provider in Industry” by PC World, VoiceNation provides live answering services and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables businesses of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately held company that serves more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

VoiceNation Celebrates Fourth Anniversary of Live Answering ServiceRead More

Category: Client NewsTag: 000th customer milestone, 24/7 answering, 50, answering service, call center, Jay Reeder, live answering solutions, receptionist, small business, telecommunications, virtual PBX, voicemail, VoiceNation

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