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VoiceNation Captures “Best of Show” Award at ITEXPO Florida 2016

VN award-eric-adam-grahamVoiceNation, the industry leader in live answering and virtual receptionist services trusted by more than 50,000 businesses worldwide, captured the “Best of Show” award at the annual ITEXPO, held in January in Florida.

VoiceNation’s award-winning exhibit showcased their revolutionary open source answering service software, OpenAnswer.

“We are thrilled to receive the Best of Show award for our OpenAnswer exhibit. Our service offering is one of the most unique, with features that truly stand out and we believe that is what really captured the judges’ attention.  OpenAnswer can literally save a small Telephone Answering Service (TAS) owner thousands upon thousands of dollars. You can’t argue the value or innovative nature of something like that,”said Eric Schurke, Director of Operations at VoiceNation.

VoiceNation developed OpenAnswer to help evolve the industry away from the proprietary existing solutions that charge per seat and require binding contracts. OpenAnswer is intuitive, intelligent open source live answering software that provides the call center industry with a collaborative solution that is freely available to download, install, and modify. OpenAnswer is built on familiar open source technology like Asterisk, FreePBX, Apache, Linux, PF Sense, SIP and more. The system is designed to increase operator efficiency, accuracy, and productivity. There are no licensing fees and call center owners get unlimited seats and scalability with OpenAnswer.

Shurke was also a special guest speaker during Asterisk World, a part of ITEXPO, and sharedVoiceNation’s story of their use of Asterisk software to build OpenAnswer. In his presentation entitled “OpenAnswer: A Case Study on the Power of Open Source,” Schurke addressed TAS owners, non-profits, developers and others interested in an Open Source solution. He also shared the OpenAnswer early adopter success story of Georgia CALLS, a unique 501(c)3 non-profit helping high-risk, returning citizens make a successful transition from incarceration back into society as business entrepreneurs. Georgia CALLS has had overwhelming success utilizing OpenAnswer in their on-site call center, which is staffed by Georgia CALLS program participants.

Shurke added, “We were able to connect with many professionals from a wide variety of industries that could benefit from Live Answering Services or OpenAnswer – from small business owners needing live answering, to open source developers interested in OpenAnswer, and even other TAS owners who currently use other TAS software that costs six figures. This was an incredibly successful show for us.”

The OpenAnswer Solution

VoiceNation’s OpenAnswer is set to make a global impact on the telecommunications industry and businesses worldwide. Through OpenAnswer, VoiceNation has developed a way for entrepreneurs who would not have been able to start a call center, to have the opportunity to do so at very little cost. The online documentation at www.voicenation.com/openanswer outlines the step-by-step process to get started installing the software, and features need-to-know information and tips on how to configure OpenAnswer to fit your needs.

About VoiceNation

VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.

Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program. To learn more about VoiceNation, visit www.voicenation.com.

 

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The Future of Dry Cleaning comes to Marshfield. Lapels Dry Cleaning Opens at 776 Plain Street in Marshfield, MA

Kimberly Wilkinson, owner of Lapels Dry Cleaning of Marshfield
Kimberly Wilkinson, owner of Lapels Dry Cleaning of Marshfield

MARSHFIELD, MA and HANOVER, MA…

Lapels Dry Cleaning, an innovative, environmentally friendly dry cleaning company headquartered in Hanover, Massachusetts, opened a full-service, environmentally friendly dry cleaning plant at 776 Plain Street in Marshfield on February 24th.  The Marshfield Lapels originally opened as a satellite store in December of 2007 and was recently taken over by local Marshfield resident, Kimberly Wilkinson and converted to a full service, environmentally friendly dry cleaning plant.

“With the new plant, we are now the only dry cleaner in Marshfield using a 100% non-hazardous cleaning solution,” said Wilkinson. “Couple that with the boutique look and feel of our store and services like free home delivery and we feel very strongly that people who live and work in Marshfield will enjoy the high-quality cleaning and service Lapels provides, too.”

Lapels has pioneered its eco-friendly dry cleaning experience over the past dozen years. Part of that effort includes a partnership agreement with GreenEarth®, the dry cleaning industry’s only non-toxic cleaning alternative for its newer locations like Lapels Dry Cleaning of Marshfield. Using these kinds of solutions and the latest technology in equipment, Lapels is one of the few dry cleaners able to boast that there is no hazardous waste in their process. Their environmentally-friendly cleaning process has no odor and is gentler on clothes, thus lengthening the life of clothes.

Lapels Dry Cleaning also sets itself apart with its customer service. Lapels customers are greeted to a warm and inviting reception area, with friendly customer service representatives, and alteration services.

Lapels offers it’s customers Automatic Rewards earning them credit towards free dry cleaning for every dollar they spend, Loyalty Programs, a VIP Program which eliminates the need to wait in line, the use of a 24 Hour Drop Off Service and FREE Home Delivery to all its customers. Same day service is also available with pick-up after 5 pm.

Hours at Lapels Dry Cleaning in Marshfield are Monday through Friday, 7 am to 7 pm; Saturday 8 am to 5 pm; and Sunday, 12 pm to 3 pm. The grand opening for the new Lapels is scheduled for March 19th.

For complete information on Lapels Dry Cleaning, please visit www.mylapels.com.

Lapels Dry Cleaning – Environmentally Friendly Cleaners
Each Lapels Dry Cleaning store offers a full slate of services, including: same-day dry cleaning; shirt service; tailoring; shoe repair; wedding gown preservation; suede and leather processing; box storage and fur storage. Lapels Dry Cleaning has stores in Arizona (Gilbert, Chandler, Phoenix, Scottsdale), California (Poway), Colorado (Littleton), Connecticut (Cromwell), Florida (Fleming Island, Orange Park) Louisiana (Monroe, West Monroe, Delhi, Rayville, Winnsboro), Massachusetts (Abington, Allston, Bedford, Boston, Boston Seaport, Brighton, Cambridge, Cohasset, Dedham, Easton, Framingham, Hanover, Hingham, Kingston, Marshfield, Martha’s Vineyard, Natick, Needham, Newtonville, Norton, Quincy, Walpole, Waltham, Wakefield, Wellesley, Westford, Westwood and Wilmington), Michigan (Rochester Hills, West Bloomfield), Mississippi (New Albany, Tupelo, Pontotoc), Missouri (Wildwood), New Jersey (Brick), Ohio (Liberty Township), Oklahoma (Edmond, Oklahoma City), Pennsylvania (Bloomsburg), South Carolina (Myrtle Beach, Pawleys Island), Texas (Bee Cave, Brownsville). Additional locations are coming soon to Tampa, FL, Braintree, MA, Boston, MA, Cambridge, MA, Stoughton, MA, and Oxford, MS.

Lapels Dry Cleaning has received a number of accolades in the franchise world. That includes being ranked as the number one franchise in the Dry Cleaning and Delivery Services category for Entrepreneur’s Annual “Franchise 500” for 2016. Entrepreneur’s “Franchise 500” is the best and most comprehensive rating of franchises in the world and is based on objective, quantifiable measures of a franchise operation.

Lapels has also achieved acclaim in the dry cleaning industry. Lapels Dry Cleaning CEO Kevin Dubois is the co-author of Entrepreneurial Insanity in the Dry Cleaning Business, sold on Amazon.com.
Lapels Dry Cleaning corporate offices are located at 962 Washington Street, Hanover, MA 02339.

To learn more about franchise opportunities with Lapels Dry Cleaning, call toll free (866) 695-2735 or email sales@lapelsdrycleaning.com. Additional information and up-to-date company news can also be found on the company’s Web site, www.lapelsdrycleaning.com.

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Talking Information Center Announces Telephone Access Option & New App

TIC imageAudiences may now to listen to Talking Information Center’s (TIC) innovative programming in two new ways – through TIC’s new “AudioNow” telephone access option or via the TIC app. TIC is an award-winning, non-profit reading service based in Marshfield, MA, which broadcasts 24 hours a day, 7 days a week, to thousands of print and visually impaired listeners.

Dial in to listen

TIC utilizes AudioNow, an innovative platform that enables listeners to call a dedicated mobile radio phone number to hear TIC’s live radio or on-demand radio programming. Listeners can call from a traditional “landline” or a cellular phone and do not need a smartphone, the Internet or a special data plan to listen to a broadcast. There is no additional charge for the call, but long distance charges may apply.

According to AudioNow, “40 percent of the U.S population does not have a smartphone to listen to online radio.” TIC offers a smart solution to those without smartphones or Internet access through AudioNow.

To use TIC’s new AudioNow feature, simply dial 712-832-7025 and select your area: Metropolitan Boston, Worcester, Cape Cod, Springfield, Pittsfield, Lowell or the National stream.

Use the free TIC app

For those listeners who do have a smartphone, the free TIC app may found by typing “Talking Information Center” in Apple or in the Google Play store for Android devices. Once downloaded, listeners just tap play to listen to the live broadcast.

Listener’s Choice 

TIC programming may be accessed a number of ways – via live audio stream on the TIC website, by specially tuned radio receivers, and now by telephone or app – whichever option best meets the listener’s needs.

“AudioNow’s innovative radio by phone option enables us to bridge the gap with those who do not have smartphones or Internet service, and essentially extends our reach to new audiences. Now listeners may enjoy our innovative programming and maintain that connection to current events that they otherwise may not have access to,” explained James Bunnell, TIC’s Executive Director. “With our new TIC app, anyone with a smartphone can easily listen live anywhere, anytime.”

About TIC

The Talking Information Center (TIC), a non-profit reading service located in Marshfield, MA, broadcasts 24 hours a day, 7 days a week, to visually-impaired and print-handicapped listeners including those suffering from AIDS, Cerebral Palsy, Multiple Sclerosis, stroke, paralysis or other physical illness that makes holding a publication or turning pages impossible. TIC programming may be accessed by specially tuned radio receivers or via live audio stream on the TIC website, www.ticnetwork.org.

In 1977, Ed Perry, the founder of radio station WATD-FM in Marshfield, MA, donated his Subsidiary Carrier Authorization signal for use as the first radio reading service in New England. Now reaching 25,000 listeners, TIC broadcasts newspapers, magazines, books, and special consumer information on subjects including medical and stock market updates, jobs, sports, supermarket specials, voting guides, community newspapers, and television programs. TIC also broadcasts cultural programming including old-time radio drama, theater, and poetry.

TIC is a proud member of the International Association of Audible Information Services (IAAIS), and is also the hub of the Massachusetts Reading Network, broadcasting to all of Massachusetts as well as southern New Hampshire and Connecticut. Operating similarly to other broadcast networks, TIC has affiliates throughout the state of Massachusetts that provide inserts of local news and information that is of interest to listeners in their area. TIC is located at 130 Enterprise Drive in Marshfield, MA 02050. For more information visit www.ticnetwork.org or call (781) 834-4400.

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Between Rounds Bakery Sandwich Café Announces Vernon Remodel

BR Vernon renovation 2016Between Rounds Bakery Sandwich Café has closed the doors of their Vernon store for renovation. The bakery café and bagel shop encourages customers to visit their Manchester store, which is just three miles away, at the Plaza at Buckland Hills, 1540A Pleasant Valley Road, Manchester, CT 06074. Customers can also visit the South Windsor store at 19 John Fitch Boulevard, Route 5, South Windsor, CT 06074 or the Tolland store at Citgo Express Gas Station, 206 Merrow Road, Tolland, CT 06084.

During Between Rounds Vernon renovation, staff will temporarily work in the Manchester store and all catering orders will be satisfied via the Manchester store.

Between Rounds Vernon is slated to reopen at the beginning of March. The store will have a new look, with upscale décor that boasts comfortable seating, carpeting, dedicated giftware displays and a more comfortable atmosphere overall. The redesign will facilitate faster customer flow.

Between Rounds is also hiring additional management, counter and baking staff for their Vernon store. Those interested in applying may download an application from betweenroundsbagels.com and bring it to any Between Rounds location.

For store hours and locations or for more information, visit www.betweenroundsbagels.com.

About Between Rounds

Founded in 1990, Between Rounds Bakery Sandwich Café is a unique bakery café and bagel shop renowned for their fresh, baked-on site bagels and baked goods as well sandwiches, wraps, salads, soups, specialty coffee and a unique line of giftware. Between Rounds offers patrons an upscale, fast-casual dining experience with free Wi-Fi and the added convenience of a drive-thru window.

Between Rounds is expanding and franchise opportunities are available. Between Rounds’ current locations include South Windsor, Vernon, Manchester and Tolland.  Corporate headquarters are located at 19A John Fitch Blvd, Route 5 in South Windsor, CT.  For more information about Between Rounds franchise opportunities contact (860) 291-0323 or visit www.betweenroundsbagels.com.

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Emily Schmidt Joins Rodman CPAs as Staff Accountant

Rodman EmilyRodman CPAs, a full service tax and accounting firm catering to small and medium-sized companies throughout the greater Boston area, has recently appointed Emily Schmidt as a Staff Accountant. Ms. Schmidt is a resident of Framingham, MA.

In her new role at Rodman CPAs, Ms. Schmidt will be responsible for tax preparation and financial statement reviews. A recent graduate, Ms. Schmidt holds a Bachelor of Business Administration in Accounting from the Isenberg School of Management at University of Massachusetts Amherst. She will sit for the CPA exam this May.

Ms. Schmidt’s experience includes two seasons of tax preparation at GW & Wade, a private wealth management firm in Wellesley. She also volunteered at Isenberg School of Management’s Volunteer Income Tax Assistance (VITA) program for two tax seasons, the first year as a preparer and second year as an administrator helping to run the program. Ms. Schmidt received recognition from VITA for an increase in the number of tax returns prepared over the entire year.

Ms. Schmidt is a member of the Massachusetts Society of CPAs (MSCPA) and is a volunteer for The Hunger Project. She is a native of Wellesley, MA.

About Rodman CPAs

Founded in 1961 and named one of Accounting Today’s Best Accounting Firms to Work for, Rodman CPAs provides accounting, tax and business services to small and medium-sized companies throughout New England and beyond. The team specializes in improving business performance, business processes, operations, information technology, finance, and change navigation. Rodman CPAs provides companies with a sustainable financial roadmap through expert partnership/ corporate structuring for optimal tax benefit; grant qualification assistance and auditing; ongoing advisory services for federal, state and local tax incentives; and strategic financial planning and management.

The firm has aspecialized renewable energy and clean technology accounting and tax services practice, known as the “Green Team” which serves renewable energy clients throughout the U.S. The company is Green Business Certified. For more information, visit their website at www.rodmancpa.com or contact (617) 965-5959.

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Fast Casual Dining Franchise is Expanding – Between Rounds Announces Franchise Opportunities

Between Rounds 1 exteriorConsidering a career move? For anyone looking to begin a new chapter as a business owner in the fast casual dining segment – the fastest growing segment in the restaurant industry – Between Rounds Bakery Sandwich Café is now offering two different franchise opportunities.

With locations in South Windsor, Vernon, Manchester and Tolland, Between Rounds fast casual dining establishments have become the area’s favorite locale for fresh, baked-on site bagels and healthier, freshly prepared, high quality meals served in a clean, comfortable, upscale environment.

Two types of franchise opportunities are available: a Kiosk Gas Station/Convenience Market program and an Area Developer Program.

The Kiosk Gas Station/Convenience Market franchise is a non-traditional convenience store/gas station model that offers gas station customers the ability to purchase Between Rounds specialty coffee, fresh made breakfast and lunch sandwiches, fresh baked bagels and assorted bakery items from a clean, well-designed store adjacent to the filling station. The kiosk store has low start-up costs and requires an overall investment of approximately $120K for a standard store with no drive-thru.

The Area Developer Program is unique in its franchise offering, as it encompasses the operation of three retail bakery sandwich café locations as well as a manufacturing commissary in a protected territory. This development strategy allows the franchisee to maximize efficiencies in labor, food, and energy costs while providing a solid investment return.

Off to a Successful Start

Between Rounds helps franchisees start off successfully with site location, construction assistance and extensive staff training prior to opening and after the launch. Every detail regarding safe, clean and successful food service is reviewed and demonstrated. Between Rounds corporate ensures there are field representatives on hand to work with your staff, and once the store is operating smoothly, they continue to offer organizational support and guidelines for successful programs.

According to Between Rounds  co-founder and franchisor, Jerry Puiia, “Fast Casual Dining is the fastest growing segment in the restaurant industry. We are always looking out for new franchise locations and the right people to run it. It’s an ideal time for franchisees in the fast casual market.”

Between Rounds is family owned and operated in Connecticut since 1990. Unlike their competitors that require high initial investment and multiple franchises, the Between Rounds Kiosk Gas Station/Convenience Market opportunity is a reasonable initial investment with no minimum number of franchises required. The company has also secured three financing companies, Benetrends, FranchiseLeasing.com and The Stratford Group, to help new franchisees with financing of KioskGas Station/Convenience Marketoperations.

Puiia continued, “A Between Rounds franchise offers the appeal of a locally-owned, community gathering place; the quality of freshly made bagels and other baked goods, sandwiches, wraps, soups, salads, and specialty coffees; and excellent unit financial performance and wholesale distribution opportunities.”

For more information about the Between Rounds Bakery Sandwich Café opportunities, visit http://franchise.betweenroundsbagels.com.

About Between Rounds

Founded in 1990, Between Rounds Bakery Sandwich Café is a unique bakery café and bagel shop renowned for their fresh, baked-on site bagels and baked goods as well sandwiches, wraps, salads, soups, specialty coffee and a unique line of giftware. Between Rounds offers patrons an upscale, fast-casual dining experience with free Wi-Fi and the added convenience of a drive-thru window.

Between Rounds is expanding and franchise opportunities are available. Between Rounds’ current locations include South Windsor, Vernon, Manchester and Tolland.  Corporate headquarters are located at 19A John Fitch Blvd, Route 5 in South Windsor, CT.  For more information about Between Rounds franchise opportunities contact (860) 291-0323 or visit www.betweenroundsbagels.com.

 

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Between Rounds Bakery Sandwich Café Hires New Baker

BR Phyliss Dombrowski copyBetween Rounds Bakery Sandwich Café, the unique bakery café and bagel shop with four locations in Connecticut, has recently appointed Phyliss Dombrowski as a full time Baker in their Vernon café.

Ms. Dombrowski will be responsible for baking bagels, rolls, breads and a variety of pastries and desserts daily for the Vernon location. She has more than a decade of baking, cooking and food service experience gained while working for Sodexo and Starbucks in Bloomfield, CT as well as for the City of New York Board of Education in NY, and Baxter Retirement Village and Baxter Regional Medical Center in Mountain Home, AR.

A native of Glendale, NY, Ms. Dombrowksi completed college coursework in medical coding and terminology while studying to become a medical assistant.

She resides in Manchester, CT.

“Phyliss is a dedicated and efficient baker with a wealth of experience. We’re very pleased to have her on our team,” said Jerry Puiia, co-founder of Between Rounds.

For store hours and locations or for more information, visit www.betweenroundsbagels.com.

About Between Rounds

Founded in 1990, Between Rounds Bakery Sandwich Café is a unique bakery café and bagel shop renowned for their fresh, baked-on site bagels and baked goods as well sandwiches, wraps, salads, soups, specialty coffee and a unique line of giftware. Between Rounds offers patrons an upscale, fast-casual dining experience with free Wi-Fi and the added convenience of a drive-thru window.

Between Rounds is expanding and franchise opportunities are available. Between Rounds’ current locations include South Windsor, Vernon, Manchester and Tolland.  Corporate headquarters are located at 19A John Fitch Blvd, Route 5 in South Windsor, CT.  For more information about Between Rounds franchise opportunities contact (860) 291-0323 or visit www.betweenroundsbagels.com.

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ELERTS See-Something Say Something mobile app launched for Charlotte Area Transit System.

CATS See Something/Say Something by ELERTS
CATS See Something/Say Something by ELERTS

WEYMOUTH, MA…

ELERTS Corp., the leading provider of See Something, Say Something mobile apps for mass transit systems, has created a Smartphone app for the Charlotte Area Transit System (CATS). The “CATS See Say” app will enable CATS riders to alert transit authorities about safety and security concerns on trains and buses.

Beyond mere notification, the CATS See Say app enables riders to submit reports containing photos, video, and a description the issue, as well as a GPS map, pinpointing the problem area.  A CATS dispatcher will be able to engage in a two-way dialogue with riders.

“CATS serves a metropolitan area of more than 1.2 million and CATS riders log more than 28 million trips on bus or rail each year, in a service area spanning 445 square miles. That’s a lot of people to protect,” said Ed English, CEO of ELERTS. “The ELERTS app provides another layer of security for riders and many thousands of extra sets of eyes and ears for transit and local police.”

A similar ELERTS app is used by major transits, including MARTA in Atlanta, the MBTA in Boston, the NFTA in Buffalo, the VTA in Santa Clara and BART in San Francisco.  By enlisting riders to report security concerns, ELERTS app acts as a force multiplier for transit police. More than 2.5 million riders may use an ELERTS transit app daily.

“Safety is and always will be a primary concern of CATS,” said CATS CEO John Lewis. “Through the use of this mobile app, riders can have a bigger hand in helping our public transit system operate as safely as possible.”

The ELERTS app for CATS transmits rider’s reports over cellular or Wi-Fi signals. The app automatically disables the camera flash when the user takes a photo, so it is discreet. Reports can be sent anonymous, if desired.

Reports from riders are managed by the transit police dispatch center, using ELERTS management console. Two-way communication allows the dispatcher to ask riders for more details or to advise the rider. In addition, alerts can be broadcast to riders using the app. For example, the transit system may enlist the help of riders with BOLO (Be On the Look-Out) alerts for missing persons or persons of interest, and provide information about delays and service interruptions.

The ELERTS app is designed for challenging communication environments. In the event that a cell or Wi-Fi signal is weak or non-existent, the app uses a store and forward model, delivering reports to transit police when signals reach usable levels.

Available for iPhones and Android phones, the ELERTS app may be installed at no cost to riders.

“Riders nationwide have demonstrated a willingness to help keep their transit systems safe and we anticipate that to be the case in Charlotte as well,” said English. “To date, more than 50,000 incidents have been reported to transit police using our app. These include assaults, vandalism, abandoned bags, robberies, suspicious activity, drug and gun dealing, sexual harassment and medical concerns.”

For more information on ELERTS Transit, please call 877-256-1971 or visit www.ELERTS.com.

About ELERTS

ELERTS Corporation, headquartered in Weymouth, MA, develops best-in-class emergency communication software empowered by community-sourced reporting of safety and security concerns. The company’s cloud-based approach leverages Smartphone technologies to provide robust, two-way communication between multiple parties. ELERTS mobile technology integrates with video surveillance, access control and mass-notification systems. The result is actionable information for emergency situations – to help First Responders become faster responders.

For more information, visit www.ELERTS.com or call 877-256-1971.

ELERTS See-Something Say Something mobile app launched for Charlotte Area Transit System.Read More

Celebrate Networking Ninja Awards at St. Patrick’s Week event, March 15, at Mayflower Brewery, Plymouth.

The public is invited to toast My Pinnacle Network’s Networking Awards as part of the St. Patrick’s Week Celebration to be held on Tuesday, March 15, 5 p.m. – 8 p.m. at the Mayflower Brewery, 12 Resnik Road, Plymouth, Mass.Mayflower IPA photo

In addition to the awards and networking, guests can sample some of the brewery’s finest lager. Buffet dinner will also be served.  The event is free. Cash bar will be available.

Networking awards will be given for several categories including Best Connector (helping bring people together); Most Ubiquitous (appears to be at every networking event); Most Altruistic (does most for others) and Brightest Beacon (adds energy to networking events).

“We created The Networking Ninja Awards to recog
nize the contributions of our area’s best connectors and networkers, who continually add to the well of cosmic goodwill, “noted Steven V. Dubin, one of the founders of My Pinnacle Network.  He continued, “This event is a great way to meet other business leaders in a relaxed, fun setting.”

For reservations, contact Steve Dubin, Sdubin@MyPinnacleNetwork, (781) 582-1061 or visit www.MyPinnacleNetwork.com.

Celebrate Networking Ninja Awards at St. Patrick’s Week event, March 15, at Mayflower Brewery, Plymouth.Read More