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franchise consulting

Encore, encore! Franchise Management Expert Evan Hackel of Ingage Consulting shines as keynote speaker at 2012 at Exciting Windows! National Conference

February 8, 2012 //  by admin

Evan Hackel

WOBURN, MA…

The goal of any good public speaker is to leave your audience wanting more. If that’s the case, Evan Hackel, franchise management expert and founder of Ingage Consulting of Woburn, MA, succeeded in his keynote at last year’s Exciting Windows! 7th Annual National Conference. Hackel again was invited back as the featured speaker at Exciting Windows! 2012 Annual National Conference, held on January 29 in Baltimore, MD. 

Hackel spoke to Exciting Windows! franchisees on the topic of ”Returning to Growth Together”. 

“Evan showed how franchisees grow stronger as the organization grows stronger, and how the organization grows stronger as franchisees grow stronger. That struck a credible nerve that everyone understood,“ said Steven C. Bursten, CEO and chairman of Exciting Windows! “We had more favorable comments than any convention speaker in our eight years of franchising. In fact, last year’s presentation was transformative.  Business owners who never appreciated what it means to pull together “got it”, and have been more supportive than ever this year.“

In his 25 years franchise experience, Hackel has helped develop, implement and managed  three successful new franchise systems. His experience includes overseeing four different business systems representing more than $5 billion in annual sales through 2,000 locations in four countries at CCA Global Partners, one of the largest privately held companies in the U.S. By way of direct consulting and his speaking engagement, Hackel helps franchise organization achieve their short- and long-term goals through franchisor and franchisee engagement.

In addition to the Exciting Windows!, Hackel is slated to speak at 18 other conferences in 2012, including multiple sessions for PSA and FEI. The range of topics he covers includes: 

  • The Need for Change
  • Reaching Hire Together – Why engaged franchses make all the difference.
  • The Franchise Covenant – The roles and responsibilities of the organization and the individual.
  • Making the Most of Your Research – Presenting analyzed data to the management team and franchisees.
  • Customer Excellence – The power of the person and the customer service chain.
  • Selling Strategies/Skills – The Four P’s of Selling and more.
  • Engagement:  A Key Driver of Franchise Success 

“It was great to be back at Exciting Windows! and I’m pleased to have such a full plate of speaking engagements for the New Year,” said Hackel. “Difficult times truly do put emphasis on franchise organizations and franchisees working together. The best practices I cover in my talks give franchisors and business owners the tools needed to create an engaged organization where all components complement each other.” 

To arrange a speaking engagement with Evan Hackel, contact (781) 569-5900. 

About Ingage Consulting

Ingage Consulting is a management consulting firm that works with franchisors and franchisees to improve the franchise organization’s culture which in turn increases sales and satisfaction; improves growth and retention and boosts loyalty and profits.  

Ingage Consulting provides solutions that drive the cooperation, commitment, passion and loyalty of franchisors and franchisees.  They offer unique services that help solve the problems of franchises in a number of ways.  Working closely with clients, the Ingage Consulting team quickly and thoughtfully assesses, understands and devises solutions to a franchise organization’s challenges.  Leaders come away with ideas for improvement, including methods for maximizing collaboration among franchisees/licensees and a clear strategy and execution plan for change, customized to meet organizational objectives.  Ingage Consulting’s proven techniques to increase collaboration brings about greater productivity and success on many levels. In short, Ingage Consulting makes franchises more successful. 

Ingage Consulting is located at 400 Trade Center, Suite 5900 in Woburn, MA.  For more information, contact (781) 569-5900 or visit the website www.ingage.net.

Encore, encore! Franchise Management Expert Evan Hackel of Ingage Consulting shines as keynote speaker at 2012 at Exciting Windows! National ConferenceRead More

Category: Client News, Franchise NewsTag: Evan Hackel, franchise consulting, franchise opportunities, franchise speaker

First-ever Franchise Operational Performance Summit (OPS) lives up to billing.

January 6, 2012 //  by admin

Evan Hackel
Evan Hackel, Ingage Consulting

WOBURN, MA and ATLANTA, GEORGIA… 

There’s certainly no shortage of franchise conferences. Yet how much time is spent at those conference discussing franchise operations, particularly as it pertains to C-level executives? Comparatively speaking, relatively little. Hence the interest and success of the recently concluded Franchise Operational Performance Summit (OPS), a franchise operations conference for C-level executives held in Atlanta on December 6 and 7.

“Franchise OPS, with its concentrated focus on franchise operations, initiated some discussions you just wouldn’t get at other conferences,“ said Evan Hackel, principal of Ingage Consulting and one of the keynote speakers. “There clearly were some hot button topics that we delved deeper into, like real world compliance and social media, that made this a very worthwhile session and worthy of a future OPS session in 2012.“

Actio Marketing coordinated the two-day event, which featured several renowned franchise experts—including Evan Hackel, principal of Ingage Consulting, Eric Stites of Franchise Business Review, Stan Friedman of FranConnect, Rupert Barkoff of Kilpatrick Townsend & Stockton, Barth Getto of BizUnited and Bill Gauthier of CCA Global Partners. In addition to real world compliance, other Franchise OPS workshops covered: 

  • Turning a Survey into a Powerful Management Tool
  • Supercharge Operational Excellence with Web 2.0 Technology
  • Making the Most of Franchise System Buying Services

Beyond the educational benefits, roundtable discussions and networking opportunities with C-level franchise executives, the Franchise OPS also offered the added bonus of being approved for 300 CFE credits by the International Franchise Association. 

“Participating in the Franchise Operations Performance Summit provided a meaningful opportunity to reconnect with the essentials of franchise ops support as well as to hear new ideas from knowledgeable industry experts,“ said Ralph Thiergart, vice president of franchise services for Choice Hotels International. 

Added Jackob Hunt, vice president of operations for Dogtopia, “Networking, collaboration of ideas and practical solutions made this summit worth the time and money. I look at this as an investment in efficiency in ways to work smarter.“ 

A second Franchise Operations Performance Summit is currently being planned for late spring/early summer at a destination in greater Denver area of Colorado. The initial Franchise OPS was held at Twelve Hotel – Centenniel Park in Atlanta, Georgia and sponsored by Franchise Business Review, Kilpatrick Townsend, Actio Marketing, BizUnite and Ingage Consulting. 

For information on the first Franchise OPS and future summits, please visit, http://www.franchiseoperationssummit.com.

About Ingage Consulting

Ingage Consulting is a management consulting firm that works with cooperatives and cooperative councils and leadership to improve the organization’s culture which in turn increases sales and satisfaction; improves growth and retention and boosts loyalty and profits. 

Ingage Consulting provides solutions that drive the cooperation, commitment, passion and loyalty of cooperative members.  They offer unique services that help solve the problems of cooperatives in a number of ways.  Working closely with clients, the Ingage Consulting team quickly and thoughtfully assesses, understands and devises solutions to a cooperative organization’s challenges.  Leaders come away with ideas for improvement, including methods for maximizing collaboration among co-op members and a clear strategy and execution plan for change, customized to meet organizational objectives.  Ingage Consulting’s proven techniques to increase collaboration brings about greater productivity and success on many levels. In short, Ingage Consulting makes cooperatives more successful.

Ingage Consulting is located at 400 Trade Center, Suite 5900 in Woburn, MA.  For more information, contact (781) 569-5900 or visit the website www.ingage.net.

First-ever Franchise Operational Performance Summit (OPS) lives up to billing.Read More

Category: Client News, Franchise NewsTag: cooperative consulting, Evan Hackel, franchise consulting

Social media tops agenda at first-ever Franchise Operational Performance Summit (OPS) on December 6 & 7, in Atlanta, GA.

November 28, 2011 //  by admin

Evan Hackel
Evan Hackel

WOBURN, MA and ATLANTA, GEORGIA…

There’s a social element to every conference, usually involving structured or informal networking. At the first-ever Franchise Operational Performance Summit (OPS), to be held on December 6 and 7 in Atlanta, Georgia, the “social“ part of the agenda involves how franchises can use social media to improve operations.

“For a while now, Fortune 500 companies have been incorporated private social media tools into their operations to share knowledge, promote innovation and improve operational efficiencies, but franchises, for the most part, have not used social media, except for creating Facebook or Twitter pages for their customers“ said Evan Hackel, principal of Ingage Consulting and featured speaker at Franchise OPS.  “We will cover, as part of OPS, how there are a number of ways franchises can utilize social media to improve operations efficiency and improve communications throughout an organization overall.“

Franchise OPS will cover how to use social media to create:

  • Collaboration and engagement within a franchisee council and with the franchisor.
  • Think tanks for franchises to privately brainstorm new ideas among franchisees.
  • Training teams for new product launches.
  • Vehicles to find appropriate personnel with a certain skill set within a franchise organization.

“We’ve billed this as a one-of-a-kind event because very few, if any, franchise conferences are dedicated to franchise operations, particularly for C-level executives,“ said Hackel. “The added element of how social media can improve franchise operations gives Franchise OPS even more cache.“

In addition to the nuances of how social media and franchise operations, a sampling of workshops to be held includes: 

  • Real World Franchise Compliance
  • Turning a Survey into a Powerful Management Tool
  • Supercharge Operational Excellence with Web 2.0 Technology
  • Making the Most of Franchise System Buying Services

Beyond the educational benefits, roundtable discussions and networking opportunities with C-level franchise executives, Franchise OPS offers the added bonus of being approved for 300 CFE credits by the International Franchise Association.

Franchise OPS will be held on December 6 and 7 at the Twelve Hotel – Centenniel Park in Atlanta, Georgia. Interested parties can register for the Franchise OPS for $599 if you take the Franchise OPS survey within five days of registering, $699 if you do not. Five spots are still available. You can register online at http://www.franchiseoperationssummit.com. 

Franchise OPS is sponsored by Franchise Business Review, Kilpatrick Townsend, Actio Marketing, BizUnite, FranConnect and Ingage Consulting. For complete information on Franchise OPS, please visit http://www.franchiseoperationssummit.com. 

About Ingage Consulting

Ingage Consulting is a management consulting firm that works with cooperatives and cooperative councils and leadership to improve the organization’s culture which in turn increases sales and satisfaction; improves growth and retention and boosts loyalty and profits. 

Ingage Consulting provides solutions that drive the cooperation, commitment, passion and loyalty of cooperative members.  They offer unique services that help solve the problems of cooperatives in a number of ways.  Working closely with clients, the Ingage Consulting team quickly and thoughtfully assesses, understands and devises solutions to a cooperative organization’s challenges.  Leaders come away with ideas for improvement, including methods for maximizing collaboration among co-op members and a clear strategy and execution plan for change, customized to meet organizational objectives.  Ingage Consulting’s proven techniques to increase collaboration brings about greater productivity and success on many levels. In short, Ingage Consulting makes cooperatives more successful.

Ingage Consulting is located at 400 Trade Center, Suite 5900 in Woburn, MA.  For more information, contact (781) 569-5900 or visit the website www.ingage.net.

Social media tops agenda at first-ever Franchise Operational Performance Summit (OPS) on December 6 & 7, in Atlanta, GA.Read More

Category: Client News, Franchise NewsTag: Evan Hackel, franchise consulting, franchise operations

Franchise Management Expert Evan Hackel of Ingage Consulting is Keynote Speaker at Exciting Windows! National Conference

May 4, 2011 //  by admin

Evan Hackel, franchise management expert and founder of Ingage Consulting of Woburn, MA, was the keynote speaker at Exciting Windows! 7th Annual National Conference held in Baltimore, MD.

A member of the International Franchise Association and New England Franchise Association, Hackel spoke to Exciting Windows! franchisees on the topic of ”Reaching Higher Together”. Hackel discussed what Exciting Windows! could accomplish if everyone worked together and focused on the company’s vision.

“We’ve received more favorable feedback from Evan Hackel’s ‘Reaching Higher Together’ presentation than any in our seven year conference history. His presentation added to the strength of Exciting Windows! and pride of our members to be part of this movement to benefit homeowners throughout North America and beyond. It has helped build the teamwork and belief that are essential for a great organization of franchisees/licensees,” stated Exciting Windows! Chairman/CEO, Steven C. Bursten.

Hackel has more than 25 years of franchise experience having developed, implemented and managed three successful new franchise systems. His experience includes overseeing four different business systems representing over $5 billion in annual sales through 2,000 locations in four countries at CCA Global Partners, one of the largest privately held companies in the U.S. An expert in team dynamics, best practices, and turnaround strategies in franchising, Hackel is often hired to review and analyze franchise businesses; provide recommendations and facilitate strategic planning.

Hackel is available for speaking engagements. Dedicated to helping franchise organization achieve their short and long term goals through franchisor and franchisee engagement, Hackel can speak to a franchise organization’s audiences on a variety of topics including:

The Need for Change

Reaching Hire Together – Why engaged franchises make all the difference.

The Franchise Covenant – The roles and responsibilities of the organization and the individual.

Making the Most of Your Research – Presenting analyzed data to the management team and franchisees.

Customer Excellence – The power of the person and the customer service chain.

Selling Strategies/Skills – The Four P’s of Selling and more.

Engagement: A Key Driver of Franchise Success

“Essentially, we help franchise companies build competitive advantages by reinforcing the drivers of success which are cooperation, commitment, passion and loyalty. The key to reinforcement is communication,” explained Hackel, who is often engaged by franchise organizations to facilitate and enhance communication.

To arrange a speaking engagement with Evan Hackel, contact (781) 569-5900.

About Ingage Consulting

Ingage Consulting is a management consulting firm that works with franchisors and franchisees to improve the franchise organization’s culture which in turn increases sales and satisfaction; improves growth and retention and boosts loyalty and profits.

Ingage Consulting provides solutions that drive the cooperation, commitment, passion and loyalty of franchisors and franchisees. They offer unique services that help solve the problems of franchises in a number of ways. Working closely with clients, the Ingage Consulting team quickly and thoughtfully assesses, understands and devises solutions to a franchise organization’s challenges. Leaders come away with ideas for improvement, including methods for maximizing collaboration among franchisees/licensees and a clear strategy and execution plan for change, customized to meet organizational objectives. Ingage Consulting’s proven techniques to increase collaboration brings about greater productivity and success on many levels. In short, Ingage Consulting makes franchises more successful.

Ingage Consulting is located at 400 Trade Center, Suite 5900 in Woburn, MA. For more information, contact (781) 569-5900 or visit the website www.ingage.net.

Evan Hackel

Franchise Management Expert Evan Hackel of Ingage Consulting is Keynote Speaker at Exciting Windows! National ConferenceRead More

Category: Client NewsTag: Evan Hackel, Exciting Windows!, franchise consulting, franchise management consultant, Ingage

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