LITTLE ROCK, ARKANSAS…
For the more than 1800 attendees at DirectBuy’s 2010 International Sales & Service Conference – held in Dallas, Texas, May 23-26 – the three days of awards, education, and team-building sessions were informative, inspiring, and energizing. But for the 20 representatives from DirectBuy of Little Rock, the 2010 Conference proved magical, as the club not only took home DirectBuy’s most prestigious honor, Club of the Year, but they also wrapped up the company’s Rising Star award, presented to new franchise owners who demonstrate excellence in their first year of ownership.
Never before in company history has a franchise taken both honors in the same year, and to top it off, DirectBuy of Little Rock also earned Top 5 Sales Club of the Year honors and a 5-Star Customer Service Rating award. “Conference was wonderful beyond all of our wildest dreams – we knew it would be exciting, but it was very meaningful and humbling to share it with our staff,” said Phil Schmidt, owner of DirectBuy of Little Rock. “We achieved what we did as a team, and it was an incredibly emotional experience for all of us.”
To earn Club of the Year honors, a DirectBuy franchise must demonstrate excellence in customer service, business operations, and membership sales. Since taking ownership of the franchise in April of 2008, franchise owners Phil and Paula Schmidt and Rand Falbaum have shown unbridled enthusiasm and dedication to helping families through DirectBuy. “Without a doubt, Little Rock, the franchise owners, and their staff have earned these awards through hard work and commitment,” said DirectBuy Corporate Executive Vice President Bart Fesperman. “They are true go-getters and innovators and have a passion not just for helping members, but also their community.”
DirectBuy of Little Rock is now preparing for the year ahead, setting their sights high for personal achievements and team accolades at next year’s International Sales & Service Conference. “We’ve worked hard to become a successful club by making sure our members’ experiences exceed their expectations,” said Paula Schmidt. “We always invite member feedback, and will continue implementing improvements and additional benefits as our members let us know what they want.”
Since opening in 2008, DirectBuy of Little Rock has helped consumers enjoy savings on home furnishings, home improvement items, entertainment and outdoor products, flooring and accessories, by providing an avenue to purchase directly from manufacturers or their authorized suppliers. Conveniently located at 10303 Colonel Glenn Road, Suite 1-0, Little Rock, DirectBuy Club offers consumers a comfortable setting where members finally have the financial control of buying direct.
About DirectBuy Club
Consumers interested in joining DirectBuy are encouraged to attend an exclusive Open House event, which is designed to educate families about DirectBuy’s business model and the benefits of buying direct. The Open House also helps consumers better understand how DirectBuy members avoid traditional retail markup when purchasing brand-name merchandise.
Since 1971, DirectBuy Club has been showing hundreds of thousands of consumers unparalleled ways to save as they shop for virtually everything for in and around their homes – from furnishings, home improvement and flooring, to entertainment and outdoor products, accessories, and much, much more. With more than 150 locations in North America, DirectBuy offers its members access to more than 700 brand-name manufacturers or their authorized suppliers in the United States, and more than 500 in Canada.
For more information on a DirectBuy Club membership, visit http://www.directbuycares.com.