Please state your name and a little about your current status. What exactly does your company do?
I’m Ken Parsons, Co-Founder of Brothers Gutters. I got started in gutters while working with an installer during summers in between teaching High School history. I enjoyed the work and saw the potential in it so I ran with it. After some success, I was able to recruit my talented younger brother, Ryan Parsons, while he was in between graphic design jobs. He now holds the title of Chief Solutionist. As our operation grew, we discovered others could use our model to prosper the way we have.
How we got the name: The name originated from one of our radio ads a couple of years prior to our name change. Everyone who heard the phrase “The Brothers That Just Do Gutters” liked it so much they thought it was the company name. We stopped fighting it and adopted the name.
How did you start your company/business as a startup?
I got started in gutters while working with an installer during summers in between teaching High School history. I enjoyed the work and saw the potential in it so I ran with it. After some success, I was able to recruit my talented younger brother Ryan Parsons, who is now Chief Solutionist to help me with the endeavor. As our operation grew, we discovered others could use our model to prosper the way we have.
What struggle did you go through to reach your current status now?
We learned everything about our business firsthand – from what products to use to how to keep up with finances. It took (and continues to require) a good deal of effort to keep up with the rapid rate of growth Brothers Gutters has been privileged to experience.
Early on, we found each project was unique and required individualized treatment. We had to create a system to provide customers with the personalized experience we imagined.
How did you manage to cope up with those struggles?
After a good deal of trial and error, we learned that in order to provide customers with the reliable, stress-free and personable experience we had to invest in our employees. We trained our staff in the soft components of the business like how to interact with customers and behave on their property in addition to the traditional skills associated with our industry.
Who inspired you to move forward and influenced you in all your achievements now?
Our customers have been our biggest motivating factor to continuously improve our operation. We send surveys to every client and keep ourselves honest by posting them exactly they were submitted – negative or positive with misspellings and grammar mistakes included. If a customer had an issue we made it a priority to solve it ASAP. With this approach, we were able to gain build our business with people we consider friends and neighbors – not simply customers.
What piece of advice will you share with those who would like to follow your footsteps?
If you’re ready to invest significant effort and follow instructions carefully you can be a successful business owner. The reward for your hard work is substantial. You can realize your financial and lifestyle goals while making a positive contribution to your community.
How can people follow your journey? Please list your social media URLs