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DirectBuy

DirectBuy of South Orange County recognized with Top Customer Service Rating award

COSTA MESA, CA…

DirectBuy, the leading members-only showroom and home design center that offers merchandise direct from manufacturers and their authorized suppliers, is proud to announce that franchise owners Mark and Kim Gower recently were the recipients of a prestigious customer service rating award – Top Customer Service Rating Center of the Year.

“We are extremely proud to have received this prestigious award. Helping our members to realize their dreams is remarkably rewarding for us as DirectBuy franchise owners,” said Kim Gower. “Working to constantly improve customer service is something our service staff takes very seriously. We strive to elevate the shopping experience for our members while continuing to provide them with tremendous selection and savings.”

DirectBuy centers had the opportunity to qualify for Customer Service Rating Center of the Year, by excelling in several key customer service areas during a 12-month qualification period. To earn this award, centers were graded and awarded points to determine their Customer Service Rating based on feedback from actual customers using a survey designed in collaboration with Maritz Research.

Maritz surveyed DirectBuy customers and asked them to rate their experience based on ten different steps in the life of a member – from their initial new member orientation through to their shopping experiences and beyond. The survey was designed in collaboration with DirectBuy franchisees from throughout their network that had attended training with Maritz at The Disney Institute in Orlando, FL and using DirectBuy’s Service Theme and Service Standards as a guide. Maritz then translated the survey feedback into a scoring system to determine a customer service rating for each of DirectBuy’s 160 locations.

DirectBuy of South Orange County received on-stage recognition at the International Sales & Service Conference, a plaque commemorating their achievement, as well as recognition in BuyLines – the company’s network wide newsletter.

Mark and Kim Gower own and operate the 16,000 sq. foot DirectBuy of South Orange County showroom, conveniently located at 3030 Pullman Street in Cost Mesa, CA. DirectBuy offers consumers a comfortable, welcoming setting and design center where they finally have the financial control of buying direct.

“DirectBuy of South Orange County sets itself apart from traditional retailers by providing consumers with a low-cost, ‘one-stop shopping’ destination where they can furnish, build or renovate their home,” said co-owner Mark Gower. “Members enjoy personalized service as they navigate through our extensive selection of brand-name, top-of-the-line merchandise.”

DirectBuy of South Orange County offers area residents thousands of items, including kitchen cabinets, flat-screen televisions and major appliances from more than 700 top manufacturers and their authorized suppliers. 

To assist members with their home renovation projects, DirectBuy employs interior designers and product specialists who are specially trained in one of five areas of merchandise: Home Furnishing, Home Improvement, Flooring, Accessories, and Entertainment/Outdoor.

DirectBuy members also have access to renowned designer Christopher Lowell.  Lowell has designed twelve room settings – created exclusively with products available through DirectBuy – using his Seven Layers of Design.  An innovative approach to home décor, The Seven Layers of Design keeps homeowners on budget and from feeling overwhelmed by their project.

DirectBuy Membership

Consumers who are interested in joining DirectBuy of South Orange County are encouraged to attend an exclusive Open House event, which is designed to educate families about DirectBuy’s unique business model.  The Open House also helps consumers better understand how DirectBuy members avoid traditional retail markup when purchasing brand-name merchandise. 

To request a “Free Insider’s Guide to Buying Direct” and a Visitor’s Pass to learn more about the superior value and benefits of a DirectBuy membership, call 714-656-4949 or visit www.directbuy.com.

About DirectBuy

For more than 37 years, DirectBuy has been showing thousands of consumers unparalleled ways to save as they shop for virtually everything for in and around their homes – from furnishings, home improvement and flooring, to entertainment and outdoor products, accessories and much, much more. With more than 160 locations in North America, DirectBuy offers its members access to approximately 700 brand-name manufacturers and their authorized suppliers in the US, and more than 500 brand-name manufacturers and authorized suppliers in Canada.

Consumers interested in seeing DirectBuy’s savings, service and selection up close may obtain a Visitor’s Pass to attend an Open House by visiting www.directbuy.com or www.directbuycares.com.

DirectBuy of South Orange County recognized with Top Customer Service Rating awardRead More

DirectBuy of Ottawa honored as Top Renewal Centre of the Year

OTTAWA, ON- DirectBuy, the leading members-only showroom and home design centre that offers merchandise direct from manufacturers and their authorized suppliers, is proud to announce that franchise owners Lise & Régis Girard and Frank Andrée and Chantal Lapalme recently were the recipients of the highest honor for membership renewals awarded to franchisees – Renewal Centre of the Year.

“It is with great pride and honor that we accept this award on behalf of our team members.  Régis and I, as managing owners, are dedicated to offering our members exceptional customer service,” said co-owner Lise Girard.  “This award is certainly recognition from our members that they continue to put their trust in DirectBuy of Ottawa, and that we are making a difference in their lives. We would like to thank all our members for their support and appreciation. ”

DirectBuy centres had the opportunity to qualify for Renewal Centre of the Year by displaying a high renewal rate – a testament to service excellence – on first and subsequent member renewals during a 12-month qualification period. During the past year, all DirectBuy locations were ranked according to their renewal percentage culminating with the top centre, DirectBuy of Ottawa, earning on-stage recognition at DirectBuy’s International Sales & Service Conference and acknowledgment in BuyLines – the company’s network wide newsletter.

Lise & Régis Girard with Frank Andrée and Chantal Lapalme own the 20,000 sq. foot DirectBuy of Ottawa showroom, conveniently located at 1392 Cyrville Road in Ottawa, ON. DirectBuy offers consumers a comfortable, welcoming setting and design centre where they finally have the financial control of buying direct.

“DirectBuy of Ottawa sets itself apart from traditional retailers by providing consumers with a low-cost, ‘one-stop shopping’ destination where they can furnish, build or renovate their home,” said Co-owner Chantal Lapalme. “Members enjoy personalized service as they navigate through our extensive selection of brand-name, top-of-the-line merchandise.”

DirectBuy of Ottawa offers area residents thousands of items, including kitchen cabinets, flat-screen televisions and major appliances from more than 500 top manufacturers and their authorized suppliers. 

To assist members with their home renovation projects, DirectBuy employs interior designers and product specialists who are specially trained in one of five areas of merchandise: Home Furnishing, Home Improvement, Flooring, Accessories, and Entertainment/Outdoor.

DirectBuy members also have access to renowned designer Christopher Lowell.  Lowell has designed twelve room settings – created exclusively with products available through DirectBuy – using his Seven Layers of Design. An innovative approach to home décor, The Seven Layers of Design keeps homeowners on budget and from feeling overwhelmed by their project.

DirectBuy Membership

Consumers who are interested in joining DirectBuy of Ottawa are encouraged to attend an exclusive Open House event, which is designed to educate families about DirectBuy’s unique business model.  The Open House also helps consumers better understand how DirectBuy members avoid traditional retail markup when purchasing brand-name merchandise. 

To request a “Free Insider’s Guide to Buying Direct” and a Visitor’s Pass to learn more about the superior value and benefits of a DirectBuy membership, call (613) 749-7399  or visit www.directbuy.com.

About DirectBuy

For more than 37 years, DirectBuy has been showing thousands of consumers unparalleled ways to save as they shop for virtually everything for in and around their homes – from furnishings, home improvement and flooring, to entertainment and outdoor products, accessories and much, much more. With more than 160 locations in North America, DirectBuy offers its members access to approximately 500 brand-name manufacturers and their authorized suppliers in Canada, and more than 700 brand-name manufacturers and authorized suppliers in the United States.

Consumers interested in seeing DirectBuy’s savings, service and selection up close may obtain a Visitor’s Pass to attend an Open House by visiting www.directbuy.com or www.directbuycares.com.

DirectBuy of Ottawa honored as Top Renewal Centre of the YearRead More

Service Net and DirectBuy partner to offer extended service plans to members

DirectBuy partners with Service Net to provide extended warranties to members throughout the United States and Canada.

MERRILLVILLE, IN…

DirectBuy, the leading members-only showroom and home design center that offers merchandise direct from manufacturers and their authorized suppliers, recently partnered with leading service management company, Service Net Solutions, LLC, to provide extended service plans to their members.

DirectBuy members now have the opportunity to purchase Extended Service Plans that will provide them with coverage and protection for up to five years on hundreds of brand-name consumer electronics, fitness equipment and major appliances. The Extended Service Plans will also provide members with coverage for power surges, power spikes and mechanical failures, as well as a program that may reimburse members for food losses on refrigerators and freezers. Most products covered by Service Net’s Extended Service Plans are also available for onsite repair, where applicable.

DirectBuy offers consumers thousands of items, including kitchen cabinets, flat-screen televisions and major appliances from more than 700 top manufacturers and their authorized suppliers. At 160 showrooms throughout the United States and Canada, DirectBuy members enjoy a comfortable, welcoming setting and design center where they finally have the financial control of buying direct.

“We are focused on enhancing the relationship between DirectBuy and their members to maximize the value of the relationship,” explained Service Net’s President Chris Smith. “We’re confident in the positive impact we can make – and look forward to several great years of service to DirectBuy’s membership base.”

Founded in Louisville, Kentucky in 1996, Service Net has grown rapidly into one of the nation’s top service contract and warranty marketing companies, and now underwrites and administers extended warranty program for many of the world’s most recognized brands and their respective product lines. Many companies now turn to Service Net for flexible and innovative service solutions because of their expertise in not only building brand loyalty, but also in creating unique programs to meet their clients’ needs.

“DirectBuy’s offering of Service Net’s Extended Service Plans reinforces the value we offer to our members. An extended service plan provides the member with the peace of mind that if they have a product failure, there’s a support organization to address it,” explains DirectBuy Vice President of Operations John Meyer. “Just as we enable DirectBuy members to buy their appliances and electronics at manufacturer-direct prices, we now offer Extended Service Plans at those same direct prices, and the savings are considerable.”

To assist members with their home renovation projects, DirectBuy also offers access to interior designers and product specialists who are specially trained in one of five areas of merchandise: Home Furnishings, Home Improvement, Flooring, Entertainment/Outdoor, and Accessories. Additionally, members benefit from the use of a children’s play area, café and a member’s lounge to relax while shopping.

DirectBuy members also have access to renowned designer Christopher Lowell.  Lowell has designed twelve room settings – created exclusively with products available through DirectBuy – using his Seven Layers of Design. An innovative approach to home décor, The Seven Layers of Design keeps homeowners on budget and from feeling overwhelmed by their project.

Service Net
SERVICE NET is a service management company focused on enhancing the relationship between their clients and their customers to increase brand loyalty and maximize the lifetime value of their relationship. They deliver a full range of industry-leading service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. Service Net provides these services for a variety of manufacturers, retailers, buying groups and distributors and currently support over five million consumers worldwide. Service Net serves several Fortune 1,000 companies in the consumer electronics, home appliance, PC products, and HVAC industries.  Headquartered in Jeffersonville, Ind., the company maintains sales offices in Denver; Hartford, Conn.; and Irvine, Calif. For more information, please go to www.servicenet.com.

DirectBuy Membership

Consumers who are interested in joining DirectBuy are encouraged to attend an exclusive Open House event, which is designed to educate families about DirectBuy’s unique business model.  The Open House also helps consumers better understand how DirectBuy members avoid traditional retail markup when purchasing brand-name merchandise. 

To request a “Free Insider’s Guide to Buying Direct” and a Visitor’s Pass to learn more about the superior value and benefits of a DirectBuy membership, call 1-800-DIRECTBUY or visit www.directbuy.com.

About DirectBuy

For more than 37 years, DirectBuy has been showing thousands of consumers unparalleled ways to save as they shop for virtually everything for in and around their homes – from furnishings, home improvement and flooring, to entertainment and outdoor products, accessories and much, much more. With more than 160 locations in North America, DirectBuy offers its members access to approximately 700 brand-name manufacturers and their authorized suppliers in the US, and more than 500 brand-name manufacturers and authorized suppliers in Canada.

Consumers interested in seeing DirectBuy’s savings, service and selection up close may obtain a Visitor’s Pass to attend an Open House by visiting www.directbuy.com or www.directbuycares.com.

Service Net and DirectBuy partner to offer extended service plans to membersRead More

DirectBuy offers “play” areas for parents and children.

CHICAGO, GURNEE, HOFFMAN ESTATES, NAPERVILLE, TINLEY PARK, IL …

By purchasing directly from the manufacturer, DirectBuy members can not only save a lot of money, but enjoy the process as well. And while it can be a lot of fun to pick out your new kitchen, the new floors for your bathroom, it also requires your full attention. That’s a luxury members with children don’t always have.

The five DirectBuy franchises of the greater Chicago—DirectBuy of Chicago North, DirectBuy of Tinley Park, DirectBuy of Hoffman Estates, DirectBuy of DuPage County and DirectBuy of Gurnee—have developed a “Kids Zone” area in their respective clubs so parents can focus on the task at hand and kids can enjoy the DirectBuy experience, too.

Though not a supervised area, the Kids Zone features a number of things to keep school-age children occupied and entertained: books, puzzles and games. The Kids Zone also includes a flat screen television so children of members can watch movies or play games. 

“Let’s face it, most kids would rather go to the dentist than watch their parents shop for their next home improvement project. By the same token, it’s difficult for members with children to get the most out of the experience and do the research they need to do if they’re concerned about the kids getting fidgety. The Kids Zone gives children of DirectBuy members a place to play games, watch TV or even make new friends with other members’ kids while the grown-ups have their ‘fun’,” said I.J. Sell, owner of DirectBuy of Tinley Park.

Creating fun things to do for children is nothing new for DirectBuy. DirectBuy franchises across North America regularly donate equipment to youth organizations like the Boys & Girls Clubs, YMCAs, and children’s hospitals.

“Because we are entrenched in the greater Chicago community, we have an even greater incentive to make this a one-of-a-kind, unique shopping experience because many of the members are our friends, neighbors, even relatives,” said Dave Kushner, owner of DirectBuy of Hoffman Estates. “The Kids Zone and donations to youth groups are just an extension of that philosophy.”

Since 1971, DirectBuy showrooms have offered members the opportunity to enjoy enormous savings on home furnishings, home improvement items, entertainment and outdoor products and accessories by buying wholesale, directly from the manufacturer. With five convenient locations in the greater Chicago area (Chicago, Gurnee, Hoffman Estates, Naperville, and Tinley Park), consumers can enjoy a comfortable, country-club setting, where they finally have the financial control of buying direct.

For more information on a DirectBuy membership, you can call 1-800-DIRECTBUY or visit http://www.directbuychicago.com/.

About DirectBuy

Since 1971, DirectBuy has helped hundreds of thousands of families enjoy a better quality of life, enabling them to buy directly from more than 700 manufacturers and their authorized suppliers. Buying direct makes members’ hard-earned money to go much further, while having the selection and choice not available at any retail store. Access to confidential prices, local suppliers, and unparalleled selection helps make members’ dream projects a reality.  It’s a comfortable, country-club setting, where you finally have the financial control of buying direct. The five DirectBuy showrooms serving the greater Chicago area are part of more than 160 locations throughout North America.

Consumers interested in becoming members may obtain a Visitor’s Pass to attend an Open House by visiting http://www.directbuychicago.com/. 

Locations of the five DirectBuy showrooms serving the greater Chicago area are: DirectBuy of Gurnee, 4081 Ryan Rd. #107, Gurnee, IL; DirectBuy of Hoffman Estates, 2200 N. Stonington Ave Ste. 150 Hoffman Estates, IL; DirectBuy of Chicago North, 6325 Avondale, Chicago, IL; DirectBuy of DuPage County, 1864 Highgrove Ste. 136 Naperville, IL; and DirectBuy of Tinley Park, 18400 S. 76th Avenue Ste. B, Tinley Park, IL.

To learn more about the superior value and benefits of a DirectBuy membership, visit www.directbuycares.com.

 

DirectBuy offers “play” areas for parents and children.Read More

Groomathon to benefit MSPCA. DirectBuy of BostonSouth, Rockland, to host pet grooming event on Saturday, Jan. 31

ROCKLAND, MA…

On Saturday, January 31, it will truly be a dog’s day at the DirectBuy of Boston South located near the Rockland/Hingham line and just off Route 228. At that time, the local Zoomin’ Groomin’ van will be at the 10 Commerce Road location to offer grooming services for the pets of DirectBuy members and the general public. All proceeds from the event will go to the Massachusetts Society for the Prevention of Cruelty to Animals.

“Winter months are kind of a tough time for keeping your pets clean. You don’t want to wash them outside and unless you’ve got a dedicated area in your house for cleaning your pet, it means using one of your tubs or sinks,” said John Massaria, owner of DirectBuy of Boston South. “By hosting this event, we’re providing a service for our pet-owning members and pet owners from the general public and we are raising money for a very worthy cause, the MSPCA.”

The pet grooming event will run from 10 a.m. to 3 p.m. as the Zoomin’ Groomin vans will be in the parking lot of DirectBuy of Boston South. While there is no charge to have your pets groomed, the recommended donation is $50-$100. One hundred percent of that money will be donated to MSPCA.

“We’re pet groomers by trade, but the reality is we’re pet lovers, too. An event like this not only provides a nice service for fellow pet lovers and gives us a chance to showcase our service, but it also raises awareness to the good work the MSPCA does and you can’t put a price tag on that,” said Jeff Loomis, owner of Zoomin Groomin franchise.

To arrange for the grooming of your pet and to participate in this event, please call Zoomin Groomin Mobile Pet Spa, (781) 792-1888.

DirectBuy franchises offer members the opportunity to enjoy enormous savings on home furnishings, home improvement items, entertainment and outdoor products and accessories by purchasing wholesale, directly from the manufacturer. In addition, DirectBuy boasts a team of designers to help members with their purchases and gives them access to a roster of hand-selected contractors to expedite those projects.

Consumers interested in becoming members may obtain a Visitor’s Pass to attend an Open House by contacting the showrooms listed above or visiting www.directbuy.com.

About DirectBuy

For more than 37 years, DirectBuy has been showing thousands of consumers unparalleled ways to save as they shop for virtually everything for in and around their homes – from furnishings, home improvement and flooring, to entertainment and outdoor products, accessories and much, much more. With more than 160 locations in North America, DirectBuy offers its members access to approximately 700 brand-name manufacturers and their authorized suppliers in the US, and more than 500 brand-name manufacturers and authorized suppliers in Canada.

Consumers interested in seeing DirectBuy’s savings, service and selection up close may obtain a Visitor’s Pass to attend an Open House by visiting www.directbuy.com or www.directbuycares.com.

About Zoomin Groomin
Zooming Groomin Mobile Pet Spa, with corporate offices in Norwell, Massachusetts, is a pet grooming service that provides convenient, professional, door-to-door pet grooming, and is owned and operated by a team of professionals with copious experience in sales, marketing, management and pet care.  The company is franchising new locations to groomers and other pet enthusiasts throughout the country.

The Standard Spa Package rivals those of popular human spas, and pampers pets with a luxurious hydrosurge therapeutic bath, fluff drying, hair trimming and styling, ear cleaning, tooth brushing, nail maintenance, playtime and special treats.  The Medicated Spa Package for pets includes aromatherapy and hot oil treatments. For more information, please visit www.ZoominGroomin.com.

Groomathon to benefit MSPCA. DirectBuy of BostonSouth, Rockland, to host pet grooming event on Saturday, Jan. 31Read More

DirectBuy of Long Beach donates to Lydia’s House

Long Beach, CA – DirectBuy, the leading members-only showroom and home design center that offers merchandise direct from manufacturers and their authorized suppliers, is proud to announce that DirectBuy of Long Beach had the distinct privilege of donating unwrapped toys, clothing, gifts and other charitable items to the Lydia’s House Women’s Shelter.

The owners of DirectBuy of Long Beach, accompanied by some of their staff members, visited the women and children of Lydia’s House on December 22, 2008 to present them with the donated gifts. “We set up in front of the Christmas tree in the living room while all of the house residents sat around,” explained John Remar, co-owner of DirectBuy Long Beach. “We started calling off names and the children came running at us. It was such a great experience and very heart warming.” After the children opened their gifts, the DirectBuy staff were given a tour of Lydia’s House and gained further knowledge of the facilit’s operations.

Lydia’s House is a women’s shelter for single mothers and victims of abuse and works to provide transitional housing, goal-oriented support services and access to community resources for more than 275 local women and their children. In partnership with volunteers and donors – such as DirectBuy of Long Beach – Lydia’s House works to end domestic violence by continuing to provide a place of healing and a voice of hope.

Adopting a local shelter for the holidays was a goal of the owners as well as the entire staff, who wanted to give back to a community that has helped them so much over the years. “We felt the need to give back to those that our less fortunate than ourselves considering how the economy is suffering,” said Remar. “We hope that our contributions will make a huge impact on the women and children of Lydia’s House in the coming year.”

DirectBuy of Long Beach reached out to their members to ask for their help in donating gifts and money to Lydia’s House by hosting two full weeks of sharing from December 6 to December 21. Everything from word-of-mouth to email blasts were used to promote the program to staff and members, and the team at DirectBuy also designed and displayed a wish list of gifts and donation box in the showroom lobby to increase the program’s visibility with members.

DirectBuy of Long Beach, which has a 30,000 sq. foot showroom and is conveniently located at 2401 E. Willow Street in Signal Hill, California, offers consumers a comfortable, welcoming setting and design center where they finally have the financial control of buying direct.

“DirectBuy of Long Beach sets itself apart from traditional retailers by providing consumers with a low-cost, ‘one-stop shopping’ destination where they can furnish, build or renovate their home,” said co-owner Jock Petersen. “Members enjoy personalized service as they navigate through our extensive selection of brand-name, top-of-the-line merchandise.”

DirectBuy of Long Beach offers area residents thousands of items, including kitchen cabinets, flat-screen televisions and major appliances from more than 700 top manufacturers and their authorized suppliers. 

To assist members with their home renovation projects, DirectBuy employs interior designers and product specialists who are specially trained in one of five areas of merchandise: Home Furnishing, Home Improvement, Flooring, Accessories, and Entertainment/Outdoor.

DirectBuy members also have access to renowned designer Christopher Lowell.  Lowell has designed twelve room settings – created exclusively with products available through DirectBuy – using his Seven Layers of Design.  An innovative approach to home décor, The Seven Layers of Design keeps homeowners on budget and from feeling overwhelmed by their project.

Lydia’s House

Lydia House provides hope and help for the South Bay’s rapidly growing number of homeless single women and mothers with children. Whether they are seeking shelter because of abuse, addiction, or financial problems, women and children find the physical, emotional and spiritual support they need each year in their safe, family-oriented housing and New Life Program. For more information on Lydia’s House, please call (562) 591-1292 or email info@lbrm.org.

DirectBuy Membership

Consumers who are interested in joining DirectBuy of Long Beach are encouraged to attend an exclusive Open House event, which is designed to educate families about DirectBuy’s unique business model.  The Open House also helps consumers better understand how DirectBuy members avoid traditional retail markup when purchasing brand-name merchandise. 

To request a “Free Insider’s Guide to Buying Direct” and a Visitor’s Pass to learn more about the superior value and benefits of a DirectBuy membership, call 562-489-7850 or visit www.directbuy.com.

About DirectBuy

For more than 37 years, DirectBuy has been showing thousands of consumers unparalleled ways to save as they shop for virtually everything for in and around their homes – from furnishings, home improvement and flooring, to entertainment and outdoor products, accessories and much, much more. With more than 160 locations in North America, DirectBuy offers its members access to approximately 700 brand-name manufacturers and their authorized suppliers in the US, and more than 500 brand-name manufacturers and authorized suppliers in Canada.

Consumers interested in seeing DirectBuy’s savings, service and selection up close may obtain a Visitor’s Pass to attend an Open House by visiting www.directbuy.com or www.directbuycares.com.

 

DirectBuy of Long Beach donates to Lydia’s HouseRead More

DirectBuy plays Santa for robbery victim.

ROCKLAND, MA…

For Jose Lacen, Christmas easily could have been ruined when thieves took his television, some cash and the presents for his two daughters. But no matter the amount of material items the thieves stole, they couldn’t take his Christmas spirit. Touched by Lacen’s story, DirectBuy of Boston South, the leading members-only and home improvement center, helped to spread more of that spirit by replacing the stolen television.

DirectBuy of Boston South Owner John Massaria, along with Sales Manager Marc Brennan, delivered the 37-inch flat screen to Lacen’s Roslindale home. It was a gift sent from heaven for Lacen, confined to a wheelchair since an illness left him in a coma for a month back in 2000, who relies on the television for company.

“When we heard about what happened to Jose, and his unwillingness to give up, it wasn’t a question of could we help him out, but how quickly,” said Massaria.

In addition to delivering the television, Massaria and Brennan set up a DVD player that another well-wisher had dropped off earlier. Massaria also arranged for Comcast to upgrade his wiring for the new television set.

DirectBuy of Boston South’s gifts were but a few Lacen received after word of his plight got out. Among the items contributed by other “secret Santas” were replacement gifts for his 10-year-old and 18-year-old daughters.

Said Lacen, “So many people have been so kind and that’s something I’ll never take for granted. I’ve been blessed all over the place.”

Added Massaria, “It’s unfortunate what happened to Jose but the response to his situation shows that the good and decent people are many and that the Christmas spirit is still very much alive.”

Lacen is not the only member of the community that DirectBuy is helping out this holiday season. DirectBuy of Boston South, and the other DirectBuy locations in greater Boston are holding a holiday food drive. Those wishing to contribute canned goods and starches (e.g. dry cereal, pasta, etc.) to DirectBuy’s holiday food drive can visit DirectBuy Showrooms at the following addresses:

  • DirectBuy of Boston South, 11A Commerce Road, Rockland, MA, 781-878-8846.
  •  DirectBuy of Boston West, 422 Boston Turnpike, Shrewsbury, MA, 508-842-8800.
  •  DirectBuy of Boston North, 100A Fallon Road, Stoneham, MA, 781-438-8111.

DirectBuy franchises offer members the opportunity to enjoy enormous savings on home furnishings, home improvement items, entertainment and outdoor products and accessories by purchasing wholesale, directly from the manufacturer. In addition, DirectBuy boasts a team of designers to help members with their purchases and gives them access to a roster of hand-selected contractors to expedite those projects.

Consumers interested in becoming members may obtain a Visitor’s Pass to attend an Open House by contacting the showrooms listed above or visiting www.directbuy.com.

About DirectBuy

For more than 37 years, DirectBuy has been showing thousands of consumers unparalleled ways to save as they shop for virtually everything for in and around their homes – from furnishings, home improvement and flooring, to entertainment and outdoor products, accessories and much, much more. With more than 160 locations in North America, DirectBuy offers its members access to approximately 700 brand-name manufacturers and their authorized suppliers in the US, and more than 500 brand-name manufacturers and authorized suppliers in Canada.

Consumers interested in seeing DirectBuy’s savings, service and selection up close may obtain a Visitor’s Pass to attend an Open House by visiting www.directbuy.com or www.directbuycares.com.

DirectBuy plays Santa for robbery victim.Read More

Mercedes Zoldos a “star” at DirectBuy’s international conference

CHEEKTOWAGA, NY and SAN FRANCISCO, CA…

Mercedes Zoldos, Orchard Park resident and service manager at DirectBuy of Buffalo, didn’t necessarily leave her heart in San Francisco. Yet it’s quite likely she will remember San Francisco for quite some time after being recognized as one of DirectBuy’s “service stars” at DirectBuy’s international sales and conference last month in the city by the bay.

DirectBuy’s “Service Star” honors are based on a number of criteria, including merchandise volume, star ratings, member polls, personal accomplishment and years of service. Zoldos finished eighth out of literally hundreds of service professionals at the more than 160 DirectBuy showrooms across the U.S. and Canada.

“It’s great to attend DirectBuy’s international conference for a lot of reasons: new ideas, meeting other center owners and employees and just a whole lot of fun in a great location. To be recognized by Corporate as one of the top 10 among your peers is really icing on the cake and a tremendous honor,” said Zoldos.

Held from November 22 to 25 at the San Francisco Marriott, DirectBuy’s conference, appropriately titled the Brilliance by the Bay, brought DirectBuy center owners from across the U.S. and Canada. Besides fun and festivities, the conference included an awards banquet, where Zoldos received this distinction.

“I’ve run out of superlatives to use when describing the job Mercedes does for our organization. When it comes to serving our customers, staff and the community, she really is a service star,” said Mark Klinger, owner of DirectBuy of Buffalo.

A former veterinarian technician, Zoldos has worked for DirectBuy for the past three and a half years, first in Houston and for the past two years at DirectBuy of Buffalo. Married and the mother of two grown sons, Shawn and Eric, she lives in Orchard Park with her husband Darb.

As the leading members-only showroom and home design center, DirectBuy offers manufacturer-direct pricing on products ranging from light fixtures to televisions to kitchen cabinets, all from more than 700 manufacturers and their authorized suppliers. DirectBuy also offers design services to its members, as well as a listing of local contractors who offer installation services to DirectBuy members, many times at a discounted rate. Conveniently located at 4950 Genesee Street in Cheektowaga, New York, DirectBuy offers members a comfortable setting, where they finally have the financial control of buying direct.

For more information on a DirectBuy membership, you can call 716-684-1400 or visit

www.directbuy-buffalo.com.

About DirectBuy

Since 1971, DirectBuy has helped hundreds of thousands of families enjoy a better quality of life, enabling them to buy directly from more than 700 manufacturers and their authorized suppliers. Buying direct makes members’ hard-earned money to go much further, while having the selection and choice not available at any retail store. DirectBuy has been serving the greater Buffalo area since 2005. Access to confidential prices, local suppliers, and unparalleled selection helps make members’ dream projects a reality.  It’s a comfortable setting, where you finally have the financial control of buying direct. DirectBuy of Buffalo is one of more than 160 DirectBuy showrooms throughout North America.

Consumers interested in becoming members may obtain a Visitor’s Pass to attend an Open House by contacting DirectBuy at 716-684-1400, or visiting www.DirectBuy-Buffalo.com. 

To learn more about the superior value and benefits of a DirectBuy membership, visit www.directbuycares.com.

 

 

 

Mercedes Zoldos a “star” at DirectBuy’s international conferenceRead More

Versai The Wine Bar teams with DirectBuy to help Yorba Linda residents recover from Fire Ravages with an event set for Wednesday, January 14

YORBA LINDA, CA…

Robert Sarai, the innovative restaurateur of Fitness Pizza & Grill, and the newly minted Versai the Wine Bar, knows his neighbors need help after suffering losses caused by recent fires that destroyed more than 150 homes in the city.

Teaming up with DirectBuy of Orange County, the versatile Sarai announced plans to host a wine and food event on Wednesday, January 14, at his elegant wine bar to help contribute relief to fire victims. The event will run from 5 p.m. to 10 p.m. 

He states, “We are all affected when disaster strikes, and our impulse is first to help our neighbors and support their rebuilding efforts. We will pull out all stops to make this event delicious, effervescent, and memorable.”

Sarai, a DirectBuy member, was thrilled when Geoff and Ann Rocke, co-owners of the members-only showroom, offered guests at the event the chance to win a free DirectBuy membership. So, in addition to an evening of fabulous food, wine and entertainment, the $85 cost for admission gives each attendee an automatic entry in the drawing for the membership, valued in excess of $5,000.00.

Moreover, Sarai has added that 50 percent of all proceeds for the event be donated to victims of the fires. Guests can sample wines from the Old and New worlds with plenty to eat. These dishes include a cheese-fruit platter, beef and chicken kabob sauté, coconut shrimp, crab cakes, kobe beef lobster and spinach ravioli, finished with an assortment of desserts. “You can be assured that no one participating in this fundraiser will go away hungry,” Sarai asserts.

“Robert is a fine person, makes delicious food, pours and sells a variety of wines, and is an outstanding member of the business community in Yorba Linda.  I am also proud he is a happy member of DirectBuy,” Rocke says. “We live in a great place, and when something as unpredictable as wild fires attacks our community, we’ve got to step up to help.”

Guests who attend this event can sip and stock up on wine for gift giving and entertaining. In addition to the food and wine, guests will mingle with live sensational music. “We live in interesting times, we want to help our neighbors directly and bring a little happiness into the situation,” Rocke says.

Rocke adds he intends to stock up on wines himself.  “Great selection and value—that’s what makes Versai the Wine Bar so appealing. We look forward to supporting our neighbors and this is more than fine food and wine pairings—it is a pair of local businesses reaching out.”

As you walk into Versai the Wine Bar you will feel as though you’ve journeyed to Europe and other ports of California with just the right level of cozy intimacy. Versai is draped with twinkling grape vines and elegantly lit candle chandeliers add to the enchantment as you explore a wall to wall wooded cherry bar with custom vintage architectural design. This ambience sets the stage for a memorable experience. This upscale chateau tasting room is committed to excellent hospitality always eager to please and delight its guests.

About Fitness Pizza & Grill and Versai the Wine Bar

The award-winning Fitness Pizza & Grill was established in 1989 and is located one block east of the Richard Nixon Library in the heart of Yorba Linda, California.  Due to its overwhelming success, a second Fitness Grill was established in 1991 in the urban downtown area of Brea.  Fueled by his culinary instincts. Robert most recently invented a new “haute spot”, a wine bar extending the Fitness Pizza and Grill concept by offering healthy and tasty combinations of savory food selections accompanied by world class vintages. Fitness Pizza & Grill Awards include: Best of OC Dining Spot 2007, The Zagat Award and YELP.

About Versai, the Wine Bar

Zagat rated Versai the Wine Bar, adjacent to the original restaurant at 18248 Imperial Highway. Versai has its own distinct personality and opened with great consumer acclaim on April 16, 2008. Versai the Wine Bar offers a vast array of vintages from around the world in a chateau room environment, with knowledgeable wine ambassadors able to inform serious wine buffs and newbies alike. Versai the Wine Bar urges everyone to sign up for announcements of upcoming travels through the wine regions of the world. See our calendar of events at www.versaithewinebar.com. Please visit also www.fitnessgrill.com.

About DirectBuy:

DirectBuy, the members-only showroom and home design center that offers merchandise at manufacturer-direct prices, opened its full-service design showroom in Anaheim Hills, California in July of 2007. DirectBuy of Northeast Orange County is located at 4925 East Hunter Avenue, and offers area residents a vast array of items, including kitchen cabinets, flooring, lighting, and major appliances, from more than 700 top manufacturers and their authorized suppliers. For more information please visit www.directbuy.com.

 

Versai The Wine Bar teams with DirectBuy to help Yorba Linda residents recover from Fire Ravages with an event set for Wednesday, January 14Read More