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DirectBuy of Syracuse

Bridgeport resident Jennifer Dailey receives Top Service recognition at DirectBuy conference

Jennifer Dailey
Jennifer Dailey of DirectBuy of Syracuse

EAST SYRACUSE, NEW YORK…

Bridgeport resident Jennifer Dailey, a service specialist at DirectBuy of Syracuse, was recently recognized as Top Service Quarterly Champion for the first quarter of 2010 at DirectBuy’s International Sales & Service Conference, held May 23-26 in Dallas, Texas.

Each quarter, DirectBuy Club owners nominate those service professionals who go above and beyond the call of duty for DirectBuy members. Nominees are then awarded Gold, Silver, or Bronze status under DirectBuy’s awards and recognition program. Dailey’s performance in the first quarter of 2010 earned her Gold recognition among her peers out of 150-plus DirectBuy Club representatives at the conference.

“Jennifer continuously excels in delivering excellent service to our members,” said Melina Cholmondeley, owner of DirectBuy of Syracuse. “In particular, she’s very good with new members in helping them get the most of out of their DirectBuy membership.”

Dailey’s responsibilities include delivering new member orientations, coordinating with current members, and updating the Club’s library of catalogs. She also serves as a facilitator with member orders, making sure those orders are placed correctly, and received in a timely fashion.

“I’m one of the lucky people who truly love their job. Part of that is having a great relationship with my co-workers, especially the service staff,” said Dailey. “The rest is that it’s an indescribable feeling when you help a member save so much and literally create the home of their dreams.”

Prior to working for DirectBuy, Dailey worked in retail for a local cosmetics company. A native of the Syracuse area, she lives in Bridgeport with her mother and 10-year-old daughter Jessica.

The leading home improvement and furnishings club with direct insider prices, DirectBuy Club offers manufacturer-direct pricing on products ranging from light fixtures to televisions to kitchen cabinets, all from more than 700 manufacturers or their authorized suppliers. DirectBuy Club also offers design, delivery, and installation services.

DirectBuy of Syracuse is conveniently located at 6804 East Manlius Center Road in East Syracuse. DirectBuy Club provides a comfortable, country club setting, where consumers finally have the financial control of buying direct.

For more information on a DirectBuy membership, visit directbuycares.com.

About DirectBuy Club

For more than 39 years, DirectBuy Club has been showing thousands of consumers unparalleled ways to save as they shop for virtually everything for in and around their homes – from furnishings, home improvement, and flooring, to entertainment and outdoor products, accessories, and much, much more. With more than 150 locations in North America, DirectBuy Club offers its members access to more than 700 brand-name manufacturers or their authorized suppliers in the U.S. and more than 500 brand-name manufacturers or their authorized suppliers in Canada. Consumers interested in seeing DirectBuy Club’s savings, service, and selection up close may obtain a Visitor’s Pass to attend an Open House by visiting www.directbuy.com or www.directbuycares.com.

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DirectBuy of Syracuse receives Top Customer Service Award at International Conference in Dallas, Texas.

EAST SYRACUSE, NY AND MERRILLVILLE, IN…

DirectBuy Club, the leading home improvement and home furnishings club with direct insider prices, recently announced at its International Sales & Service Conference in Dallas, Texas, that DirectBuy of Syracuse as the 2010 Top Customer Service Star Rating Club.

DirectBuy clubs have the opportunity to be recognized as a Top Customer Service Star Rating Club based on the results of a customer service survey that goes out monthly to new and old members, as well as to consumers who visited a DirectBuy location and declined to become members, regarding their experiences with DirectBuy. The survey measures all clubs according to DirectBuy’s Service Theme and Standards, from the appointment-setting process and new member orientation all the way to problem resolution and renewals.

“DirectBuy of Syracuse achieved a 5-Star Customer Service Rating for five of the six quarters of the qualification for this award. They narrowly missed having six straight quarters of 5-Star Ratings by just .02 points!” said Patti Titus, DirectBuy Corporate’s Senior Director of Merchandise Services. “That speaks to how focused they continue to be in delivering the absolute best member experiences each and every time, and also stands as a testament to the talents of their team members.”

DirectBuy of Syracuse owners Maurice King and Melina Cholmondeley accepted a commemorative plaque onstage at DirectBuy’s International Sales & Service Conference.

“We take customer service very seriously at DirectBuy of Syracuse. We’re constantly looking for ways to improve,” said King. “This award really is a testimony to our staff. It is a team effort all the way as we strive to elevate the shopping experience for our members while continuing to provide them with tremendous selection and savings.”

DirectBuy of Syracuse offers area residents thousands of items, including kitchen cabinets, flat-screen televisions and major appliances from more than 700 top manufacturers and their authorized suppliers. 

To assist members with their home renovation projects, DirectBuy employs interior designers and product specialists who are specially trained in one of five areas of merchandise: Home Furnishing, Home Improvement, Flooring, Accessories, and Entertainment/Outdoor.

DirectBuy of Syracuse, conveniently located at 6804 Manlius Center Road in East Syracuse, offers consumers a comfortable, welcoming setting and design center where they finally have the financial control of buying direct.

About DirectBuy Club

For more than 39 years, DirectBuy Club has been showing thousands of consumers unparalleled ways to save as they shop for virtually everything for in and around their homes – from furnishings, home improvement and flooring, to entertainment and outdoor products, accessories, and much, much more. With more than 150 locations in North America, DirectBuy Club offers its members access to more than 700 brand-name manufacturers or their authorized suppliers in the US, and more than 500 brand-name manufacturers or their authorized suppliers in Canada.

Consumers interested in seeing DirectBuy Club’s savings, service, and selection up close may obtain a Visitor’s Pass to attend an Open House by visiting www.directbuy.com or www.directbuycares.com.

DirectBuy of Syracuse receives Top Customer Service Award at International Conference in Dallas, Texas.Read More