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AdamsComm, Inc. offers maintenance program

photo of John Adams, president of Adams Communications
John Adams, president of Adams Communications

CARVER, MA…

Even in the Internet age, the telephone remains the primary tool for doing business for many small businesses and companies. In fact, for many of these companies, no phone service can literally mean no business. To better serve those companies, AdamsComm, Inc, providers of sophisticated and easy-to-use IP telephone systems, recently announced a maintenance program for both its current customers and companies that utilize phone systems from other vendors.

“Phone systems are like automobiles. If you drive them, they are going to need an oil change and other service periodically to operate at peak efficiency. Otherwise, the car will be in the shop,” said John Adams, president of AdamsComm, Inc. “The only difference being you can always get a rental car. With a phone system, if you are down for any length of time it can mean lost business.”

AdamsComm, Inc.’s maintenance program includes regular system and program updates, system monitoring, virus protection and other preventative measures. The maintenance can be set up to fit the needs of the company and the system.

“One of the larger issues in the telecommunications industry right now is phone hackers. That’s where people hack into your phone system and then utilize your phone system to make international calls—even using your phone number for international phone cards,” said Adams. “By putting a maintenance program into place, you further protect yourself from hackers and scam artists.”

The cost of AdamsComm, Inc. maintenance plans start at $50 a month.

AdamsComm offers customized design, implementation and support of IP telephone systems and applications, voice mail systems, call centers and infrastructure cabling for small-to-mid-sized businesses. This service includes steps to prevent hackers from breaking into your phone system. AdamsComm, Inc. also provides a free audit of phone systems for non-clients. The company has provided effective communications solutions to over 500 clients including Mutual Bank, Emerald Physicians and Rising Tide Charter Schools.

Located at 128 Main Street, Suite 11, in Carver, Massachusetts, AdamsComm, Inc. serves clients on the South Shore, Cape Cod, Greater Boston, and Metrowest. In addition to 24/7 on-call service, Adams can be onsite, as needed, within four hours.

For more information on AdamsComm, Inc.’s services, you can call 508-866-4086 or visit www.adamscomm.net.

AdamsComm, Inc. Business Communications Solutions

AdamsComm, Inc. draws upon extensive knowledge and experience to provide both small and large businesses with state-of-the-art communication solutions. With more than 20 years of industry experience in solution design, implementation and support, Adams Communications capably assists clients with voice, data and fiber optic cabling as well as with carrier services and on-site staff training. All of the company’s technicians are factory certified, ensuring the highest level of support and service. Adams Communications is an authorized dealer for Allworx and Samsung Telecommunications Systems.

Headquartered at 128 Main Street, Suite 11 Carver, MA. AdamsComm, Inc. is a member of the Plymouth Area Chamber of Commerce and The Better Business Bureau. For more information, visit the website at http://www.adamscomm.net or contact (508) 866-4086.

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How can business owners protect themselves against phone hackers

photo of John Adams, president of Adams Communications
John Adams, president of Adams Communications

CARVER, MA…

It may not grab the headlines as a credit card breaches, but phone hacking has quickly become public enemy number one for small- to medium-sized businesses who don’t take the precautions needed to protect their phone system. If you’re only paying attention to your phone expenses when the bill arrives every month–like practically all people and companies do–the costs of these hacks can be in the tens of thousands of dollars before you catch on.

“How it works is almost too simple. Hackers gain access to voicemail boxes or VoIP credentials and then are able to set up to forward or originate calls to premium numbers, mostly international, through which the hacker receives a cut of the charges collected,” said John Adams, president of AdamsComm, Inc. a Carver, MA-based provider of IP telephone systems and technology. “One of the most clever, phone-hacking schemes is to then take your company’s phone credentials and use them for calling cards.”

So, what can you do? Adams recommends a number of precautionary steps prevent hackers from accessing your phone system. For starters, have a strong voicemail passcode. Avoid using generic or default passcodes like 1234, 4321 or 0000 or passcodes that the same numbers as the phone or extension number. Also a 6-digit passcode is more difficult to crack than a 4-digit code.

Business owners also want to ensure that their VOIP server is behind a strong firewall. Hackers will often gain access to your system as a remote VOIP extension. This allows them to place calls from your phone lines as if they were an employee of the company. By installing your VOIP server behind your firewall, you will help eliminate this threat. Also, check with your VOIP server vendor to make sure that your system has the latest software upgrades from the manufacturer.

Some other steps Adams recommends include removing un-used mailboxes in your system as employees leave the company. He also recommends setting up voicemail accounts to automatically lock after a certain number of invalid attempts to ensure the hackers don’t have an unlimited number of tries to break into your system.

“Probably the simplest way to stop the hackers is to disable international calls by default and then have a special authorization code for those people at your first who occasionally need to make international calls,” said Adams. “What really makes most companies vulnerable to hackers is a lack of awareness, that it could happen to them.”

AdamsComm offers customized design, implementation and support of IP telephone systems and applications, voice mail systems, call centers and infrastructure cabling for small-to-mid-sized businesses. This service includes steps to prevent hackers from breaking into your phone system. AdamsComm, Inc. also provides a free audit of phone systems for non-clients.  The company has provided effective communications solutions to over 500 clients including Mutual Bank, Emerald Physicians and Rising Tide Charter Schools.

Located at 128 Main Street, Suite 11, in Carver, Massachusetts, AdamsComm, Inc. serves clients on the South Shore, Cape Cod, Greater Boston, and Metrowest. In addition to 24/7 on-call service, Adams can be onsite, as needed, within four hours.

For more information on the new IT division and AdamsComm, Inc.’s services, you can call 508-866-4086 or visit www.adamscomm.net.

AdamsComm, Inc. Business Communications Solutions

AdamsComm, Inc. draws upon extensive knowledge and experience to provide both small and large businesses with state-of-the-art communication solutions. With more than 20 years of industry experience in solution design, implementation and support, Adams Communications capably assists clients with voice, data and fiber optic cabling as well as with carrier services and on-site staff training. All of the company’s technicians are factory certified, ensuring the highest level of support and service. Adams Communications is an authorized dealer for Allworx and Samsung Telecommunications Systems.

Headquartered at 128 Main Street, Suite 11 Carver, MA. AdamsComm, Inc. is a member of the Plymouth Area Chamber of Commerce and The Better Business Bureau. For more information, visit the website at http://www.adamscomm.net or contact (508) 866-4086.

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AdamsComm, Inc. offers weather cancellation solutions

photo of John Adams, president of Adams Communications
John Adams, president of Adams Communications

CARVER, MA…

Over the past four weeks, practically every organization in the greater Boston area has had to cancel or delay work, school, service, etc. For many, that’s meant either checking the local news, a company or school website, or waiting/sending text messages. AdamsComm, Inc., providers of sophisticated and easy to use IP telephone systems, has recently experienced a number of clients incorporating cancellation notices into their communications systems.

“There are certainly more efficient ways than having one employee calling everyone or waiting all the way through the alphabet for your organization to be listed or not listed on the local news,” said John Adams, president of AdamsComm, Inc. “Most modern telephone systems have the capabilities to set up a dedicated weather/cancellation line. Most companies just don’t know it.”

For both private companies and public agencies, Adams recommends setting up a weather mode of operation and a special phantom extension specifically for cancellations and delays. This extension can be accessed by calling the company auto-attendant or a dedicated telephone number.

“What these alternatives do is put the onus on the employee to call in for information rather than have the business owner or HR person calling, e-mailing or texting everyone,” said Adams.

Adds Adams, “Usually these options don’t require an investment in new hardware and enable users to provide information regarding cancellations, delays or other important messages remotely. If your company’s phone system doesn’t have this capability, it’s probably time to investigate an upgrade. That’s something that could be determined with a simple phone audit.”

AdamsComm offers customized design, implementation and support of IP telephone systems and applications, voice mail systems, call centers and infrastructure cabling for small-to-mid-sized businesses. The company has provided effective communications solutions to over 500 clients including Mutual Bank, Emerald Physicians and Rising Tide Charter Schools.

Located at 128 Main Street, Suite 11, in Carver, Massachusetts, AdamsComm, Inc. serves clients on the South Shore, Cape Cod, Greater Boston, and Metrowest. In addition to 24/7 on-call service, Adams can be onsite, as needed, within four hours.

For more information on the new IT division and AdamsComm’s services, you can call 508-866-4086 or visit www.adamscomm.net.

AdamsComm, Inc. Business Communications Solutions

AdamsComm, Inc. draws upon extensive knowledge and experience to provide both small and large businesses with state-of-the-art communication solutions. With more than 20 years of industry experience in solution design, implementation and support, Adams Communications capably assists clients with voice, data and fiber optic cabling as well as with carrier services and on-site staff training. All of the company’s technicians are factory certified, ensuring the highest level of support and service. Adams Communications is an authorized dealer for Allworx and Samsung Telecommunications Systems.

Headquartered at 128 Main Street, Suite 11 Carver, MA. AdamsComm, Inc. is a member of the Plymouth Area Chamber of Commerce and The Better Business Bureau. For more information, visit the website at http://www.adamscomm.net or contact (508) 866-4086.

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AdamsComm, Inc. expands offerings for IT companies

photo of John Adams, president of Adams Communications
John Adams, president of Adams Communications

CARVER, MA…

AdamsComm, Inc., providers of sophisticated and agile IP telephone systems and technology, recently announced the creation of a special division to better serve IT firms. The Carver, MA-based firm created the division to develop partnership opportunities for IT firms that do not offer telecommunications services.

“There’s a natural overlap between a company’s computer network and telephones. That’s why some IT firms have started dabbling in offering telecom services as an extra. The reality is that telecommunications is a specialty that requires a certain level of experience and expertise,” said John Adams, president of AdamsComm, Inc. “Our IT division will act as the telecommunications arm for IT firms that don’t offer telecom. We can also provide a similar service for IT firms that do sell phones but might need a higher level of expertise for certain customers.”

In partnering with AdamsComm, IT firms can provide clients a wide range of products and services. AdamsComm offers customized design, implementation and support of IP telephone systems and applications, voice mail systems, call centers and infrastructure cabling for small-to-mid-sized businesses. With a savvy staff, the company has provided cost-effective communications solutions to a number of clients including Mutual Bank, Emerald Physicians and Rising Tide Charter Schools.

Located at 128 Main Street, Suite 11, in Carver, Massachusetts, AdamsComm, Inc. serves clients on the South Shore, Cape Cod, Greater Boston, and Metrowest. In addition to 24/7 on-call service, Adams can be onsite, as needed, within four hours.

For more information on the new IT division and AdamsComm’s services, you can call 508-866-4086 or visit www.adamscomm.net.

Adams’ Business Communications Solutions

AdamsComm, Inc. draws upon extensive knowledge and experience to provide both small and large businesses with state-of-the-art communication solutions. With more than 20 years of industry experience in solution design, implementation and support, Adams Communications capably assists clients with voice, data and fiber optic cabling as well as with carrier services and on-site staff training. All of the company’s technicians are factory certified, ensuring the highest level of support and service. Adams Communications is an authorized dealer for Allworx and Samsung Telecommunications Systems.

Headquartered at 128 Main Street, Suite D, Carver, MA. AdamsComm, Inc. is a member of the Plymouth Area Chamber of Commerce and The Better Business Bureau. For more information, visit the website at http://www.adamscomm.net or contact (508) 866-4086.

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