Old Colony Elder Services (OCES), the non-profit agency proudly serving older adults and individuals with disabilities throughout greater Plymouth County and surrounding towns, has announced two staff promotions at their Brockton, MA headquarters.
Samantha Sousa, a resident of Brockton, has been promoted from Home Care Supervisor to Home Care Program Assistant Manager at OCES. In her new role, Ms. Sousa assists in overseeing the daily operations and functionalities of the Home Care Program. This includes conducting routine bi-weekly supervision with Home Care Supervisors, monitoring program transfers, and developing care plan budgets and other reports to ensure compliance and quality within the department. Ms. Sousa began her career at OCES in 2013 as a Care Manager in the Home Care Department where she conducted home visits. She was promoted to Home Care Supervisor in 2015 where she supervised a Program Assistant and team of Case Managers.
Ms. Sousa holds a Bachelor of Arts in Psychology from Stonehill College in Easton, MA and has completed Boston University’s Center for Aging & Disability Education & Research (CADER) Behavioral Health in Aging program. For eight years previous to OCES, Ms. Sousa was employed at Old Colony YMCA’s Brockton and Quincy locations where she served as Youth Advocate, Program Caseworker and Education and Family Liaison for DCF involved youth.
Crystal Carvalho, LSW, a resident of Berkley, MA, has been promoted from Senior Care Options Program Supervisor to Senior Care Options & One Care Plan Program Assistant Manager. In her new role, Ms. Carvalho assists in ensuring coordination, quality, and consistency across Senior Care Options and One Care Plan programs. She is responsible for planning, organizing, managing, and evaluating program operations and staff along with ensuring program integrity and regulatory compliance. Ms. Carvalho joined OCES in 2013 as Care Manager in the Adult Family Care program, where among her responsibilities she conducted consumer assessments, trained caregivers and mentored other newly employed Care Managers. In 2018, she was promoted to Senior Care Options Program Supervisor where she trained and monitored the performance of a team of Geriatric Support Service Coordinators.
Ms. Carvalho is a Licensed Social Worker for the Commonwealth of Massachusetts. She holds a Bachelor of Science in Social Work, with a minor in Psychology from Bridgewater State University. She has a Certificate in Supervision & Leadership from Boston University Center for Aging & Disability Education & Research (CADER). Previous to OCES, Ms. Carvalho was a Supervisor/Senior Job Coach at Lifeworks, Inc., Employment Services Program in Norwood, MA.
Founded in 1974, OCES proudly serves greater Plymouth County and surrounding communities. OCES is a private, non-profit organization headquartered in Brockton with a second office in Plymouth. OCES is designated as one of 25 Aging Services Access Points (ASAPs) in the Commonwealth of Massachusetts. OCES’ mission is to support the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy and safe living. The agency offers a number of programs to serve older adults, individuals with disabilities, their families and caregivers. For more information call 508-584-1561 or visit www.ocesma.org