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Old Colony Elder Services Hosts “Creating Connections” Art Display

July 6, 2016 //  by admin

OCES logoOld Colony Elder Services (OCES), the non-profit agency proudly serving older adults and individuals with disabilities throughout greater Plymouth County and surrounding communities, has partnered with the Boys & Girls Club of Brockton in a project called “Creating Connections”.

OCES asked students in the Club’s Art Program to create posters that illustrate their cultural heritage. The young artists were treated to a pizza party at the OCES office at 144 Main Street in Brockton during which they unveiled their works. The posters will be on display for the public to enjoy on July 13, 2016 from 10 am to 2 pm in the Brockton War Memorial Building at 156 West Elm Street, Brockton.

They will then be installed on the walls of the OCES offices in Plymouth and Brockton.

“We know that, when we work as one, we move young people and communities forward. The partnership between the Boys & Girls Club of Brockton and Old Colony Elder Services demonstrates that spirit. Our work with young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens is the focus for all of our efforts. The Boys & Girls Club of Brockton allows youth and caring adult professionals the ability to join in and advocate in the name of stronger communities,” said Derek Heim, Chief Executive Officer of the Boys & Girls Club of Brockton.

“The posters exemplify our welcome statement, that OCES aspires to welcome everyone without exception,”” said Christine McLaren, Community Programs Director. “This rewarding collaboration further demonstrates OCES’ commitment and service to our entire community.”

About OCES

Founded in 1974, OCES proudly serves greater Plymouth County and surrounding communities. OCES is a private, non-profit organization headquartered in Brockton and designated as one of 26 Aging Services Access Points (ASAPs) in the Commonwealth of Massachusetts. OCES’ mission is to support the independence and dignity of elders and people with disabilities by providing essential information and services that promote healthy and safe living. The agency has 235 employees and operates more than 15 programs serving older adults, individuals with disabilities, their families and caregivers. For more information call 508-584-1561 or visit www.ocesma.org.

About the Boys and Girls Club of Brockton

The Boys & Girls Club of Brockton (BGCB) was founded in 1990 to create a positive place for the youth of Brockton, Massachusetts. In the 25 years since, the Club has expanded its scope greatly by offering a mix of Boys & Girls Clubs of America (BGCA) nationally developed programs and activities unique to our Club. Today we serve more than 1,000 youth ages 5-18 annually through our mission to nurture strong minds, healthy bodies, and community spirit through youth driven, quality programming in a safe and fun environment. For more information visit www.bgcbrockton.org

Old Colony Elder Services Hosts “Creating Connections” Art DisplayRead More

Category: Client NewsTag: Aging Services Access Points, Boys & Girls Club of Brockton, OCES, Old Colony Elder Services

Marathon star Bill Rodgers takes another victory lap. 6th annual Run for Faith to be held Sun., August 14, 8:30am at Plimoth Plantation

June 29, 2016 //  by admin

Four-time Boston Marathon winner and Olympian Bill Rodgers will once again sound the gun for the sixth annual Run for Faith, a 4.58 mile run that commemorates the life of Faith “Marcy” Romboldi. This year’s Run for Faith will take place on Sunday, August 14 at 8:30am at Plimoth Plantation.
Four-time Boston Marathon winner and Olympian Bill Rodgers will once again sound the gun for the sixth annual Run for Faith, a 4.58 mile run that commemorates the life of Faith “Marcy” Romboldi. This year’s Run for Faith will take place on Sunday, August 14 at 8:30am at Plimoth Plantation.

PLYMOUTH, MA… In its short history, the Run for Faith has become known as the Plymouth run offering something for everyone and then some. This year’s 4.58 mile rural course run will take place on Sunday, August 14, at 8:30am at the Plimoth Plantation. Boston Marathon Legend Bill Rodgers will once again fire off the starter’s pistol as the Run for Faith’s Grand Marshall.

“The Run for Faith was built on a foundation of family, community, a love of running and causes everyone can get behind—fighting cancer and scholarships for local kids. We look to continue that tradition with this year’s run,” said Matt Romboldi, one of the founders of the race run in memory of his mother, Faith “Marcy” Romboldi, who lost her battle with cancer in 2010.

To date, the Run for Faith has raised more than $100,000 for local and regional causes. That includes two annual scholarships for graduating Plymouth North and South high school seniors, an annual donation to the Dana Farber’s Yawkey Center for Cancer Care, and contributions to other local cause that were near and dear to Mrs. Romboldi, such as the Plymouth Public Library.

“This year our goal is similar previous years: to raise as much money as we can for these very worthwhile causes and make it a memorable day for everybody,” said Romboldi.

As for the run, The Run for Faith features a 4.58 mile rural course that’s challenging to both experienced and novice runners alike. First place finishers for men’s and women’s will receive $150, $100 for second and $50 for third. There will also be trophies for age group winners.

All women runners to receive tank top and men to receive TechWick T-shirt.  Chip timing will once again be embedded into runner’s number. This technology enables photos to runners to be taken. Water stations are plentiful. Walkers and runners with strollers are welcome.

Post-race “light refreshments” will include bananas, oranges, bagels, muffins and scones.  To amuse younger family members, a jumpy house will be available. A number of vendors will be on hand to sell their wares before and after the race.

The entry fee for the Run for Faith is $25 for individuals before day of the race; $35 for registration on the day of the race. One hundred percent of Run for Faith entry fees go to the aforementioned charities.

Runners can register at www.runforfaithplymouth.org. You can view the course online at http://www.mapmyrun.com/us/plymouth-ma/run-for-faith-plymouth-ma-route-115100461.

Interested sponsors can contact Matthew Romboldi at info@runforfaithplymouth.org.

Marathon star Bill Rodgers takes another victory lap. 6th annual Run for Faith to be held Sun., August 14, 8:30am at Plimoth PlantationRead More

Category: Client News

Companies Quick to Adopt VoiceNation’s Game-Changing Open Source Answering Service Software

June 28, 2016 //  by admin

VoiceNation bg-logoBusinesses from a wide variety of industries have been quick to adopt OpenAnswer, VoiceNation’s revolutionary open source answering service software.

Launched last June, OpenAnswer is based on cutting edge technology and open standards without the restrictions of binding contracts, so call center owners have complete control over their operations. VoiceNation will be showcasing OpenAnswer at the 17th Annual Call Center Week Conference and Expo (booth #1228), June 27 to July 1, 2016 in Las Vegas, Nevada.

Small business owners, open source developers and other Telephone Answering Service (TAS) owners who currently utilize significantly more expensive TAS software have chosen OpenAnswer.

SA Hosted and Managed Services, provider of cloud-based contact center technologies, is utilizing OpenAnswer as the core agent/operator interface for interacting with clients in their software offering, which is being rolled out and tested in AnswerNet call centers throughout North America. VoiceNation has been assisting with the support for the software solution.

“Red Cloud Inc. is now cloud hosting OpenAnswer and has integrated its TAS Call Menu and voicemail system as part of the service. They are focused on providing full hosted solutions for the Answering Service industry and working with VoiceNation on further development of the OpenAnswer product,” said Bruce Meyer, Director of IT, Red Cloud Inc., a full-service, state-of-the art communications provider for call centers and other large-volume communications businesses.

VoiceNation developed OpenAnswer to help evolve the industry away from the proprietary existing solutions that charge per seat and require binding contracts. OpenAnswer is intuitive, intelligent open source live answering software that provides the call center industry with a collaborative solution that is freely available to download, install, and modify. OpenAnswer is built on familiar open source technology like Asterisk, FreePBX, Apache, Linux, PF Sense, SIP and more.

“OpenAnswer is designed to increase operator efficiency, accuracy, and productivity. There are no licensing fees and call center owners get unlimited seats and scalability with OpenAnswer. Countless businesses and organizations have chosen OpenAnswer as their call center software solution since its launch in 2015,” explained Jay Reeder, VoiceNation’s CEO.

Earlier this year, VoiceNation captured the “Best of Show” Award at ITEXPO Florida 2016 for their OpenAnswer exhibit.

For more information, visit VoiceNation.com/OpenAnswer. For more information about Call Center Week, visit CallCenterWeek.com.

About VoiceNation

VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named “Top Provider in Industry” by PC World, the company’s cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.

Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program. To learn more about VoiceNation, visit www.voicenation.com.

Companies Quick to Adopt VoiceNation’s Game-Changing Open Source Answering Service SoftwareRead More

Category: Client NewsTag: open source answering service software, Open Source Live Answering Software, OpenAnswer, TAS, Telephone Answering Service, VoiceNation

Waltham Based CPA Firm Rebrands and Announces New Name and Logo

June 28, 2016 //  by admin

RodmanCPAs Partners_MG_1692 copyThe Waltham, MA-based full service tax and accounting firm known as Rodman & Rodman P.C. has rebranded and officially announced their new company name, Rodman CPAs, and unveiled a new firm graphic identity.

The firm has rebranded to better reflect the firm’s growth, expertise, and comprehensive accounting and tax solutions for clients in a range of industries, including alternative energy.

Steve Rodman CPA, MST, the firm’s president, and partners Kathy Parker CPA, MST and Tom Astore CPA, JD, engaged the marketing and branding expertise of Hailer Marketing Associates and Paris Design to assist with refreshing the firm’s brand.

Initially, the Rodman team was simply looking to update their website after relocating from Newton (where they had been located for two decades) to University Office Park in Waltham. The new 8,500 square foot Waltham office nearly doubled the firm’s space and supported Rodman CPAs’ growth, while enabling them to expand their offerings and provide on-site educational and networking capabilities.

The decision to rebrand came about from a perceived need to reposition Rodman CPAs in the general marketplace – which encompassed the firm’s name change, a better definition of their scope of services, updated messaging, and the development of brand pillars and a positioning statement. All which is reflected through the new name, graphic identity, taglines, collateral, and (soon to be launched) new website.

“One of the first things that we discovered in this process was that no one referred to the firm as Rodman & Rodman P.C. The name by which they were already known and referred to in the industry was Rodman CPAs,” explained Elizabeth Hailer, who managed the rebrand project. “The relocation provided a great opportunity for the firm to transform the new space with the new brand.”

In phase one of the rebrand process, Hailer Marketing reviewed Rodman CPAs’ key priorities and conducted independent research on their market and brand, which included surveying several  constituents as well as key stakeholders. A competitive analysis and internal business strategy and assessment were completed. Phase two of the process involved developing the brand pillars, messaging and positioning statement based on the data, and collaborating with Paris Design in the build out of the firm’s identity and visuals to communicate the brand.

Rodman-Logo-DigitalThe firm’s newly designed “Rodman CPAs” graphic identity represents change and growth, while highlighting their focus on alternative energy. The “O” in Rodman uses a simple, yet refined visual that is not only memorable, but reflects how the firm helps clients perform and succeed during each stage of their business lifecycle, as does the logo tagline “Collaborative Approach. Practical Advice.”

“The process of rebranding, which involved an in-depth analysis of our goals, messaging and company culture, has taken us full circle and set us on our future path. Our enhanced brand reflects our commitment to being a strategic partner to our clients through a collaborative approach and practical advice,” explained Steve Rodman.

About Rodman CPAs

Rodman CPAs provides tax advisory, accounting, and business strategy to small and mid-sized emerging and established businesses. Named one of Accounting Today’s Best Accounting Firms to Work for, and one of the largest accounting firms in Massachusetts by the Boston Business Journal, Rodman CPAs offers an innovative and strategic approach with the personal touch of a smaller regional CPA firm. For more than 50 years, Rodman CPAs has been specializing in customized accounting and tax solutions that improve business performance, processes, financial operations, and information technology.

The firm serves as a true business partner, helping clients perform and succeed during each stage of the business lifecycle. As domain experts in alternative energy, the “Green Team” at Rodman CPAs works with renewable energy producers and businesses throughout the U.S. offering tax advisory, financial, accounting services, and Investment Tax Credit (ITC) studies.

Rodman CPAs is an independent member firm of BDO Alliance USA, which enables them to expand services to clients by accessing the resources of BDO USA, LLP and other Alliance members, ensuring greater flexibility, efficiency, and cost-effectiveness.

For more information, email info@rodmancpa.com, visit their website at http://www.rodmancpa.com or contact (617) 965-5959.

Waltham Based CPA Firm Rebrands and Announces New Name and LogoRead More

Category: Client NewsTag: accountants, alternative energy, CPAs, green team, renewable energy, Rodman CPAs, tax, Waltham

A name is not only a name. Cape Cod firm launches new service to help Cape Cod businesses to determine best business entity – LLC or bust.

June 28, 2016 //  by admin

Attorney Tim McNamara of McNamara & Yates.
Attorney Tim McNamara of McNamara & Yates.

SANDWICH, MA…

Starting your own business involves a number of details—everything from naming your business to office supplies, setting up your books to printing business cards. Yet perhaps the most important decision—deciding what type of business entity your business will be—is made hastily by some small business owners without enough thought about future implications. That’s why McNamara & Yates, a Sandwich, MA-based law firm, has established a small business division.

“When small business owners hang up their shingle, there’s often an assumption that incorporation is necessary to make the company official,” said Business Attorney Timothy McNamara. “Depending on the type of business, incorporating may not be the way to go. That’s why we felt our firm needed a special division to offer this kind of service.”

The most common entity choices for small business owners fall into three categories: sole proprietor, limited liability corporation or LLC and S-Corporation. Many variables factor into what’s the appropriate choice for a particular business. The most notable is risk.

“If you are talking about a one-person operation, the most obvious reason to choose an LLC or S-Corp has to do with risk. Should something go wrong during the course of your business, the LLC or S-Corp designation protects you from potential liability suits where the plaintiff could go after your personal assets rather than those of the business,” said McNamara.

McNamara gives as an example a courier business run by a solo entrepreneur. The courier, by the nature of the business, is exposed to risk and liability throughout the course of making deliveries. That can include potential automobile accidents, damage to parcels, etc. In this situation an LLC or S-Corp would be a suitable option for that business owner.

“The courier in this example has exposures everywhere and would logically have the appropriate insurances to protect his/her business. But filing as an LLC or S-Corp further protects his/her personal assets,” said McNamara. “By contrast, a solo entrepreneur that offers a service with limited risk—let’s say a graphic designer—could reasonably decide to remain a sole proprietor.”

So how does a small business owner make the choice between an LLC and S-Corp?  That decision largely depends on the nature of the business, the future direction of the business and, of course, taxes.

“Accounting fees for an LLC usually won’t eclipse $500 or so. The S-Corp filing can be a few thousand,” said McNamara. “Another consideration is the growth of the company. Does the possibility of the company going public and having shareholders exist?”

The main distinguishing points between LLC’s and S-Corp’s, however are the tax advantages from separating wages from profits in a corporation, versus the convenience of having next to no formalities in the LLC. A business owner can reap significant tax benefits with the corporation on the one hand, but enjoys the most operational flexibility with the LLC on the other.

“S-Corp’s, for example, are required by law to have annual shareholders meetings to vote on any number of things—including the salary of the CEO, who might be a solo entrepreneur,” said McNamara. “Both LLCs and S-Corps are required to file annual reports.”

McNamara advises meeting with an attorney as part of the business formation process and before any major changes.

“Where small business owners get into some difficulty is when there’s a change in the business and they don’t consult an attorney. For example, let’s say the graphic designer decides to take out office space and have one or two freelancers work there. That’s really when they should refile as an LLC or S-Corp to protect your personal assets,” said McNamara.

For more information on business filings or for other small business questions, you can call McNamara & Yates, P.C. at call 508-888-8100.

About McNamara & Yates

Founded in 2004, McNamara & Yates, P.C. is a full-service law firm specializing in business law, estate planning, guardianship, Medicaid planning probate law and bankruptcy. Based on Cape Cod at 128 Route 6A in Sandwich, Massachusetts, McNamara & Yates are committed to providing every client with personal attention and superior legal service at reasonable rates.

For more information, contact (508) 888-8100 or visit their website at http://www.cape-law.com.

A name is not only a name. Cape Cod firm launches new service to help Cape Cod businesses to determine best business entity – LLC or bust.Read More

Category: Client NewsTag: cape cod attorney

Worth the weight. Lapels Dry Cleaning’s annual clothing drive to benefit Big Brother Big Sister raises more than 13,000 pounds of clothing

photo of Lapels Dry Cleaning clothing drive

June 28, 2016 //  by admin

photo of Lapels Dry Cleaning clothing drive
Josh DuBois, of Lapels Dry Cleaning of Cohasset stands in front of clothing donations generated for Lapels Dry Cleaning’s annual drive to benefit Big Brother/Big Sister. Lapels Dry Cleaning of Cohasset customers donated 1,380 pounds of clothing. The overall drive generated more than 13,000 pounds.

HANOVER, MA…

In terms of fundraising efforts, Lapels Dry Cleaning’s Annual Clothing Drive to benefit Big Brother Big Sister carried its weight—figuratively and literally. This year’s drive generated 13,180 pounds, about the equivalent of more than $13,000. The 13,108 represents an all-time high for the annual drive, which, ironically, Lapels Dry Cleaning has been conducting for the past 13 years.

Held from May 7 to May 22, Lapels Dry Cleaning stores in six states– Arizona, Connecticut, Louisiana, Massachusetts, Missouri, and New Jersey—collected clothing from Lapels customers and the general public. The clothing will be sold at Big Brother Big Sister-affiliated thrift shops in those respective states. The sales of those items will go to fund mentoring programs for young girls and boys in those states.

“I guess 13 is our lucky number. We have conducted the Big Brother Big Sister Clothing Drive for 13 years now and we raised more tha $13,000! Each year this drive gets bigger and bigger,” said Kevin Dubois, CEO of Lapels Dry Cleaning. “We could not have done this without the support of the customers and the communities we serve.”

The “13” theme continues with the clothing drive leaders–Lapels Dry Cleaning of Cohasset and Lapels Dry Cleaning of Boston at 621 Tremont Street. Each generated 1,380 pounds of clothing to tie for most donations. Lapels Dry Cleaning of Cohasset was the top generator in 2015 and Lapels Dry Cleaning of Boston took the lead in 2014.

“The amount raised by our Massachusetts stores, 10,878, is very impressive,” said Dubois. “What’s even more impressive is how states like New Jersey (1,037 pounds) and Arizona (575 pounds) with only a few stores generated so many donations.”

“We would like to thank Lapels Dry Cleaning and its franchise owners for once again coming through with a record-breaking fundraiser,” said Steve Beck, of The Big Brother Big Sister Foundation. “I know people associate Lapels Dry Cleaning with being environmentally friendly. Based on the annual success of this clothing drive, I’d have to say they are pretty friendly to the local community as well.”

For complete information on Lapels Dry Cleaning, please visit www.mylapels.com.

Lapels Dry Cleaning – Environmentally Friendly Cleaners
Each Lapels Dry Cleaning store offers a full slate of services, including: same-day dry cleaning; shirt service; tailoring; shoe repair; wedding gown preservation; suede and leather processing; box storage and fur storage. Lapels Dry Cleaning has stores in Arizona (Gilbert, Chandler, Phoenix, Scottsdale), California (Poway), Colorado (Littleton), Connecticut (Cromwell), Florida (Fleming Island, Orange Park, Tampa) Louisiana (Monroe, West Monroe, Delhi, Rayville, Winnsboro), Massachusetts (Abington, Allston, Bedford, Boston, Boston Seaport, Braintree, Brighton, Cambridge, Cohasset, Dedham, Easton, Framingham, Hanover, Hingham, Kingston, Marshfield, Martha’s Vineyard, Natick, Needham, Newtonville, Norton, Quincy, Stoughton, Walpole, Waltham, Wakefield, Wellesley, Westford, Westwood and Wilmington), Michigan (Rochester Hills, West Bloomfield), Mississippi (New Albany, Tupelo, Pontotoc), Missouri (Wildwood), New Jersey (Brick), Ohio (Liberty Township), Oklahoma (Edmond, Oklahoma City), Pennsylvania (Bloomsburg), South Carolina (Myrtle Beach, Pawleys Island), Texas (Bee Cave, Brownsville). Additional locations are coming soon to Boston, MA, Burlington, MA, Canton, MA, Malden, MA, Oxford, MS, Somerville, NJ and the first international store in Doha Qatar.

Lapels Dry Cleaning has received a number of accolades in the franchise world. That includes being ranked as the number one franchise in the Dry Cleaning and Delivery Services category for Entrepreneur’s Annual “Franchise 500” for 2016. Entrepreneur’s “Franchise 500” is the best and most comprehensive rating of franchises in the world and is based on objective, quantifiable measures of a franchise operation.

Lapels has also achieved acclaim in the dry cleaning industry. Lapels Dry Cleaning CEO Kevin Dubois is the co-author of Entrepreneurial Insanity in the Dry Cleaning Business, sold on Amazon.com.

Lapels Dry Cleaning Corporate Offices are located at 962 Washington Street, Hanover, MA 02339.

To learn more about franchise opportunities with Lapels Dry Cleaning, call toll free (866) 695-2735 or email sales@lapelsdrycleaning.com. Additional information and up-to-date company news can also be found on the company’s website, www.lapelsdrycleaning.com.

Worth the weight. Lapels Dry Cleaning’s annual clothing drive to benefit Big Brother Big Sister raises more than 13,000 pounds of clothingRead More

Category: Client News, Franchise NewsTag: dry cleaning franchise opportunity

Cindy Phillips joins Family Dental Group of Paxton

photo of Cindy Phillips of Family Dental Group of Paxton

June 21, 2016 //  by admin

photo of Cindy Phillips of Family Dental Group of Paxton
Cindy Phillips of Family Dental Group of Paxton

PAXTON, MA…

The Family Dental Group of Paxton, located at 581 Pleasant Street, recently announced the addition of Cindy Phillips to its staff as Office Manager/Treatment Coordinator.

Phillips, a Hubbardston resident, has more than 28 years experience working in the dental/orthodontic industry. Most recently, she worked as a treatment coordinator for Dr. Ivan Orup of Concord, Mass.

“We’re delighted to add Cindy to our staff. The depth and breadth of her experience has already been a benefit to our practice,” said Dr. Nikhil Lavana, DMD, who owns and operates Family Dental Group of Paxton with his wife Dr. Archana Lavana, DMD.

Phillips is a licensed dental assistant and holds a dental X-ray certification. She studied dental radiology at Springfield Technical Community College. Phillips also attended Mount Wachusett Community College for general studies.

“I’m quite thankful to both Dr. Lavana’s for this opportunity,” said Phillips. “Everybody is so friendly, staff and patients. I’m really looking forward to growing into this role.”

Phillips resides in Hubbardston with her husband Larry. The couple have five adult children.

For more information on the Family Dental Group of Paxton you can visit www.paxtondentist.com or call 508-755-2905.

About Family Dental Group of Paxton

Located at 581 Pleasant Street in Paxton, The Family Dental Group of Paxton offers: comprehensive examinations; cosmetics; crowns (in just one visit with no messy impressions); teeth whitening with ZOOM; laser dentistry (no needles!); partial and full dentures; root canals; inlays/onlays; extractions; crown lengthening; and emergency services (24-hour emergency phone number available).

The Family Dental Group of Paxton accepts most insurance plans. They also accept payment from most PPO and indemnity plans, including Blue Cross/Blue Shield and Delta Dental. Family Dental Group of Paxton accepts all major credit cards and offers credit card financing plans.

To schedule an initial consultation, please call 508-755-2905. For more information, visit www.paxtondentist.com.

 

 

Cindy Phillips joins Family Dental Group of PaxtonRead More

Category: Client NewsTag: dentist paxton ma, Paxton dentist

VoiceNation Answers the Call for ABC Columbia

June 21, 2016 //  by admin

VoiceNation bg-logoVoiceNation, the industry leader in live answering and virtual receptionist services trusted by thousands of businesses worldwide, supported more than 50,000 calls to Columbia South Carolina’s ABC affiliate WOLO-TV during their May Sweeps Gold Tablet Giveaway contest.

ABC Columbia selected VoiceNation as their partner for their May Sweeps Gold Tablet Giveaway contest. During the month of May, ABC Columbia gave away 40 gold tablets over a four-week period. Twice a day for four weeks straight, WOLO held a contest for their viewers to call in to a toll free number where they could enter their name to the random drawing to win one of the highly popular gold tablets.

“Knowing that the contest would create a huge buzz and thousands of calls from their loyal viewers, ABC Columbia needed a solution that could handle an incredibly high call volume.  Ultimately, they chose VoiceNation as their preferred provider to answer the calls,” said Eric Schurke, Director of Operations at VoiceNation.

Over the course of the month long contest, ABC viewers made over 50,000 calls to the VoiceNation platform that was customized specifically for the Gold Tablet Giveaway contest.  During peak call times, VoiceNation was handling nearly one thousand simultaneous calls.

ABC Columbia’s Station Manager/Program Director Dave Aiken stated, “VoiceNation was most helpful in recommending the voicemail registration system.  We were most pleased with the way VoiceNation worked with us on the execution of this contest. It was the first time the station had used a voicemail registration contest.”

VoiceNation is a leading provider of 24-hour live answering services and call center solutions ranging from appointment setting and simple order processing to voicemail, call patching and more.

Schurke continued, “This wasn’t the first time that we’ve been asked to answer calls on a grand scale. We’ve been working with Comedy Central producers for years now, supporting ‘The Colbert Report’ Atone Phone hotline. Utilizing our own custom solutions and open source technology, VoiceNation has the ability to create answering solutions that most phone companies simply don’t have the technology or bandwidth to support. We were delighted
to partner with ABC on this project.”

About VoiceNation

VoiceNation is the leading provider of 24-hour, professional-grade live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

VoiceNation Answers the Call for ABC ColumbiaRead More

Category: Client NewsTag: live answering, open source technology, professional telephone answering service, virtual receptionist services, VoiceNation

Old Colony Elder Services Receives Proclamation

June 21, 2016 //  by admin

OCES Board President Ted Lang, Mayor Bill Carpenter and Diana DiGiorgi, Executive Director of OCES
OCES Board President Ted Lang, Mayor Bill Carpenter and Diana DiGiorgi, Executive Director of OCES

Old Colony Elder Services (OCES), the non-profit agency proudly serving older adults and individuals with disabilities, was honored with a proclamation recognizing OCES as a vital contributor to greater Plymouth County and surrounding communities in celebration of Senior Corps Week.

Senior Corps Week, held May 16 through 20, 2016, provides an opportunity to salute volunteers from the Foster Grandparent Program, Retired and Senior Volunteer Program (RSVP), and Senior Companion Program, to recognize community sponsors and service partners, and to communicate the impact of those who serve. More than 6100 seniors in Massachusetts contribute their time and talents in one of these three Senior Corps programs.

Mayor Bill Carpenter of Brockton addressed the OCES Board of Directors and presented a proclamation to recognize OCES as a vital contributor to greater Plymouth County and surrounding communities. As the Mayor indicated in his remarks, the official proclamation from the City specifically thanks OCES’ volunteers and acknowledges their positive impact and value to our communities and to our nation.

A federal citation prepared by United States Congressman Stephen F. Lynch, who represents the Eighth District of Massachusetts, was also presented to the OCES Board of Directors to mark the occasion.  Board President Ted Lang and Executive Director Diana DiGiorgi accepted these awards on behalf of OCES.

OCES manages the RSVP for Plymouth County. There are a variety of opportunities available statewide to RSVP Volunteers. They can conduct safety patrols, renovate homes, protect the environment, tutor and mentor youth, respond to natural disasters, and provide other services across the country. To learn about the opportunities OCES has available, contact OCES’ Volunteer Coordinator, Jean-Marie Doyle, at JDoyle@ocesma.org.

About OCES

Founded in 1974, OCES proudly serves greater Plymouth County and surrounding communities. OCES is a private, non-profit organization headquartered in Brockton. OCES is designated as one of 26 Aging Services Access Points (ASAPs) in the Commonwealth of Massachusetts. OCES’ mission is to support the independence and dignity of elders and people with disabilities by providing essential information and services that promote healthy and safe living. The agency has 235 employees and operates more than 15 programs serving older adults, individuals with disabilities, their families and caregivers. For more information call 508-584-1561 or visit www.ocesma.org.

Old Colony Elder Services Receives ProclamationRead More

Category: Client NewsTag: Aging Services Access Points, ASAP, individuals with disabilities, OCES, Old Colony Elder Services, older adults

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