BROCKTON, PLYMOUTH AND BERKLEY, MA… Crystal Carvalho, LSW, a Berkley, MA resident, has been promoted to Senior Care Options & One Care Plan Quality Manager at Old Colony Elder Services (OCES) in Brockton, MA.
In her new role, Ms. Carvalho manages and evaluates the Senior Care Options (SCO) & One Care Plans (OCP), to ensure the programs’ integrity and compliance while meeting contractual obligations. She works closely with OCES’ leadership and agency quality team in the development and implementation of quality improvement initiatives. Along with the SCO & OCP Program Manager, Ms. Carvalho oversees a team of 50 Geriatric Support Service Coordinators, OCP Advocates, supervisors and administrative staff. Ms. Carvalho reports to Samantha Sousa, MassHealth Programs Director at OCES.
Ms. Carvalho has been with OCES for more than a decade, starting as Care Manager in the Adult Family Care program. In 2018, she was promoted to SCO Program Supervisor and in 2020 to SCO & OCP Program Assistant Manager.
Ms. Carvalho is a Licensed Social Worker for the Commonwealth of Massachusetts and holds a Bachelor of Science in Social Work, with a minor in Psychology from Bridgewater State University. She also holds a certificate in Supervision & Leadership from Boston University Center for Aging & Disability Education & Research (CADER).
With offices in Brockton and Plymouth, OCES is the largest provider of in-home and community-based services for older adults and people living with disabilities in Southeastern Massachusetts, and has delivered high-quality services for 50 years.
About OCES
OCES was recognized as one of the 2023 and 2024 Best Places to Work by Cape & Plymouth Business Marketing. OCES has been certified as a woman non-profit organization (W/NPO) by the Supplier Diversity Office (SDO). OCES is a private, nonprofit organization with locations in Brockton and Plymouth. OCES is designated as one of 23 Aging Services Access Points (ASAPs) in the Commonwealth of Massachusetts and proudly serves Plymouth County and surrounding communities.
Through the talent of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community. The agency offers several programs to serve older adults, individuals with disabilities, their families, and caregivers. For more information call 508-584-1561 or visit ocesma.org.
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