BLOOMINGTON, MN AND MERRILLVILLE, IN…
DirectBuy Club, the leading home improvement and home furnishings club with direct insider prices, recently announced at its International Sales & Service Conference in Dallas, Texas, that DirectBuy of Minneapolis had won the coveted Top Renewal Club of the Year award.
The Top Renewal Club award is presented to the DirectBuy Club with the highest percentage of renewals for both first-time members and subsequent renewals. DirectBuy of Minneapolis achieved an 83.7 percent renewal rate for 2009.
“Every Conference, DirectBuy of Minneapolis is always near the top in all our service awards. Last year they were DirectBuy’s Service Club of the Year for 2008, and this is their third year placing in the Top 5 in Member Renewals,” said Joe Tayon, DirectBuy Corporate’s Director of Merchandising-Home Improvement. “These accomplishments are truly a testament to the dedication and hard work of their staff and the commitment of the owners to build a strong service culture.”
DirectBuy of Minneapolis owners Darryn and Dana Fossand accepted the award onstage at the conference.
“Service is the key to retaining your members. Working to constantly improve customer service is something our service staff takes very seriously,” said co-owner Darryn Fossand. “This award really is a testimony to our staff. It is a team effort all the way as we strive to elevate the shopping experience for our members while continuing to provide them with tremendous selection and savings.”
DirectBuy of Minneapolis offers area residents thousands of items, including kitchen cabinets, flat-screen televisions, and major appliances from more than 700 top manufacturers or their authorized suppliers.
To assist members with their home renovation projects, DirectBuy employs interior designers and product specialists who are specially trained in one of five areas of merchandise: Home Furnishing, Home Improvement, Flooring, Accessories, and Entertainment/Outdoor.
DirectBuy of Minneapolis, conveniently located at 2090 W. 98th Street in Bloomington, is a 12,000 sq. foot showroom that offers consumers a comfortable, welcoming setting and design club where they finally have the financial control of buying direct.
About DirectBuy Club
For more than 39 years, DirectBuy Club has been showing thousands of consumers unparalleled ways to save as they shop for virtually everything for in and around their homes – from furnishings, home improvement and flooring, to entertainment and outdoor products, accessories and much, much more. With more than 150 locations in North America, DirectBuy Club offers its members access to more than 700 brand-name manufacturers or their authorized suppliers in the US, and more than 500 brand-name manufacturers or their authorized suppliers in Canada.