As a courtesy, Scott Robbins, a Millbury, Mass resident and Web development veteran, had long been helping clean up, maintain and service computers from friends, relatives and clients. Returning their computers to its original speed and functionality, delighted PC owners kept asking, “Why don’t you offer this to the public and really help people out?”
Thus, New England PC Services – NewEnglandPCServices.com – was launched.
New England PC Services is based on the “proactive-maintenance” business model. The theory is that a “proactive-maintenance” is more cost-effective approach vs. the “run it until it slows down and then have someone try to undo the damage” model”.
Now, individuals who rely on their computer for business and communication have a source that both a repair a problem and prevent one from occurring in the future. From small legal, accounting, medical and professional services to home computing, New England PC Services offers immediate assistance.
And the service is extremely convenient because you don’t have to pack up and lug your computer to a storefront. Remote computer support, also known as ‘online support’, allows New England PC Services to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. EZ Connect software provides always-available one-button direct access to trusted, expert technology assistance via chat, e-mail and service scheduling.
Some even consider the process entertaining. In fact, it’s like watching your computer fix itself! This type of computer support works through ‘desktop sharing’ technology. What this means is that when you ‘log in to the secure online support center’, you can allow a technical support representative to ‘view’ and ‘interact’ with your computer remotely via the Web—fixing problems fast.
There are no rookies on the job. New England PC Services has a team of professionals that have dedicated themselves to making sure your computers are running trouble-free and working optimally. They eat, sleep and drink technology and are always looking for the best choice for any and all solutions for our customers. Technology changes, but that doesn’t have to be your concern; that’s why New England PC Services exists. New England PC Services take the worries and aggravation out of your computer issues so you don’t have to.
There are a number of options – from Home Basic subscription that includes crucial PC protection and backup for one low monthly fee to the SmartPlan that provides the most comprehensive PC (and MORE) technical support plan on the market today, including unlimited online computer support, support for other electronic devices, automated data backup and a complete software security suite for your PC.
Many plans include installation of anti-virus software and anti-spyware software– a one-year license for a commercial-grade anti-virus software and anti-spyware software to help keep your PC free from online threats such as viruses and worms. Ongoing assistance from New England PC Services to help scan, identify and remove spyware and viruses.
Additionally, there is a one-time repair option. For a nominal flat fee, New England PC Services remote service technicians can help diagnose and correct a problem. This service includes assistance for one of the following items–spyware and virus removal, troubleshooting and problem resolution, frequent error messages, persistent pop-ups, application or system crashes, periodic rebooting, configuring a wireless network to work with up to two computers or a computer and a wireless printer and diagnosing operating system problems.
For information or to access New England PC Services, please contact (774) 663-9738 or visit www.NewEnglandPCServices.com.