BOSTON AND WOBURN , MA…
Franchise Operations Performance Summit (OPS), the only franchise executive conference dedicated to operations performance excellence, recently expanded its roster of speakers to continue to expand on their focus of technology in the field. Jason Larson, vice president of operations for BizUnite, and Larry Thibodeau, managing partner of Flexecution, Inc. have joined the speaker list. Franchise OPS takes place May 2-3 at the Sheraton Boston Hotel in Boston, Massachusetts.
“We are focusing on technology and how it can be used to enhance the role of the franchise field consultant,” said Evan Hackel, a fellow speaker at Franchise OPS and the founder of sponsor Ingage Consulting. “Jason and Larry both bring considerable franchise operations and technology experience to the table and will greatly add to the discussion of how franchise operations executives can prepare now for the evolving field consultant role.”
Larson, is the vice president of operations for BizUnite, one of CCA Global Partners’ most profitable and fastest growing divisions. BizUnite, founded in 2007, is the leading business services marketplace for small and medium sized businesses.
“Franchise field consultants will need to know how to use technologies like Skype, handheld cameras, more interactive, and private franchisee websites as part of their interactions with franchise owners,” said Larson. “What those technologies will do is increase the number and the frequency of interactions between field consultants and franchisees and that will place a premium on consultants also possessing superior communications and interpersonal skills. I’m delighted to be part of Franchise OPS so we can delve deeper into what it will take field consultants in the future to succeed.”
Thibodeau is the managing partner of Flexecution, Inc., a leader in retail store execution. His franchise operations track record of success extends to all facets of retail store execution, including installation, construction, merchandising, warehousing and consolidation.
“The franchise field consultant of the future will have access to online training 24/7. Part of the evolving role of the field consultant will be to help them utilize these training tools to become better owners. So the field consultant role will become more like a business coach than big brother from corporate checking up on them,” said Thibodeau. “With this two-day event, we have literally hundreds of years of franchise operations experience available to attendees to brainstorm and discuss how field consultants can best work with franchisees down the road.”
Topics to be covered over the two days of workshops include:
- Technology for Field Consultants
- The Field Consultant of the Future
- Better Onboarding
- FDD Item 19 – How to Do It Right
In addition to Hackel, Larson and Thibodeau, the Franchise OPS speaker roster includes Bob Gappa of Management 2000, Deb Binder of Ingage Consulting, Rupert M. Barkoff of Kilpatrick, Townsend and Stockton; Keith Gerson of FranConnect; Eric Stites of Franchise Business Review; Stacey Ruth of Actio Marketing; Mindy Golde of Listen360; Matt Talbot of GoSpotCheck; Cordell Riley of Tortal; and Steve Abercrombie of Profit Soup.
In addition to the educational benefits, roundtable discussions and networking opportunities with C-level franchise executives, the Franchise OPS offers the added bonus of being approved for 300 CFE credits by the International Franchise Association.
Interested parties can register for the Franchise OPS before March 25 for $599. After that, the fee increases to $699.
Franchise OPS is sponsored by FranConnect, Franchise Business Review, Kilpatrick Townsend; Actio Marketing, BizUnite, Ingage Consulting, Listen360, Management 2000, GoSpotCheck, ProfitSoup and Tortal. For complete information on Franchise OPS, please visit http://www.franchiseoperationssummit.com.
About Ingage Consulting
Ingage Consulting is a management consulting firm that works with franchisors and franchisees to improve performance through engagement which increases sales and satisfaction; improves growth and retention and boosts loyalty and profits.
The company helps solve the problems of franchise organizations by offering services that range from partnership creation and vibrant intranet community creation to trust building, improved communication and strategic planning to customized online education training programs. Ingage Consulting provides solutions that drive the cooperation, commitment, passion and loyalty of both franchisors and franchisees. Evan Hackel, Ingage founder and management expert has more than two decades of experience in best practices, turnaround strategies and team dynamics. He is often engaged to analyze franchise businesses, provide recommendations and facilitate strategic planning. He is a member of the International Franchise Association and New England Franchise Association.
Ingage Consulting is located at 400 Trade Center, Suite 5900 in Woburn, MA. For more information, contact (781) 569-5900 or visit the website www.ingage.net.