DirectBuy, the leading members-only showroom and home design centre that offers merchandise direct from manufacturers and their authorized suppliers, is proud to announce that DirectBuy of Toronto North, led by franchise owners Steve and Kary Tratner, recently received the highest honour for new member purchase volume awarded to franchises – New Member Purchase Centre of the Year.
“We feel very proud to have been chosen for this award. Seeing the enthusiasm of our members realizing their dreams is remarkably gratifying for us as franchise owners,” said owner Steve Tratner. “It’s just as rewarding to witness the dedication and hard work of our service staff pay off with recognition as New Member Purchase Centre of the Year.”
DirectBuy centres had the opportunity to qualify for New Member Purchase Centre of the Year based on new member purchase volume — a reflection of the overall happiness and value members are experiencing through their DirectBuy memberships, while also signifying continued excellence in customer service. To earn this award, centres were ranked according to the highest percentage of new members who placed their first order within 12 months of joining DirectBuy. The qualification period for award consideration was October 2007 through September 2008.
For their achievement, DirectBuy of Toronto North received on-stage recognition at DirectBuy’s International Sales & Service Conference, a plaque commemorating their success and acknowledgment in BuyLines – the company’s network-wide newsletter.
Earning company-wide recognition is something the Toronto North showroom does very well. Since opening their doors in June of 1997, the franchise has been named Service Centre of the Year and Canadian Merchandise Centre of the Year numerous times.
“Working to constantly improve customer service is something our service staff takes very seriously,” co-owner Kary Tratner continued. “We strive to elevate the shopping experience for our members while continuing to provide them with tremendous selection and savings.”
Steve and Kary Tratner own and operate the 21,800 sq. foot DirectBuy of Toronto North showroom, conveniently located at 205 Torbay Road Unit 12 in Markham, ON. DirectBuy offers consumers a comfortable, welcoming setting and design centre where they finally have the financial control of buying direct.
DirectBuy of Toronto North offers area residents thousands of items, including kitchen cabinets, flat-screen televisions and major appliances from more than 500 top manufacturers and their authorized suppliers. To assist members with their home renovation projects, DirectBuy employs product specialists who are specially trained across five major product categories: Home Furnishing, Home Improvement, Flooring, Accessories, and Entertainment/Outdoor.
DirectBuy members also have access to renowned designer Christopher Lowell. Lowell has designed twelve room settings – created exclusively with products available through DirectBuy – using his Seven Layers of Design. An innovative approach to home décor, The Seven Layers of Design keeps homeowners on budget and from feeling overwhelmed by their project.
Consumers who are interested in joining DirectBuy of Toronto North are encouraged to attend an exclusive Open House event, which is designed to educate families about DirectBuy’s unique business model. The Open House also helps consumers better understand how DirectBuy members avoid traditional retail markup when purchasing brand-name merchandise.
To request a “Free Insider’s Guide to Buying Direct” and a Visitor’s Pass to learn more about the superior value and benefits of a DirectBuy membership, call 905-948-1911 or visit www.directbuy.com.
For more than 37 years, DirectBuy has been showing thousands of consumers unparalleled ways to save as they shop for virtually everything for in and around their homes – from furnishings, home improvement and flooring, to entertainment and outdoor products, accessories and much, much more. With more than 160 locations in North America, DirectBuy offers its members access to approximately 500 brand-name manufacturers and authorized suppliers in Canada and more than 700 brand-name manufacturers and their authorized suppliers in the United States.