EAST SYRACUSE, NY AND MERRILLVILLE, IN…
DirectBuy Club, the leading home improvement and home furnishings club with direct insider prices, recently announced at its International Sales & Service Conference in Dallas, Texas, that DirectBuy of Syracuse as the 2010 Top Customer Service Star Rating Club.
DirectBuy clubs have the opportunity to be recognized as a Top Customer Service Star Rating Club based on the results of a customer service survey that goes out monthly to new and old members, as well as to consumers who visited a DirectBuy location and declined to become members, regarding their experiences with DirectBuy. The survey measures all clubs according to DirectBuy’s Service Theme and Standards, from the appointment-setting process and new member orientation all the way to problem resolution and renewals.
“DirectBuy of Syracuse achieved a 5-Star Customer Service Rating for five of the six quarters of the qualification for this award. They narrowly missed having six straight quarters of 5-Star Ratings by just .02 points!” said Patti Titus, DirectBuy Corporate’s Senior Director of Merchandise Services. “That speaks to how focused they continue to be in delivering the absolute best member experiences each and every time, and also stands as a testament to the talents of their team members.”
DirectBuy of Syracuse owners Maurice King and Melina Cholmondeley accepted a commemorative plaque onstage at DirectBuy’s International Sales & Service Conference.
“We take customer service very seriously at DirectBuy of Syracuse. We’re constantly looking for ways to improve,” said King. “This award really is a testimony to our staff. It is a team effort all the way as we strive to elevate the shopping experience for our members while continuing to provide them with tremendous selection and savings.”
DirectBuy of Syracuse offers area residents thousands of items, including kitchen cabinets, flat-screen televisions and major appliances from more than 700 top manufacturers and their authorized suppliers.
To assist members with their home renovation projects, DirectBuy employs interior designers and product specialists who are specially trained in one of five areas of merchandise: Home Furnishing, Home Improvement, Flooring, Accessories, and Entertainment/Outdoor.
DirectBuy of Syracuse, conveniently located at 6804 Manlius Center Road in East Syracuse, offers consumers a comfortable, welcoming setting and design center where they finally have the financial control of buying direct.
About DirectBuy Club
For more than 39 years, DirectBuy Club has been showing thousands of consumers unparalleled ways to save as they shop for virtually everything for in and around their homes – from furnishings, home improvement and flooring, to entertainment and outdoor products, accessories, and much, much more. With more than 150 locations in North America, DirectBuy Club offers its members access to more than 700 brand-name manufacturers or their authorized suppliers in the US, and more than 500 brand-name manufacturers or their authorized suppliers in Canada.